We stated there 2 nights in August with our 2 kids . Main objective was to take in the Titanic Exhibition at the BC Museum (which was sensational).
Firstly the hotel inself is architecturally beautiful and has been restored superbly. The rooms also are large and well appointed. We had a loft room which was great but a bit of a pain to hoof downstairs to use the toilet during the night.
The location of the hotel is great in that it is not right downtown but on the edge of Chinatown and is within walking distance to most things. The downside is that there is certainly a large drifter/drug population in the vicinity (which according to staff has gotten worse since the Salvation Army house opened just across/down the street). Not a huge deal but certainly something to be aware of. The hotel uses a parking lot directly across from the Salvation Army house - do not leave valuables in your car as we saw car windows broken.
We also had to change our rooms due to overnight repairs on the restaurant venting which was right above our room. No big deal - not a showstopper. However are first room was a bit noisy with the venting.
We had dinner the first night in the Wild Saffron Bistro which was adequate but nothing special which was disappointing as we read great things about it.
The biggest complaint we had was with the service in the hotel for breakfast. Breakfast is served in the glass enclosed patio and was very very slow. We also were disappointed with the attitude of our server when 2 of our breakfast orders came out, 2 more couple minutes later, and then when I had to ask for the maple syrup was told sarcastically "don't worry".
After spending the Sunday morning/early afternoon walking and at the Museum we came back for a mid afternoon snack/drink and once again the service was super slow for only a couple of appies/drinks.
However on Monday morning the service was much faster mainly due to the fact that the weekend traffic had passed.
Overall we found the property adequate, staff (aside from one) were pleasant enough, location was hit/miss and food was ok. Would we stay here again? Don't think so.
- Official Description (provided by the hotel):
- Swans Hotel & Brewpub offers 29 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more less
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- Also Known As:
- Swans Suite Hotel
- Swans Hotel & Brewpub Victoria, Vancouver Island