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“CLEAN!” 5 of 5 bubbles
Review of Chateau Victoria Hotel and Suites

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Chateau Victoria Hotel and Suites
Ranked #17 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
oly; wash
Level Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“CLEAN!”
5 of 5 bubbles Reviewed 18 September 2013

This is the 4th time weve stayed here. Its wonderful. and very clean; the front desk people are wonderful and the bar is good too with friendly people everywhere. We had a little trouble with the Air conditioner and maintenance was there in 10 mintues! Fixed the problem...! Window was open with drapes pulled and we didnt know it! also we had the wrong setting!

Room Tip: I think there all good; we stayed in room 305; a little cheaper; and view wasnt good; but it was a g...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stinkyoly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 21 September 2013
Thank you for staying with us once again, and thank you for your admirable review. We are pleased to hear that our team was quick to respond to your request and please be assured that your gracious comments have been shared with our front desk team; they were thrilled by your recognition! Thank you again and we look forward to welcoming you back to Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,042 reviews from our community

Traveller rating
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    676
    157
    54
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (345)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Las Vegas, Nevada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We loved this property! It was in a great location and the room and amenities were superb. The staff, especially the house keepers, were so warm and friendly. They would strike up conversations everytime we saw them, and wished us well on our travels when we left the hotel. There are plenty of eateries close by and a great fresh marketplace a few streets away. This place was such a little gem. We would love to visit again!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 21 September 2013
Thank you for staying with us and thank you for your excellent review. Please be assured that we have shared your gracious comments with our housekeeping team; they were thrilled by your recognition! Thank you again and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
103 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

The Junior Suite on the 5th Floor was on the front of the hotel so some minor traffic noise is inevitable. The central location was superb - just 300 metres or so from the Tourist Information office. We parked our car in the free parking (only if you book through the hotel's own web site) and there it stayed until we left two days later. The suite felt very homely which is not surprising when you realise that the building started out as a condo. Spacious and well-designed. The kitchenette was well-appointed.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MilsteadUmpire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 3 November 2013
Thank you for choosing the Chateau Victoria Hotel and Suites and taking the time to provide feedback from your stay with us. We were very happy to hear that you had a positive experience and enjoyed our 5th floor junior suites. Our junior suites and one bedroom suites are spacious and provide a very homely feeling. Please be assured that your gracious comments have been shared with Heidi, in reservations ~ she was thrilled by your recognition! Thank you again and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
University City, Missouri, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

We visited Victoria for the first time and were only there for two nights. Staying downtown was perfect for walking to everything we wanted to see in a short amount of time. We were traveling with a toddler, so we got a suite with the bedroom separated from the living area, and a kitchenette. It was the perfect set up for my little one's naps and for keeping her snacks and even making oatmeal on a stovetop. We'd stay here again for sure - probably won't even bother to look into another hotel unless we get an amazing groupon.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 17 November 2013
Thank you Sarah for your wonderful review and for choosing us for your getaway to Victoria. We are happy to read that you and your family had a positive experience during your stay with us. You have explained our one bedroom suites accurately; being spacious and having those home away from home amenities. Please be assured that your gracious comments have been shared with our entire team ~ everyone enjoys a great review! Thank you again, and we look forward to welcoming you and your family back to Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Spring Island, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 September 2013

We recently spent a lovely 2 night stay at the Chateau Victoria, and were really pleased with the overall experience. We arrived about 1:30 pm, not expecting our room to be ready but hoping to get a parking pass so we could walk around the downtown core. However, we were pleasantly surprised that we were actually able to check in right away. The best part was that once we parked our vehicle (in their clean, well-lit underground parkade), we didn't return to it again until check-out two days later. That's how close to everything the hotel is. There is no better way to see Victoria than on foot, and the location of the Chateau Victoria is perfect for a walking tour of what is probably the most beautiful city in North America.

We had a one bedroom suite on the 6th floor, and it was really more than we needed, nicely appointed, clean and bright. Although I was a little disappointed in our view (or lack thereof), that was really my own doing as they had originally placed us on the 15th floor, but moved us lower at my request when I told them I was terrified of heights. Perhaps on our next trip, we can find a room that has a better view, but still on a floor low enough that I can actually look out the window!

Only one suggestion for our suite (608). In the sitting area, there was a couch and chair facing the TV, but no coffee or end table where we could place a glass of wine or cup of coffee. We ended up turning a wicker wastebasket upside down, which worked just fine, but not the best solution. I guess if that is the only thing we can find to criticize, it's pretty obvious that they do a fine job overall.

Will we return to the Chateau Victoria? Absolutely!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 13 October 2013
Dear Susan,
Thank you for your kind comments and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. Your observations about an end table have been shared with the appropriate departments and by sharing your experience with us, you have contributed to our progress.
Please be assured that your wonderful comments have been shared with the entire team, everyone enjoys positive comments. Thank you again and we look forward to welcoming you back to Victoria during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

We had booked a room with 2 queen size beds, but on arrival we were very happy to find we had been allocated a suite with 2 queen beds, kitchenette, and separate living room. As we were sharing with our 13yr old son this was a bonus as it gave us lots of room to spread out. I loved the view towards the sea from our balcony, but would definately recommend a visit to Vista 18 restaurant at the top of the building. The service and food here was excellent and the panoramic views wonderful. We really liked this hotel, which is friendly and efficient without having too much of a corporate feel to it. The location is ideal on a small hill very close to the waterfront and all of the attractions Victoria has to offer

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BDINSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 21 September 2013
Thank you for staying with us and for your wonderful review. We look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 September 2013

I must have forgotten that I asked for a corner room on a higher floor because we were blown away when we opened the curtains and saw a view of the Empress Hotel and the harbor! we were pleased with the size of the room - including the kitchenette, living room and private bedroom. The air conditioner was a bit noisy, but at least it was air conditioned. The staff was very friendly, knowledgeable, accommodating and they even offer free parking and free shuttle service throughout Victoria. The 18th floor has a great 360 degree view of Victoria and a bar/restaurant: Vista 18. The hotel is within walking distance of everything! I would definitely stay here again!!

Room Tip: be sure to ask for a corner room on a higher floor for the best view
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ellen n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 6 September 2013
I can't tell you how much we love to see those 5s Ellen n. I know Memphis is a long way from Victoria but I do hope you can return one day. Please tell your friends too.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Chateau Victoria Hotel And Suites Vancouver Island

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