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“Borderline acceptable”

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BEST WESTERN PLUS Carlton Plaza Hotel
Ranked #18 of 52 Hotels in Victoria
Certificate of Excellence
Toronto, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Borderline acceptable”
3 of 5 bubbles Reviewed 25 April 2011

Not knowing the city, this hotel appeared conveniently located from our car rental and the reviews were good. However, after staying at the Best Western Inner Harbour on our return, the Best Western Carlton Plaza is not in the same category. It was clean and quiet, perhaps because the hotel is older it felt a little "tired". The young staff appeared to be "in training" and not professional as in their sister hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank readytogo16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelGeneralManager, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 28 April 2011
I'd like to thank the writer for taking the time to post a review of their stay at our hotel. While I can confirm, we have recently hired new staff members, (as we are moving towards our busy summer season), I do apologize for their lack of knowledge of the hotel and its surroundings at this early stage of their training program. It must have been a timing issue. Our fulltime staff are hard at work showing our new staffers the ropes!
I am happy to hear your stay was comfortable, clean and quiet. The hotel as built in 1912 and has a certain "character", one of an older hotel that we are proud of. We invite the writer or anyone else to return to the hotel so to experience our trained staff for all they can provide.
Sincerely,
The General Manager
Best Western Plus Carlton Plaza Hotel
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1,029 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
White Rock, Canada
2 reviews
4 of 5 bubbles Reviewed 23 April 2011

We were looking for a reasonably priced hotel near the downtown area of the city, so we could enjoy the city without having to stay in higher priced accomodation. This hotel turned out to be a good choice as it is close to areas like Trounce Alley and other popular shopping areas. Good restraunts are close and it is only a couple of blocks to the water and the beauty of the inner harbour area. The hotel is in an older building but appears renovated and fresh. Our room was very nice, lots of space, some view over the city and very comfortable bed. The staff were very friendly and more than helpful in all respects. There is no restaurant in the hotel but good places are close and when we inquired, we were given a voucher for a continental breakfast at one of the local spots. One of the things we really liked was the free valet parking which was prompt and well run. Wireless internet in our room had excellent signal, so worked great. All in all, a good place to stay and we'd go there again.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glmiross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Spring Island, Canada
2 reviews
5 of 5 bubbles Reviewed 22 April 2011

We recently stayed for two nights at Best Western's Carlton Plaza Hotel in Victoria, B.C.
and cannot say enough about how pleased we were. The hotel is perfectly located,
the service was exemplary; that is all the staff that we dealt with were most helpful,
cheerful and efficient. The rooms are pleasant with attention to detail and the beds,
sheets and pillows were most comfortable and we particularly appreciated the valet parking. We will definitely stay at this hotel again.

Room Tip: Cannot say!
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennice39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
166 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 13 April 2011

Exceptionally clean, staff are friendly, parking a breeze. Made to feel welcome and so pleased at the cleanliness. Excellent location to walk to many great restaurants and easy cabs home after nightlife anywhere in the city. Highly recommend this hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skippy510109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver area
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 6 April 2011

I travel for business on a regular business. This place has always provided excellent customer service and warm smiles. The rooms are comfortable and clean. You can't go wrong staying here:)

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveltime151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parksville, Canada
1 review
5 of 5 bubbles Reviewed 28 March 2011

Thank you to the staff at this hotel for making our stay great! Our room was extrordinary, extremely clean and the staff were professional and helpful. We have stayed here before and will stay here again in a heartbeat and will recommend to our friends and family!

Thanks Best Western Plus - Carlton Plaza Hotel for another wonderful stay!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swilly74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
178 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 18 February 2011

We stayed here a couple of years ago, liked it, and chose it again for a 5-night trip to Victoria. We were satisfied with our decision. No it isn't on the waterfront but it has a good location a bit uptown. A couple of blocks from the heart of Chinatown, 3 blocks from the Via Rail station if you want to take a day trip up the Island, dozens of restaurants within a short walk and an easy stroll down to the harbour. Maybe dollar for dollar the best hotel stay to be had in the city. Although it is in the midst of the city we had sound sleeps with no traffic noises or sounds from other rooms (it seems well built that way). Maybe the biggest down side is the absence of any restaurant at all on the property at this time. We chose to have our own breakfast in the room and sample different Victoria restaurants for the rest of our meals.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 12 March 2011
I would like to start by thanking the writer for their review of our hotel. As the write mentioned we are not situated in the inner harbour, however the hotel is just a short 5 to 10 minute walk from the inner harbour and all other downtown amenities. Our guests are able to enjoy a more downtown feel close to fantastic restaurants. I am sorry about the in house restaurant situation at the hotel, but am happy to report that a new restaurant will be opening in mid May.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Property: BEST WESTERN PLUS Carlton Plaza Hotel
Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
BEST WESTERN PLUS Carlton Plaza Hotel Victoria, Vancouver Island

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