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“Excellent experience”

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BEST WESTERN PLUS Carlton Plaza Hotel
Ranked #18 of 52 Hotels in Victoria
Certificate of Excellence
Vancouver, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent experience”
5 of 5 bubbles Reviewed 3 April 2013

The staff here is amazing. The clerks at the check-in counter were so friendly, and the house keeping staff were also pleasant. I felt very welcomed and well taken care of. The location can't be beat: right in Downtown without the noise from the bars/nightclubs. The value might be the best feature, as we paid $89/night from the online deal, if booked more than 2 weeks in advance. Can't find that price for this type of service very often! Valet parking is offered for $7/day during off season. The "fresh remote" is not necessary, in my opinion.

Our room was located right by the elevator. You hear a light humming when it's being used, but it's not terribly noticeable. It shuts down after 11pm, so there's no chance of it disrupting your sleep.

I recommend this hotel to any and all travellers visiting Victoria! It's easy on the wallet, walkable to Downtown attractions, and makes you feel at home.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 6 April 2013
Thank you to the author for this wonderful review of our hotel. All our staff, from our Front Desk to our Housekeeping to our Bellmen, love to make each guests stay as convenient as possible. As parking in downtown Victoria is very difficult to come by, we do offer parking for a small fee which includes a valet experience so that you as the guest do not need to navigate the confusing one way streets of our beautiful city.
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1,029 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Surrey, Canada
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 April 2013

We booked this hotel through Travel zoo and what a great deal. the room was clean and comfortable and close to everything we wanted to see. We had a light bulb out in our room and they fixed it right away and were very helpful. We were able to walk to all the sights we wanted to visit without using our car. The restaurant was great value too and the staff was very friendly. Great location and great value.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank margb89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 6 April 2013
Thank you Marg, for your kind words about our hotel. As we are centrally located in the heart of Victoria all the attractions of Downtown are only a short walk away. Park the car away with our courteous bell staff and enjoy the beauty that the streets of Victoria have to offer.
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Seattle, Washington
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

Stayed at the Best Western Carlton Plaza Hotel in Victoria for 2 nights. The room was fine, nothing special, and beds were comfortable. The location was good... just a few blocks from the water, and a short walk from the Victoria Clipper dock. The restaurant, 'A Stone's Throw' was quite good for breakfast.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 14 April 2013
Thank you Theresa: for your review of our hotel. These guests stayed in one of our standard rooms. While these rooms are a typical hotel room, we do have many suites in the hotel that are available for only $20 more than our standard rooms and more often than not exceed the expectations of our guests.
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1 review
3 of 5 bubbles Reviewed 26 March 2013

If you have a pet do no stay here. They failed to inform us that while our car is parked in the parade during the day you cannot leave your animal in there. They also failed to mention it was valet service. So you can't leave your dog in the room and you can't leave your dog in parking parkade either...kind of ridiculous! Also they put our room next to an elevator so everytime someone was waiting outside of it our dog could hear them. Someone in our hotel was blasting music at 2am. So we were rudely woken up! As an avid dog lover the way a hotel treats your pet tells you a lot about them! This place really doesn't want you to even have your pet here!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sbillsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelGeneralManager, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 5 April 2013
First of all I would like to thank the writer for this informative review of our hotel. I am sorry to hear that your experience at the Carlton Plaza Hotel was less than satisfactory. It is true that pets are not permitted to be left in our rooms unattended, nor are they permitted to be left in a vehicle while it is in our care. As a dog owner I understand the frustration this may have caused.
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Vancouver Island, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 March 2013

Central downtown location close to Market Square, Chinatown, McPherson Playhouse, Save-on Centre. Clean, quiet, compact room perfect for solo traveller for a night or two. Very helpful staff at front desk.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hamilou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 16 March 2013

This hotel is great for buisness travel has all the ammenties with a great helpful staff that helps you map out the city and show you all the sites. Over the top staff with smiles all day long. Dining at your finger tips at the cities finest restaurants. Clean and spacious rooms that are pretty quiet for a downtown hotel. Thanks again I will make this a regular stop on my buisness travels.

Room Tip: 7 th, floor if possible
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 6 April 2013
Thank you Ray! We look forward to your next visit. Our Front Desk Staff here at the Best Western Carlton Plaza strive to make each guests visit as comfortable and accommodating as possible. We take pleasure in guiding all our guests around town with suggestions of where to eat and things to do.
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Calgary
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 March 2013

I stayed here a year ago and was very impressed, so when I needed to travel to Victoria last week for a bicycle training camp, naturally I stayed here again. I was not disappointed.

Staff was courteous, friendly and efficient as always. My room was recently renovated and was very clean. The hotel gave me an upgrade to a room with a kitchen and living room area, which was a really nice touch! It was probably the largest hotel room I've ever seen in a Best Western.

One notable improvement since my last stay in February 2012 is the adjacent restaurant "Stone's Throw". The food quality has improved dramatically since last year and I would highly recommend it for quality and value.

This is one of the best-managed hotels I've ever stayed at, and it's always a pleasure to stay here.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BobLoblawCgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, 6 April 2013
Thank you Bob, we really appreciate your loyalty to our hotel. As mentioned we are currently working on updating all of our rooms to meet the needs of today’s guests. The room mentioned is one of our studio suites which are available with 2 double beds, 1 queen or king bed, or 2 queen beds. All our studio suites include a full kitchen and a seating area to enjoy company as well as a pull out couch.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Property: BEST WESTERN PLUS Carlton Plaza Hotel
Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
BEST WESTERN PLUS Carlton Plaza Hotel Victoria, Vancouver Island

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