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“So worth it”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 47 Hotels in Victoria
Certificate of Excellence
Reviewed 7 February 2012

The location is simply wonderful and it's a walking distance from everything.
Loved the room, specially the bed, which was huge and amazing. Wish I could have taken that with me!
The service was very good as well. Everyone was super friendly and accommodating and helpful, giving directions, calling cabs or suggesting things to do or places to eat.
Will definitely go back.

  • Stayed: July 2011, travelled with friends
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Thank BrunaCueto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 17 February 2012

Thank you very much to the writer of this review and the wonderful comments. Victoria has so many delicious places to eat, it can sometimes be tricky to narrow down your search. Our front desk staff members are always excited to list off their favourites.

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863 - 869 of 1,177 reviews

Reviewed 27 January 2012

We stayed at this hotel 5 days last week with our church group and we enjoyed every moment we spent there. The hotel is conveniently located and all major attractions are within walking distance, even our church where we had programs. The hotel staff was very friendly and helpful. Rooms were clean and we were more than happy with our mattresses. Only negative thing we noticed was the street noise and some nightclub in the building.
Our biggest surprise was the new hotel restaurant. When we stayed there last year, the restaurant was closed, so we expected some kind of commonly hotel restaurant. But their French style restaurant is very enjoyable, cozy, decent place with affordable pricing. We started each day with classic hot breakfast or waffles, which they make in house. During our stay we tried almost entire dinner menu and there was not a single mistake, just everything was so delicious. The service was excellent, though could be faster, but we really enjoyed every dish we had.
We can highly recommend this hotel for everybody who wants to enjoy their stay in Victoria together with great dinning experience.

  • Stayed: January 2012, travelled with friends
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2  Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

The service (front desk to housekeeping) was top notch - very accommodating and knowledgeable. We had two rooms and one of them was upgraded to a suite. Spotless, roomy and comfortable The fact that we didn't have a car didn't hinder us at all.

Room Tip: Ask for a room on the highest floor and away from the street.
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  • Stayed: January 2012, travelled as a couple
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Thank hhmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 17 February 2012

Thank you very much to the writer for the lovely comments about our hotel. Not having a car is certainly not a bad thing in Victoria. If you choose to save some money, and come to Victoria without a car, I am confident the Carlton Plaza Hotel would be an ideal location for you. In fact, I often find that guests will bring a car, and leave it parked for the duration of their stay in the city.

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Reviewed 6 January 2012

Stayed here a few years ago and it wasn't great, went back in December of 2011 for 8 nights. Great experience! The best, friendliest staff ever, rooms very clean, spacious, good rates for the location, convenient walking distance to everything. Pet friendly too. Will definitely go back.

Room Tip: We comfortably slept the whole family in one room with 2 doubles and a sofabed. Full kitchen too.
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  • Stayed: December 2011, travelled with family
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2  Thank viisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 13 January 2012

Thank you very much to the writer for giving us a second opportunity to ensure a memorable hotel stay. Our front desk and housekeeping staff are always excited to read comments such as these.

Also, as the writer has mentioned, we are more than happy to accommodate pets on two floors of the hotel. The cost is a minimal $10 pet fee.

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Reviewed 5 January 2012

Since we have relatives in town, my wife and I visit Victoria several times a year. Most of the time, we stay at the Carlton Plaza downtown. The location is unbeatable, especially with the free valet parking and its reasonable pricing. The staff are always friendly and helpful. It is our "go to" hotel anytime we are in town.

Room Tip: There is a club nearby that can be noisy Fridays and Saturdays, so near the front of the hotel may b...
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  • Stayed: December 2011, travelled as a couple
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2  Thank jesuistom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

First of all our car was parked free of charge in a building nearby (if you need something out of the car, just let the friendly staff know and 15 minutes later you can pick it up at the front desk).
The hotel overall is clean and the location is pretty central (just a short walk to all attractions downtown Victoria has to offer).
Our room was clean, but quite small and the bathroom was very small (two persons at the same time - forget it). The view was not very pleasant: pretty dirty windows (from the outside) and some ugly back alleys and rooftops.
A funny gimmick in the room was some kind of holding tray for your laptop, while playing or working in bed.
We had room #511, which was next to the elevator (you could hear the elevator noise through the wall, although it stops service between 11pm and 7am everyday to ensure a good nights sleep).
During that time, we had to use another elevator at the end of the hallway were no rooms were located nearby.
Otherwise the room had a nice flat tv, fridge and the bed was pretty comfortable.
The hotel itself has not the usual amenities like pool and stuff but there is a fitness center and they offer free bike rentals, but due to the central location, there are a lot of other things to do, so we were only at the hotel at night to catch some sleep.

Victoria is quite worth a visit. Lots of good restaurants,bars, friendly people and many other attractions (for example Royal British Columbia museum - a must see).

All in all I would definitely stay there again. The rate for a downtown hotel was not bad at all and with all the free goodies it's well worth the money!
Would be five points for me if the rooms were a bit more spacious.

  • Stayed: September 2011, travelled as a couple
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1  Thank sial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2011

We stayed in a bigger room at this hotel as we had three adults in the room. It was a nice size with a good layout. It had two double beds, a small kitchen with a little living room area. I have stayed in a few hotels with this type of room, living room area and kitchen. The nice thing about this layout is you could still lay in the bed and watch TV along with the people on the couch while other hotels make it more difficult to do this. Anyways, it was nice after a long day. The beds in the room were not the greatest, a little on the hard side. The location is great for downtown Victoria, everything within walking distance. The staff was excellent and it is apparant they pride themself in customer service. Overall it was definately good value for your dollar.

Room Tip: I have only seen the bigger room with a kitchenette and it was good and would great for a small fami...
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  • Stayed: December 2011, travelled with family
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Thank Judith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 13 January 2012

Thank you very much for posting this review. I am glad to hear you enjoyed your stay in one of our studio suites with two doubles. We are always happy to upgrade a guest from a standard room to a studio suite, for a minimal charge of $20.00. Our studio suites range from 300 to 400 square feet in size, and include a full kitchen.

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Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#16 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range: £60 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
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Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island

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