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“Excellent customer service at an average hotel. Cyclist read this review.”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 52 Hotels in Victoria
Certificate of Excellence
Rochester, NY
Level Contributor
781 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“Excellent customer service at an average hotel. Cyclist read this review.”
Reviewed 30 August 2012 via mobile

Truly an average place that rises above by the friendly and helpful young staff. If you like to cycle they have free bikes for loan. Not only did they help us with the bikes they gave us bottles of water for the ride.

The room was just ok but made better by it having a frig and being quiet. The location is also very good to most attractions and restaurants.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fondue4two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 31 August 2012
Thank you very much to the writer for the information about our hotel.

I am very glad that the writer was able to make use of our four bicycles we have for use by guests, free of charge.

Also, it sounds as though the writer stayed in one of our standard rooms. These are our introductory rooms. We also have many studio suites that are large, have full kitchens and living areas.
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1,053 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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  • Dutch first
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English first
stockton, ca
Level Contributor
4 reviews
Reviewed 21 August 2012

We stayed just 1 night at this hotel in Victoria, but in that short period of time, we received excellent customer service from a variety of reprentatives. We were pleasantly greeted by the hotel receptionist. We were offered an upgrade to a king size corner suite without even asking for it. We were given great advice about places to eat and things to do in the area. One of my keys were demagnitized and a representative stopped everything he was doing and follwed me to my room and let me in immediately. Then within just a few minutes, he brought us back new cards. The room was very clean and with upgrade was very spacious. There was a refrigerator, microwave, stove and sink in the kitchen which was convenient. Sheets, bathroom, floors were all very neat and tidy. The hotel was located in a moderate area. Its a few blocks from the harbor. It is walkable to the harbor for a younger clientelle. I traveled with a larger group and the older people in our group could not make the walk to the harbor area. The only problem we encountered with our stay were the elevators. There were only two, one of which could only hold 5 people. They were slow, which at times did become frustrating to wait for. A great overall experience, I would recomend this hotel to others.

Room Tip: Corner room suites are very nice and spacious
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank miasdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 31 August 2012
First of all I would like to thank the writer for this review.

I am glad that our quick friendly service proved to be an asset during your stay. I agree our location is not in the inner harbour beside all the other hotels. However, many of our guests do not see this as a bad thing. The nice thing about our location is that it is surrounded by great restaurants and excellent shops. Even better you are a bit removed from the tourist trap areas. Having said all that, we are only a seven minute walk to the inner harbour.

As far as the elevators are concerned, I can’t completely disagree. When the hotel is at 95%-100% occupied they can get a bit slow. We have worked hard to improve this and most of the time it is not a big problem.
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Thunder Bay, Canada
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 August 2012

This is an excellent hotel with everything you could need for a great visit to Victoria . Rooms are large and modern . The restaurant is very good and open early in the morning so you can get an early start . The hotel is within walking distance to all the major attractions in the city and close to excellent shopping .The staff is friendly and very helpful . Parking is no problem with excellent valet service .

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank accordional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwest
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 August 2012

We stayed 2nights at Carlton Plaza. 2 queen beds and a full kitchen. One queen was in it's own bedroom, which was nice. The main room had the other queen, a pull out couch, table with 3 chairs next to kitchen. Seemed to be plenty of room for 3 of us.
The location worked great. Not to close to the harbor and busy streets, but close enough to walk easily. Fast food was close by, Subway around the corner on Douglas St. A Burger king right across the street and 3 Starbucks within 3 blocks.
The hotel did state they were located downtown, so that would imply there would be no view of the water etc... However it was actually a bit funny when we got to our room and saw our view. Apparently the seagulls are very, very active in this area. The buildings out our window were Covered with bird poo. Almost looked like Christmas and snow. Nothing a hotel could do to prevent this, so no blame to them. Just a warning while down town...Duck and cover when they fly by!
Back to the hotel..we asked for a quiet room, when we checked in and got to our room we realized we were RIGHT next to the elevator. Literally our room wrapped around the elevator. It was a very small one. Of course we were blown away thinking we would get no sleep because of
noise. However we were very surprised to hear nothing. The elevator was virtually silent. A few people getting on it were noisy but the elevator itself was quiet. The only noise we really heard was the seagulls, they can get very loud in the mornings, but we just envisioned us being at the coast.
Front dest staff were great. Very informative about local things and willing to help with anything, and most importantly they smiled while they did it...very important!
Although there may be closer hotels to the harbor area that have great views etc..you would be hard pressed to find a better sleeping experience and a better staff, including housecleaners(who did a great job!) at another location.
If you get the view we had, just laugh...because you don't sleep outside, so who really cares!

Room Tip: Get a room with a kitchen, it saves lots of money on food if you can cook some of your own!
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icoupontosavemoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 30 August 2012
Thank you very much to the reviewer for this informative and funny review.

The writer stayed in one of our family suites, complete with a separate bedroom, full kitchen, and full living area.

I would like to add to the writers thoughts about not being right beside all the other hotels in Victoria's inner harbour. For me, I think our location is a great advantage over the other hotels. We are set back from the extreme touristy area that doesn't really demonstrate the essence of Victoria. Instead, we are surrounded by great boutique shops and wonderful restaurants the locals recomend. Having said that we are still only a seven minute walk to the inner harbour.

Also, the comments about our local seagullys are a bit funny. Before reading this review I had just thought the same thing when looking over at the neigbouring buildings. I think it is a combination of the seagulls breeding season, and no rain in a month to wash anything away.
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Kent, Washington
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2012

This hotel is in a great location allowing you to experience Victoria's tourist attractions, shopping and unique culture and everything within walking distance. The front desk staff is one of the friendliest ever encountered. They definitely made you feel welcome and had great knowledge of where to go and how to get there.
The restaurant next door is great for a quick breakfast or dinner.
We would defintely stay here again and recommend it to others.

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
1 Thank GGconMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 31 August 2012
Thank you very much for such a kind review. Comments such as this add to the joy of welcoming travellers to Victoria.
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Leuven
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 August 2012

We stayed 2 nights with 4 in a room with 2 queen size beds. We had hardly space to store our luggage and the bathroom was very small too. The location (close to downtown and chinatown) was great. The vallet service was good and quite cheap (12CAD per day).

  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank dannyvanheck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 29 August 2012
Thank you very much to the writer for this review. I am very glad that the writer enjoyed the location of our hotel, and the prompt, inexpensive valet service.
From the sound of this review it appears as though the writer stayed in a standard room with two double beds. This room type is the lowest priced at the hotel and are not very big. Fortunately we are happy to offer a wide range of room types, all at very competitive prices.
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Oakville, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2012

Right from the beginning I was greeted with smiles, quick and swift service. The front desk staff couldn't have been more accommodating. Once inside the room, we could see that it had been cleaned and was ready for us to spend four nights. We booked a suite which includes a full refrigerator, stove, two double beds and a pull-out sofa. The beds are comfortable. I have a bad back and no problems with my back or my hip. The location of the hotel was ideal. We walked to our whale-watching boat and to local patios along the water's edge. We walked to a local grocery store that was ten minutes away. There is valet parking which was nice...they park and retrieve your car in a matter of minutes, you need to call down to the front desk so that you don't wait for your car. The valet parking is $12/ day. There is no pool on site. The hotel offers YMCA passes. The YMCA is about a 10 minute walk. The pool that to which you have access is a perfect size for children. I would strongly recommend this hotel.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kf1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisWatson27, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, 18 August 2012
Thank you very much to the writer for composing such an informative review of our hotel.

We are very proud of our housekeeping and front desk team, and happy to hear the kind comments.

It is also nice to know that the writer was able to take advantage of the free passes to the downtown YMCA. No, we do not have a pool, but we are always happy to help with extra amenities when possible.
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Additional Information about Best Western Plus Carlton Plaza Hotel

Property: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island

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