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“Surprising twist, much enjoyed”

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Best Western Plus Inner Harbour
Ranked #7 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
Burnaby, BC
Level 5 Contributor
79 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Surprising twist, much enjoyed”
Reviewed 21 July 2014

As a Platinum member of Best Western, received a call the morning of our stay from front desk staff Shane asking if my two friends and I wanted to upgrade from two rooms with 3 beds to a top floor upgraded two bedroom penthouse suite with new pull-out queen sized sofa, kitchen, dining room and wrap around balcony. We jumped at the chance and were SO GLAD we did!!!
The place was quite large with a HUGE wraparound deck with stunning views of the inner harbour, to Washington state and beyond. There was just a small park, small road and ferry parking lot between us and the water, so we had a GORGEOUS view from 1 BR, our living room with real fireplace (and store-bought fake log to burn) and large patio table outside.Full-on view ended with Empress; Parliament was obscured by Days Inn nearby, but you could see a corner from other side of the huge deck.The other bedroom looked more to ocean toward cruise ship docks, also with nice view.
Marble floor, trendy lights, appealing bath fixtures, softer comfy beds and firmer pull-out sofa, entire wall of granite surrounding fireplace, fully equipped kitchen, comfy outdoor patio table all helped make for an unforgettable experience.
I let my friends wander Victoria on their own and stayed behind to enjoy the luxurious suite all to myself. Ahhh... They enjoyed the outdoor pool and indoor hot tub; I never made it that far...
Only "complaint" would be that I did hear our neighbours in the other penthouse on the floor when they arrived at 10:30 PM, but that quieted down soon. We were all woken up by the screeching of gulls overhead at 0530. Also in my room I could hear a slight thumping noise from time to time that seemed to have been something up on the roof. Parking is extra, less than $10/day. But the penthouse perks far outweighed these issues.
I hope to come back with friends to this penthouse again - a perfect way to enjoy BC's capital city!

Room Tip: Penthouse 802 where we stayed had the best view from the top floor.
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank mcbill58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
We are thrilled to hear how much you enjoyed our Two Bedroom Penthouse on your recent visit to Victoria with friends.

We had completely renovated both penthouses this past winter, and we have uploaded the photos of the new look to the photo gallery for anyone interested. The suite is the largest we have - can sleep up to 6 - and has amazing 360 degree views which sounds like you thoroughly enjoyed.

Thanks again for your loyalty to Best Western, and for all the wonderful feedback on your upgraded stay!
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  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (505)
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English first
Huntington Beach, CA
Level 5 Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 July 2014

We were on a 3-week road trip and were travelling without reservations. After looking at a few hotel properties, we stumbled upon the Best Western Inner Harbour. It was a bit high for our budget, but after seeing the room, we booked and it was a perfect choice! Three things stand out in my mind - the excellent and professional front desk staff, the well appointed room, and the perfect location just around the corner from the harbor and ferry terminal. The room was spotless and had a well-appointed kitchen for short stays, a terrace with 2 chairs and small table, and a large bathroom. It had all the amenities one could ask for - guest laundry, steam room, sauna, fitness room, and a lovely little outdoor pool. Breakfast was also included.

Highly recommend it!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Pat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Thank you so much for taking the time to let us know how much you enjoyed our hotel and in particular the top three reasons you highly recommend us. We sincerely appreciate the compliments for the excellent service of our front desk staff and housekeeping, and will be sure to share those with the team.

Thanks again!
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Calgary, Canada
Level 5 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 July 2014

Craig and Vicki on night desk were superb. Although no A/C, one can cool the room down pretty quickly with an open patio door. Some yahoo flipped our sign to make up the room but they still managed to get our room made up when we realized the issue at 3:30 pm.

First day omelettes were great. Second day scrambled eggs not so much. Pretty good selection for a free breakfast. Pool can get crowded pretty quickly.

A block off the waterfront, perfect place to walk most places.

Absolutely no reason to complain about room or service, definitely stay here again. Three thumbs up.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Dear Eric,

Thanks again for staying with us, and for all the great feedback on your recent experience. We were glad to be able to come to the rescue and provide service late in the day, after the prank was realized - it doesn't happen often and we appreciated your patience while we took care of your room. We are also trying out some new products in our breakfast so the comments are so appreciated.

We really appreciated the rating of "three thumbs up" and look forward to your next stay!

Sincerely,
Joanne Mills
General Manager
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1 review
Reviewed 19 July 2014

The room was comfortable with a private outside sitting area, super comfortable bed & kitchenette. Withing walking distance of downtown, wharf, BC Museum, Legislature Building.Will stay there again. Loved it!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Thanks Laura for choosing our hotel for your Victoria getaway!

We sincerely appreciated the opportunity to be of service, and were delighted to hear how much you enjoyed being so close to the many attractions that are at the Inner Harbour and just steps from our hotel.

Thanks again and we look forward to welcoming you back!
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Houston, United States
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

The location of this hotel was great; close to many of the attractions we were interested in seeing. Also, the staff made us feel important and they were so helpful with our questions of the area. Loved our view of the city from our balcony. Will definitely stay again if we get a chance to see Victoria again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Dear Nancy,

Thank you for taking the time to let us know how much you enjoyed your stay with us, the great service of our staff, and the excellent convenience our hotel location offers. It was our pleasure to take care of you, and we look forward to seeing you again when next travelling to southern Vancouver Island and Victoria.

Sincerely,
Joanne Mills
General Manager
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Delta, Canada
1 review
Reviewed 16 July 2014

We have stayed at the Best Western Inner Harbour many times. Our family loves to come back because it feels like home, comfortable and welcoming. We are grateful for the front desk crew who went above and beyond to accommodate our early arrival and of course that wouldn't have been possible if it wasn't for the hard working staff who prepared our room. Yes the hotel and rooms are immaculate, but the best part of the Best Western Inner Harbour is the staff, every one of them you meet is first class. See you next year.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Theresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Thanks Theresa and family for making our hotel your home away from home for so many years now. We sincerely appreciate it, as well as all the amazing compliments for the hard working staff we have here. Thank you again, and we look forward to welcoming you "home" again in 2015!
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Utah
Level 5 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 July 2014

We took the ferry from Port Angeles, WA to Victoria. When we arrived at the Inner Harbor, we found the hotel literally just a block and a half from the ferry dock. The staff was very helpful. I had personally called and requested a top floor room looking over the Inner Harbor with a balcony so we could watch the fireworks because we were there on July 1st, Canada Day. Our room was perfectly located and we enjoyed the show. There was a small kitchenette in the room as well. Breakfast was great. We didn't try the pool. They have underground parking for guests.

The Parliament building is only a block away, and Inner Harbor had street vendors out so we really enjoyed walking around the town. Great location, friendly helpful staff. The room was clean and convenient. I would recommend and definitely would stay here again.

While in tour, we ate at Nautical Nellie's, which was great. The Blue Crab is also supposed to be pretty good. We took the bus tour of the city to see more than we would have as tourists. Loved Victoria. We also took a water taxi just for the fun of it! While on Vancouver Island, we went to Buchart Gardens as well.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank aliceverena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 22 July 2014
Thanks Alice for choosing our hotel for your visit to Victoria on Canada Day. We were thrilled to hear how much you enjoyed being able to see the harbour fireworks right from your balcony. Thanks for all the great feedback and we so appreciated your taking the time to share your recent experience.
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Additional Information about Best Western Plus Inner Harbour

Property: Best Western Plus Inner Harbour
Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Business Hotel in Victoria
#6 Green Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western
Best Western Plus Inner Harbour Victoria, Vancouver Island

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