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Best Western Plus Inner Harbour
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Reviews (2,003)
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All reviewsgreat locationsmall kitchenwithin walking distancebest westernsunderground parkingbreakfast roomthe penthouseoutdoor poolcomplimentary breakfaststay there againfront desk staffdowntown victoriaport angeleshot tubcoho ferryquiet streetempress hotel
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Reviewed 21 August 2014 via mobile

This hotel is right by the ferry and easy walking distance to shops, restaurants, and Fisherman's Wharf. The breakfast is a little better than the regular breakfast. We were put on the second story by the stairs and it got noisy in the early morning. Friendly helpful staff.

Stayed: August 2014, travelled with family
1  Thank Kali221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded 25 August 2014

Thank you so much for choosing our hotel for your family vacation this summer. We so appreciated the opportunity to be of service. We loved hearing what you enjoyed the most about our hotel and hope to see you back again.

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Reviewed 20 August 2014

Arrived here after a very long day of travel (air, land and ferry) that started at 4:00am. We were so pleased with our perfectly clean room with two comfy beds for our family of 3 and a sweet little kitchenette to boot. Made for a first-morning cup of coffee and tea on the balcony as easy as could be. Appreciated the gated parking area and the ability to leave the car for few hours after check-out while we explored a bit of Victoria before heading on our way to the west coast of the Island. The front desk staff was helpful, though the rather tongue-in-cheek/almost sarcastic tone of one person could be misinterpreted if your humor meter is set...differently. Location couldn't be better for easy Black Ball Ferry access and also walking distance to great places to eat and things to see.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded 21 August 2014

Thanks so much for choosing our hotel for your family holiday to Victoria. We sincerely appreciated your staying with us, and for letting us know how much you enjoyed our hotel and the little extras to make your stay that much more pleasant. Every room has a private balcony or patio, and it is lovely to see so many of our guests enjoying them with the lovely summer weather that's been amazing. Thanks again and we look forward to welcoming you again!

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Reviewed 19 August 2014

Changed the look and doubled the price, not worth staying. The staff are not friendly at all and I have stooped staying at this chain. Started staying across the street at Harbour Towers, friendly, clean and better views.

Room Tip: I started staying across the street at the Harbour Towers
  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
3  Thank Stuart-Chiu-Griffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded 20 August 2014

Dear Stuart-Chiu-Griffin,

Thank you for returning to stay with us, and I am sorry to hear that you were not happy with your choice of hotel.

As many of our reviews say, the service my staff offer is typically exceptionally friendly. I sincerely apologize that this was not the case in your recent experience. We have indeed made many updates throughout the hotel areas over the past few years, and thank you for noticing. We appreciate your business's budget is very important, and there are other hotels that will offer lower prices, especially in the high season months.

We are sorry that with all we do offer that we are not able to meet all your need going forward, and thank you again for the feedback.

Sincerely,
Joanne Mills
General Manager

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Reviewed 19 August 2014

Poor quality, highly priced for chipped walled room. Bathrooms are not very clean. No air conditioning.. provided with a personal small table fan. During check-in, was told room will be ready in an hour, we went out to roam around, came back after 2 hrs, still they did not start room cleaning.. even though I asked if there will be delay, let me know, I will come after several hrs.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Vivek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded 20 August 2014

Thank you for staying with us this past weekend. I have also replied to your other survey that I received prior to these comments. Again, I apologize that the experience was not what you expected.

Regarding the early arrival, our staff did offer to store luggage and provide parking for your vehicle until the room was prepared. Our staff would also have offered to take a cell phone number to reach you at when the room was ready. Our check in time is 4 pm, and I understand you arrived before 10:30 (our check-out time is 11 am) and the present guests had yet to vacate their studio. While we make every effort to prepare rooms as quickly as possible, there are many factors that would prevent us from guaranteeing rooms to be ready well ahead of our normal check-in time in our busy season. For any miscommunication on behalf of my staff that were assisting you I apologize.

Thank you again for all the comments as we truly do appreciate receiving these to see where we can improve.

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Reviewed 18 August 2014

Did a long road trip of Canada this summer and this hotel stands alone in sheer friendliness of every single staff member. It was a great experience dealing with them.

On top of great people this hotel has;

-a great location
-Cheap parking in a bright, clean underground lot ($8-)
-Comfy beds and lots of pillows
-Good breakfast with seriously the yummiest crossiants (wish I had one right now)
-Quiet building
-Large rooms with full kitchens
-huge balconies with seating
-Enough bedding for the pull out couch. Really 9/10 hotels make you beg for enough linens most time I swear.
-fast elevators
-Great lush grounds with a deep, lovely outdoor pool
- a big hot tub that is indoor and nice and clean

There was no A/C but they supply good electric fans and the air there gets downright cold at night. I didn't miss it at all. Breakfast gets super busy but they warn you about peak times (8-930) and those poor girls working the room and re stocking are cheerful and sweet. Customers can be jerky too, I don't know how they stay so upbeat.

The only negatives were that they need to water the hanging baskets out front and the ambulance that parks in the driveway blocks the parking garage and makes it hard to see pedestrians. That is all I can think of.

All this and great staff, I would and will return

Room Tip: Room 206 has a huge enclosed wooden deck. Room 210 has double balconies .
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kareika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded 20 August 2014

Dear Kareika,

Thanks so much for including Victoria (and our hotel) in your family summer 2014 road trip! We were thrilled (but not surprised) to hear how much you enjoyed everything about the hotel especially the service of our amazing staff who could indeed be "the best staff in Canada" as you put it. Your high compliments are very appreciated by myself and the entire team here at the BEST WESTERN PLUS Inner Harbour.

We recently switched the bakers for the croissants and I completely agree that they are now super yummy. But they are gone early so truly the "early bird" gets the croissants here. We have also made some other changes in our offering and trying out a new layout to see how we can continue to impress guests with our complimentary breakfast.

Thanks again for all your compliments, and for recommending our hotel. We look forward to welcoming your family back again soon!

Sincerely,
Joanne Mills
General Manager

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