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“Great Hotel”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 49 Hotels in Victoria
Certificate of Excellence
nanaimo b c
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
Reviewed 15 April 2012

We always stay at Best Western Hotels and this is one of the best. Great location.. All round great Hotel .Chris and his staff go out of their way to help and make you feel comfortable.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shoe962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,109 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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  • German first
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English first
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2012

This was my first stay in a Best Westin hotel, and it was hands down one of the best hotel stays I've ever had. The location was perfect for walking around town, the front staff were so friendly and helpful one could be forgiven for forgetting they were in a hotel, the dining room person was equally friendly and helpful, the young man who brought my car out was a delight, and the room maid was absolutely charming. Wonderful value for money, especially for two seniors; couldn't have asked for more.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 17 April 2012
Thank you very much for such kind comments about our hotel and staff. Reviews such as this is a great reward to all of us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2012

I have to hand it to the staff! We have had incredible personalized service for two days! They have made great suggestions and helped with purchases and printing out info from the Internet for us. The location is great within walking distance to everything and bus stops for those of us willing to take mass transit in an unfamiliar setting.

We highly recommend this hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephenjantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 17 April 2012
Thank you very much to the writer for this wonderful review of our hotel. We are always more than happy to make any sort of arrangements that maximizes the quality of a guest’s vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Comox, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2012

This was our second stay at Carlton Plaza, the first being such a good experience.

We are very happy to say we were not disappointed with our decision to stay again. The competent service & friendliness of all staff remained consistent with our first visit. The room (Suite) was very clean & comfortable & well equipped. Kudos to the House Keeping staff. Also we inadvertently left our computer power pack in the room, which was expeditiously mailed to our home.(Thank you).

Since our last stay a new restaurant attached to the hotel "Stone Throw", had just opened. It's as if the two proprietors ( Fraser & Corey ) were cloned from the same gene pool as the hotel staff, being so open & friendly even under the stress of only just opening. Breakfast all day! plus direct room service. Good value in the two meals we had.

Room Tip: We really enjoy a self contained suite.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MandM007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 1 April 2012
Thank you to the writer for this review.

We are very glad to here you enjoyed your return to our hotel. It is also encouraging that the brand new Stone’s Throw restaurant did well to service your dinning needs. The new restaurant owner’s are working hard to meet all of our guest’s wishes, from opening early in the morning and staying open all day, to providing high quality room service at a good price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

My hubby and I stayed at here and cannot say enough about the wonderful staff at this hotel. We were upgraded to the 7th floor, with room to spare and an amazing outdoor space. Over the 3 days of our stay we encountered many different staff members at the desk and throughout the hotel....and everyone was excellent, they just couldn't do enough for us it seemed. The new owners in the restaurant are very good and we enjoyed almost all our meals right in the hotel, it was easy and tasty!!! I would definitly return and also recommend this hotel to everyone. What a gem of a place, with a great location to boot!!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CRUISERS_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 1 April 2012
Thank you very much for such a touching review. Receiving appreciation such as this encourages all of our staff to do everything they can to make each of our guests experience great.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 March 2012

From the time I checked in until I departed after a 3 night stay I was very happy with the hotel and the terrific staff. After reading several reviews, I asked for a room on the quiet side of the hotel and got one on the back side which turned out to be very quiet. I was on the 6th floor which made for a nice view. It was rather cold and rainy while I was in town but the room was warm and cosy. The AC/heater unit in the window was quiet and did a great job. The bed and linen were so comfortable and everything about the room impressed me. There were free bottles of water in the little fridge and free Seattle's Best coffee and a coffee maker available. There was a restaurant off the lobby which never seemed to have anybody in it but I heard from others that it is quite good although I didn't have an opportunity to visit it on this particular trip. There are lots of food establishments in the area and the location in central to everything downtown Victoria has to offer. The only complaint I had was with the loud, lady panhandler working the street outside. Was she ever obnoxious but that isn't the hotels fault. The front desk said she been a fixture in the area for years. I'd recommend the hotel to all.

Room Tip: Rooms on the north side are quieter. The hotel is in a busy, active area.
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  • Stayed March 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank HNRVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 19 March 2012
Thank you very much to the writer for the wonderful comments.

We are more than happy to provide complimentary bottles of water. I’ve always felt charging $3.00 for a bottle of water is nickel-and-diming at its finest.

On your next stay, I hope you are able to stop by the Stone’s Throw restaurant adjacent to the lobby. The restaurant has new owners and is great!
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Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2012

We arrived and were upgraded to a beautiful 5th. floor King bed studio with kitchenette and panoramic view of downtown. Free valet parking. Restaurant on site. Everything within walking distance.

Room Tip: Higher floor avoids street noise on weekends. Corner suites are large and sunny
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carlton Plaza Hotel

Property: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island

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