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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 46 Hotels in Victoria
Certificate of Excellence
Reviewed 6 March 2014

Great location being central. Staff at the desk were very professional, friendly and accommodating. Beds were fair and rooms pretty tight being a two bed room. Very quiet in our room location. For some it might be a problem if you need your vehicle throughout the day as it is valet parking quite far away and 15 minutes is needed to send for your vehicle.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina J, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 11 March 2014

Thank you Randy for your kind review. As you mentioned, we are within a close proximity to many tourism attractions, restaurants, and shops in Victoria. Our staff try their best to provide our guests with memorable experiences. Parking is available at $7(low season) or $12(high season) with complimentary valet service for our guests. Your vehicle is parked in a gated parkade which is half block away from the hotel and it take about 10-15 minutes to retrieve your car because it is one way street. However, you can always pre-schedule your car. Our suites are available at only $20 more per night - it great value for the extra space and full kitchen. We hope to see you again.

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639 - 645 of 1,194 reviews

Reviewed 24 February 2014

I stayed at this hotel while taking a weekend yoga course and had such a wonderful stay. My flights were delayed so I missed my first night yet they were so great that they even upgraded my room since I was staying for three more nights. The staff was so kind and helpful with directions, or any other questions that I had.

  • Stayed: February 2014, travelled on business
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Thank Jessikalynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 28 February 2014

Hi Jessikalynn, we're so glad that you enjoyed your stay at our hotel, (even though flight delays can be a pain!) As stated in this review, our hotel is directly downtown Victoria and the perfect place to relax on a weekend trip away. Walking distance from everything you might need, we're the perfect landing point whether you are here for work, a conference, or just to see the sights. We're equipped comfortable traditional rooms and also for $20 more a night have suites available which offer full kitchens and a seating area. Our studio suites are wonderful for travelers who hope to stay in a bit more, and possibly do some cooking.

We hope to see you again on your next yoga retreat,

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Reviewed 20 February 2014

A boutique hotel hidden in downtown Victoria. Great service, fabulous rooms and great value. We were they for a stressful event and upon arrival all the stress went away. We did not ask for any special treatment but the Hotel sure made us feel special. We can't wait to go back when we have a longer time to stay.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina J, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 22 February 2014

Thank you for taking time to write us a wonderful review, George! We are very pleased to hear that we were able to accommodate you and make your stay special. We would love to welcome you back to our hotel anytime.

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Reviewed 5 February 2014

The Carlton Plaza is centrally located in Victoria, a walk to everything. The rooms are clean, the staff is excellent and the restaurant is very good. This is probably the best Best Western I've stayed at and is an excellent choice for business or pleasure. This is not a luxury stay but is a great value for the money and staff as good as any luxury hotel.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 7 February 2014

Hello again Leslie, Thank you for taking the time to write these kind words about our hotel. We appreciate the comments about our staff. We are located in the downtown core of Victoria, which is a perfect location for any traveler visiting the city, withing minutes walking of sights attractions, business centers and restaurants.

Come back and visit again!

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Reviewed 22 January 2014

Hotel staff were very helpful at this hotel in a relatively busy part of downtown Victoria. Lots of small restaurants on street. Close to transit. Neighbourhood a little seedy, but safe. Beds only of average comfort; walls a little thin. Heating unit very quiet.

Room Tip: The usual - away from elevators and ice machines.
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  • Stayed: September 2013, travelled on business
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1  Thank RamblinTam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina J, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 25 January 2014

Thank you for taking time to write us a review. There are numerous tourist attractions, public transit and Victoria's finest restaurants just within close proximity. All our staff make sure to provide our guests with excellent customer service. We look forward to seeing you again.

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Reviewed 18 January 2014

I loved the location of this hotel. We were with our whole family, including the grandkids, and we could easily walk to most of the attractions we were there for. It is near a funky, hip part of the downtown zone, with great little shops and restaraunts. I just felt that the room was a little dated, could use some improvements and updating. It was also a little small with 2 beds and a kitchenette all in one open area. We were all bumping into each other if we weren't sitting down.

Room Tip: ask for a BIG room, if you want a suite.
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  • Stayed: July 2013, travelled with family
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Thank islandsun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina J, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 21 January 2014

Thank you very much for your wonderful review. As you mentioned, we are centrally located in the heart of Downtown, Victoria. You can easily walk to main attractions, restaurants, and shops in town. Since last October, we have been working on some improvements in all of our suites by replacing the kitchen counter top, cabinet, and bathroom vanity. Just one more floor to go! We hope to welcome your family back to enjoy our modernized suites with full kitchen.

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Reviewed 14 January 2014

I was very lucky to find the Best Western Carlton in Victoria. I am constantly travelling to Victoria for business and need to keep the bill on budget. The Best Western offers a good price, but they also offer top notch service as well. Not always the case with an affordable price point. And the location is great! The valet parks my car for me when i check in, I can walk to all my meetings throughout my stay, no worries about parking. It's perfect.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded 15 January 2014

Hello Jennifer and thank you again for your kind review! It's always a pleasure to see that our repeat guests are happy. Parking at the hotel is $7 a night in the winter and $12 a night in the summer season, and comes with our unlimited valet service. The hotel is walking distance to most everything in the downtown core, and many guests choose to leave their vehicles in parking for the duration of the stay. We look forward to having you back again the next time your meetings bring you to town!

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Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range: £60 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
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Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island

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