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“Problem still not fixed”

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Best Western Plus Inner Harbour
Ranked #7 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
coldstream, b.c.
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Problem still not fixed”
Reviewed 3 January 2014

Had a wonderful stay here over Christmas. Great room (703), helpful, friendly staff and a very good value. However, it rained the first night and dripping water from the balcony above kept my wife up most of the night. It is a very poor drainage system and sounds like an old steam furnace clanging. I complained to the manager, and at the same time a woman staying on the opposite side of the hotel was complaining about the same thing. Nothing was done about it, but fortunately it did not rain again. This morning I read a review from last January, 2013 of a customer complaining about the same problem, in the same room. We will not hesitate to stay there again, but in another room. Annoyances like this should be taken care of.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daveyboy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,735 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (496)
Date | Rating
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  • Dutch first
  • English first
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English first
Creston, United States
Level Contributor
8 reviews
6 hotel reviews
Reviewed 28 December 2013

Nice hotel in a great location on the inner harbor. A short walk from the ferry and easy access to all the other sites in Victoria. The breakfast was good - nothing special but it satisfied. Our room came with a little kitchenette that was stocked with a coffee pot, dishes, wine glasses and a small table. A nice touch. We would stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 December 2013

Earlier this month we enjoyed our fourth visit to this well situated comfortable hotel very close to the Inner Harbor of Victoria. Since our visit last year the lobby and some of the rooms have been tastefully updated without losing the ambiance of the hotel. On our arrival we were upgraded to a better room with a lovely view of the harbor and city lights at night. Make sure you ask for a room facing north as there is a small park behind the hotel and one can enjoy an unobstructed view of the harbor and it is very quiet. Another plus is the full breakfast which is included together with morning newspapers making a very relaxing start to the day. The location is great, one block from the waterfront and Parliament Buildings and five minutes to the heart of Victoria, shopping, tours and attractions. For the price and location this place is a bargain.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, BC, Canada
2 reviews
Reviewed 27 December 2013

The accomodations were above expectations for the price. The room was spacious and the kitchenette was an unexpected surprise. The hotel is centrally located and within easy walking distance to many local attractions. Although there was some renovations being done to the entrance of the hotel, it was still an excellent value and we would definitely recommend this locations.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donald Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parksville, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 December 2013

We always try to stay Best Western & this was the BEST. Clean , modern, well equipped, quiet rooms, comfortable beds, helpful & well informed reception staff. Great free, hot breakfast. Fabulous view & excellent location for all the downtown Victoria sites. The price was just what we wanted. The hotel is across from the Port Angeles ferry so excellent for an overnight stay before a trip to the US.

Room Tip: Harbourside rooms have a great view.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 586Margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo, Canada
1 review
Reviewed 25 December 2013

This is an excellent hotel. Service is great and the location, especially for the Port Angeles ferry, could not be better. There is a wide choice of food for breakfast and the staff are very friendly.We will stay there again and recommend it to our friends.

Stayed December 2013, travelled with family
Helpful?
Thank local250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualicum Beach, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 December 2013

An older but nice hotel in downtown location within walking distance to many attractions. Great view of the inner harbor area. A good hot breakfast is included. Rooms are clean and beds comfortable. Try to get a room on the harbor side but beware the seaplanes start fairly early.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank CESAHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Inner Harbour

Property: Best Western Plus Inner Harbour
Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Green Hotel in Victoria
#6 Business Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western
Best Western Plus Inner Harbour Victoria, Vancouver Island

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