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“Great hotel”

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Swans Hotel & Brewpub
Ranked #28 of 49 Hotels in Victoria
Certificate of Excellence
australia
Level 5 Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great hotel”
Reviewed 15 September 2013

we had a 2 bedroom suite and it was very clean and spacious. Also great location near restaurants and harbour. Downstairs is a brewery and restaurant which we ate in for dinner. This is a good value place to stay and we loved it.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Arlington, Virginia
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 September 2013

Small, European style hotel, but wonderful option for families with children. Our room was a very comfortable two bedroom suite, all for less than most other single hotel rooms. We had two bedrooms and a bathroom upstairs, a full living room and kitchen studio downstairs. With three children too young to stay in a room on their own, we couldn't have had a more perfect set up, with a small patio to boot.

Tiny lobby with just a reception desk, but very helpful and gracious staff. Popular brewpub and restaurant downstairs, but no noise problems. (Great beer.) Some of the facilities and furnishings are a bit worn, but great value for the cost. Not luxury service, but that wasn't as important to us; the place has a really great vibe, so different than a big chain, more like a European inn. Location was fantastic, easy walking distance to a wide range of restaurants and most downtown attractions, but far enough away from the harbor to avoid the cruise ship crowds. Very interesting shopping-boutiques in the surrounding blocks.

I'd strongly recommend Swan's to most.

Room Tip: Two bedroom suites were great value for families with 2 or more children that need to stay in one ro...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDShack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 August 2013

My two sisters and I spent a wonderful week in August at the Swans Suite. We booked a one bedroom suite. The suite downstairs included a kitchenette, bathroom, dining room, living room (with a fold out couch) and a bedroom with a king size bed upstairs. As we are all pretty restless sleepers, we were able to get a cot which allowed us to all have our own beds and sleep very comfortably. We found the suite to be quite roomy for three adults. Hugh at the front desk was very kind with showing us directions and letting us borrow a laptop and helping us get a taxi. The evening live music and the food at the Pub within the hotel was wonderful. The location of the hotel was within walking distance to most things we wanted to see and do. There is a coffee maker in the room and morning coffee offered in the elevator lobby which was very nice and a newspaper delivered to our door every morning. There is however construction close by but we were usually on the go most days and it didn't bother us too much.

Stayed August 2013, travelled with family
Helpful?
2 Thank tourist296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 August 2013

Loved this hotel when we stayed for a night a couple of weeks ago. We had originally booked a 2 bedroom suite as we were travelling with our two adult children, however due to a mix up with email confirmations (no fault of the hotel), we lost our booking. Given that it was a very busy weekend the staff were very helpful in giving us two rooms instead for the same price. Great location and a charming restaurant downstairs. The rooms were huge and nicely furnished with comfortable beds. Staff were friendly and helpful and we would happily stay there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southeast Texas
Level 5 Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 August 2013

Our week at "Victoria's Art Hotel" started with a warm friendly welcome from Dean on duty at the front desk. Dean escorted up to our two bedroom suite #215 to make sure we were pleased with the suite, and provided us with helpful information on the neighborhood of this well located hotel. The suite was well appointed with Living / dining room, full kitchen, and a nice bathroom downstairs, and two bedrooms upstairs. I loved the Fireplace in the living room. It was easy to feel at home here. The room was quiet, and comfortable. It was on the other end of the hotel from the Pub. For something to eat, The Wild Saffron Restaurant, The Pub, and a very prompt room service provide you with excellent dining options. I also enjoyed the complimentary coffee, and apples in the elevator lobby for the rooms. The Eclectic Art in the guest rooms, restaurants, lobby, and the penthouse are outstanding. Dean was able to arrange a tour of the fantastic Penthouse which offers fantastic interior and exterior areas for entertaining. It also houses more of the artwork collection, including a 12ft. Roy Henry Vickers totem . Swans is home to a lively brew pub, which features a variety of bands every night of the week. Swans also has an on-site brewery - Buckerfields. You are well located on the edge of Chinatown, and the LoJo, museums, shopping, sightseeing, restaurants are all close by.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 August 2013

We booked one night in the swans suite and vere very dissapointed with both the place and the service. We had to wait 5 minutes when checking in as no one was at the counter when we arrived and the another 5 minutes as the person in charge dissapeared again in the office. The room we were given was large but not what I would call a boutique hotel quality . it's more like and old fashioned appartment you would rent from an old lady. The art on the walls was bad and the room did not smell fresh.The only good point was the beds. Altogether not a good experience and there are probably much better places to stay in victoria for the same price.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrusselsCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsaacMtz, Guest Relations Manager at Swans Hotel & Brewpub, responded to this review, 17 September 2013
Thank you for taking the time to review our property and share your opinion about Swans Suite Hotel. We truly appreciate our guests' feedback and take it into consideration.

We apologize for not meeting your expectations during your stay. We strive to provide an excellent experience to all of our guests. Sadly we could not do anything in regards the music festival happening near our premises and we are sorry this affected your visit in a negative way.

If you happen to visit us again in the future please ask for the manager and we will try to make this better for you.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level 6 Contributor
144 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 August 2013

Swans Suite Hotel was a nice surprise. Charming historical building, lots of great art. The rooms were a great size, very clean, with all the amenities. Popular brewpub restaurant attached with live entertainment. The staff were very friendly, very accommodating. Good location. Great value. Would stay there again. Don't know if it had a fitness room so cannot comment but cannot delete the rating that I pressed in error

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swans Hotel & Brewpub

Property: Swans Hotel & Brewpub
Address: 506 Pandora Ave, Victoria, British Columbia V8W 1N6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Victoria
#24 Family Hotel in Victoria
#26 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Swans Hotel & Brewpub 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Swans Hotel & Brewpub offers 30 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more   less 
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Also Known As:
Swans Suite Hotel
Swans Hotel & Brewpub Victoria, Vancouver Island

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