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“Excellent Service”

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Best Western Plus Inner Harbour
Ranked #7 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
Canada
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent Service”
Reviewed 3 August 2014

While the décor is your blah big hotel chain décor, the front desk staff were outstanding. Ken (?) and the woman working with him were so professional and helpful - was very impressed by the man's genuine concern to help regarding a separate issue. "Shane" answered my email inquiry promptly prior to my arrival. The breakfast selection was OK, great location near downtown, well-priced for the amenities, free parking, kitchenette, quiet, clean. I'd give this place 5 stars if they made the décor more unique - maybe give it a more Victoria-inspired or seaside-type décor.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank BB C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 8 August 2014
Thank you so much for taking the time to let us know how your stay this part February was, and that the excellent service you received from our staff stayed in your mind long after your trip! We really appreciated the compliments, which I am pleased to share with our front desk team!

When we renovated our lobby and hallways in 2013, we too wanted to give a stronger west coast impression with the new décor and now have such striking features as the large orca mural Native art style wall in our lobby as well as orca whales on elevator doors on three of our levels, with more to come in the fall. Each year we have a new area of focus, and I think you will be pleased to see what we have in mind when you are next in Victoria!

Thanks again for all the comments.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (510)
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English first
Calgary
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2014

Very good hotel in a very good location. Close to all the action of the Inner Harbour. Friendly & efficient staff. Disappointed the room had no air conditioning. Gorgeous views of the harbour. We would return.

  • Stayed August 2014, travelled with family
    • Value
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 8 August 2014
Thank you so much for choosing our hotel for your family holiday, and we were pleased to hear that you enjoyed the central location of our hotel as well as the views from your studio. Very few hotels in Victoria have air conditioning, as there is a frequent breeze off the water that cools our city down most nights.

Thank you again for the feedback, and we look forward to your return visit!
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West Vancouver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

First time for us at the Best Western Plus but it won't be the last. Our room overlooking the inner harbour was fabulous. Even had a separate kitchen area. Staff were extremely helpful. Lots of restaurants within walking distance. Would stay there again in heartbeat. Thanks for making it such a pleasure. JM

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soooow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 August 2014
All the wonderful feedback was so appreciated from your recent stay with us, and we were thrilled to hear that you had the perfect holiday as our guest.

For others reading, we have just a handful of studios with the "Park & Partial Harbour Views" on the upper floors, and typically book up in advance.

Thanks again for staying with us, and we look forward to welcoming you again!
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Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Great location & very kid friendly. Thisw was very close t5o the ferry as well as shopping & really didn't even need a car to get to most attractions. The room was very nice with a kitchenette but no silverware to each with.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 August 2014
Thanks Patricia for choosing our hotel for your family vacation.

It is no secret that we L-O-V-E kids! When we have little ones check-in, there is a special treat waiting for them. And, imaginary friends stay free!!

By the way, for the kitchens, there is signage on the cabinet advising that cutlery can be found in the kitchen table drawer. And our staff are always on hand and are pleased to assist with any other requests or questions that may pop up. Please do not hesitate to let us know right away next time so we can assist right away.

Thanks again for staying with us.
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Kent, United States
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed 29 July 2014

My wife and I decided to ride the Victoria Clipper to Victoria for a relaxing weekend. We were delighted with the receptionist at the front desk for the Best Western Plus Inner Harbour, Victoria, BC. He immediately helped us with our luggage and checked our bags so we could go sight-seeing and map out our day for the next day. He also suggested places for us to grab a meal and things we could see with the Harbour Fair still in action. Then, when we came back, he upgraded our room because I am a Platinum Card member and we absolutely loved the room we got! The experience capped off with being able to take our breakfast to our room and eat on the balcony with a breathtaking view of the harbor.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 August 2014
Dear Kevin,

Thank you so much for your loyalty to Best Western, and for making Victoria your weekend getaway destination.

With the Victoria Clipper terminal just around the corner, it is truly a convenient way to arrive from Seattle and easy to get to our hotel to check in (and unload the luggage). We always offer luggage service, if rooms are not ready.

We appreciated all the great compliments, especially on the helpful service. Our top priority here is always to make our guests feel at home, and have the perfect vacation. Thanks again and we look forward to having you come stay with us again.

Sincerely,
Joanne Mills
General Manager
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Friday Harbor, Washington
Level 6 Contributor
265 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 29 July 2014

This is a great hotel. It is perfectly located out of the main hubbub of downtown, yet it is a close walk to everywhere and has some views of the Inner Harbor. The staff here are uniformly friendly and helpful, always willing to help you with requests and even offering parking for the day after check-out, which is both convenient and a real money saver. The rooms themselves were clean and spacious and, to my wife's great pleasure, equipped with fans. The only thing that would be even better is if they offered feather pillows (luckily, we learned about this before our arrival and we brought out own). The breakfast bar was plentiful and was constantly refreshed by some hardworking ladies that were trying to meet the needs of a LOT of guests. Overall, we enjoyed our stay and will return the next time we come to Victoria.

Room Tip: Pay the $20 upgrade fee. We got an end unit with a view of the harbor!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank gbruels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 August 2014
Thanks for all the great feedback following your recent stay with us. We so appreciated your taking the time to share what you enjoyed most about our hotel, including the great service by all our staff you encountered. We look forward to welcoming you again!
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Bountiful, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We found this hotel to be delightful. Breakfast is served beginning at 6:45 a.m. There is an assortment of foods including hot items. The staff was very accommodating to our dietary preferences. Our room had a small kitchen with a refrigerator, microwave, stove, and oven. Also, there is a grocery store about 4 to 5 block away. One of the best things about this hotel was its location. Easy walking distance to the harbor, and local stores.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, 1 August 2014
Dear Elizabeth,

Thanks for choosing our hotel for your recent family holiday to Victoria. We were so pleased to hear how delightful you found our hotel, and all that we have to offer. We appreciated the compliments of the service of our breakfast attendants, who are pleased to assist our guests in any way we can, such as with gluten-free options.

We hope to welcome your family back again when next travelling to Victoria.

Sincerely,
Joanne Mills
General Manager
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Additional Information about Best Western Plus Inner Harbour

Property: Best Western Plus Inner Harbour
Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Green Hotel in Victoria
#6 Business Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western
Best Western Plus Inner Harbour Victoria, Vancouver Island

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