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“Overpriced”

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Best Western Plus Inner Harbour
Ranked #7 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
America, The Netherlands
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
“Overpriced”
Reviewed 30 June 2014 via mobile

This hotel is an excellent location 1 block from the inner harbor and down the street from the Parliament building. You pay dearly for that...$235 a night for a 2 star motel experience.

The front desk staff was lovely and helpful. However, our non-smoking room smelled like cigarettes. The mattress was cheap and lumpy. The shower head was short for me and I'm 5'7".

Victoria during high season is expensive. We were concerned about a BW, but hoped the Plus meant something. It was pretty much what we anticipated.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReviewerMaryland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 July 2014
Dear ReviewerMaryland1,

Thank you for sharing with us comments regarding your recent stay with us. In spite of the excellent location and helpful service, I am sorry to hear you did not feel you hotel met all your needs. We sincerely apologize for not exceeding your expectations.

Our hotel is 100% non-smoking including the balconies, and our housekeeping staff air the rooms out fully during servicing. We try to minimize the use of synthetic sprays in hotel rooms and apologize that you did not find the room fresh smelling.

Our beds are typically highly praised for comfort so I was surprised by your comment but would like to look into this further. Would you kindly email me directly at manager@victoriabestwestern.com at your convenience, so that I can look into your comment further?

Thank you once again for allowing us the opportunity to address your comments.

Sincerely,
Joanne Mills
General Manager
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Traveller tips help you choose the right room.   Room tips (496)
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English first
Purmerend
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2014

Good hotel with good price/quality.
Great situated near the harbor, Parlement Building and BC Museum.
Water aircraft flight and whalewatching nearby.
Nice room and helpfull and friendly staff.
Recommended.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 July 2014
Thanks so much for staying with us, and for recommending our hotel to others!

We are thrilled that you were able to make the most of being so close to the Inner Harbour, which is just steps away from our hotel. The harbour plane scenic tours are a fabulous way to see Victoria and surrounding coastal waters. And the whale watching tours are very popular this time of year, with departures also right from the nearby Inner Harbour and our staff can assist with all the tour information and planning for those interested in these great activities.

Thanks again for your stay!
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1 review
Reviewed 28 June 2014

Love that this place was so close to Inner Harbour happenings. Also loved the provision of the full breakfast, the kitchenette, the garden/partial view of harbor, and the friendliness of the staff. Definitely would return to stay here again!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lucelleb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 July 2014
Thank you for staying with us on your recent holiday to Victoria. We really appreciated your business, and for letting us be your home away from home. Thank you for sharing what you especially loved about our hotel and amenities, and we look forward to welcoming you back!
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1 review
Reviewed 27 June 2014

The service of the employees at the Best Western Inner Harbour was fantastic. They were always ready to help and answer any questions you had. The room was very clean and would highly recommend this hotel to any travelers as it is close to a lot of tourist interest sites all within walking distance,
Edna Wesenberg

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 July 2014
Thank you so much for choosing our hotel for your vacation! I was so pleased to read how much you enjoyed our hotel, the service of our staff, the convenient location to tourist sights, and cleanliness! Thank you for the high recommendation and we hope to see you back again as well!
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Phoenix
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

The Best Western Plus is a fabulous find close to the harbour. The room was a good size and the breakfast buffet was awesome. The staff was very cordial and helpful. I definitely recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 July 2014
Dear Janice,

Thank you so much for the great comments about your recent stay! We are so pleased to hear how much you enjoyed our hotel & our service. Thank you for recommending us!

Sincerely,
Joanne Mills
General Manager
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Vancouver
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 June 2014

Stayed in a full kitchenette unit for a couple of nights while visiting Victoria. The staff were terrificly friendly and helpful. Everybody from reception to house cleaning to servers (at comp breakfast). The room was spacious and clean (though the small bar fridge was rather noisy - not something you notice until you try to sleep). The location is within striking distance of everything downtown, but not quite as noisy as being on the main strip. The complimentary breakfast had something for everyone and WiFi was very fast throughout the building.

All in all a very enjoyable stay. Will return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRixter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 27 June 2014
Thanks so much for taking the time to let us know how enjoyable your stay was at our hotel, and how excellent the service from our entire staff was. We really appreciated your choosing us, and for recommending us to others.

Thanks again and we look forward to welcoming you back!
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Bonney Lake, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

This hotel was a great choice for our short visit to Victoria. It was in a location where we could walk to a lot of the things we wanted to see. The rooms were well appointed, and it was nice to have a little kitchenette. The only draw-back to the room was just the furniture set-up. Since we had a room with two queens, it was a little tight walking around. However, the furniture, itself, was comfortable. I would definitely stay here again on a return visit. It's a good value in a really nice location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arheinemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 25 June 2014
Thank you so much for choosing to stay with us on your recent visit to Victoria! And we appreciate all the feedback, and letting us know what you liked most about our hotel and that you found our hotel to be good value in a great location.

We look forward to welcoming you back for a second visit.
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Additional Information about Best Western Plus Inner Harbour

Property: Best Western Plus Inner Harbour
Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Business Hotel in Victoria
#6 Green Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western
Best Western Plus Inner Harbour Victoria, Vancouver Island

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