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“Wonderful Stay”

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Chateau Victoria Hotel and Suites
Ranked #15 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
San Antonio, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful Stay”
5 of 5 bubbles Reviewed 26 July 2014

My best friend and I decided to visit Victoria with our two daughters who are in their mid twenties. We booked through Clipper Vacations and Chateau Victoria was one of the moderately priced properties that had rooms with 2 queen beds.
From the moment we walked into the hotel we were made to feel welcome. We were upgraded from a regular 2 queen room to a suite. They told us that they thought we would appreciate the extra space. They were right! The room was on the 15th floor with a great view of the harbor. We had an extra bedroom with a sofa bed. We did not use the bed, but the extra mirror and desk were nice. There was also a kitchen area with a sink, mirror, refrigerator and microwave. This allowed us to spread out when we were getting ready in the morning.
Apparently the multiple blow dryers and coffee maker overloaded the circuit and the breaker tripped. They sent someone immediately who showed us how to reset the breaker.
The portable air conditioner was a little weird and noisy, but effective. When we returned to our room one afternoon, we noticed that the vent pipe had disconnected from the back of the unit and hot air was coming into the room. We called and again, someone was sent immediately to fix it.
The location is very convenient, the staff was so helpful, and the rooftop restaurant served some of the best eggs benedict I have ever had. We appreciated the free wifi and it was strong enough for all of our ipads and phones. The free shuttle to the Clipper Terminal was nice.
The pool, whirlpool and fitness room were fine, but not great.
I would definitely stay there again.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jroe2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 30 July 2014
Thank you jroe2008 for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We were delighted that you and your best friend and her daughters had a positive experience during your stay with us; our one bedroom suites are great for families - they have more space and a few extra amenities such as the microwave.
It was also nice to hear that we were able to resolve the breaker in your room quickly - we have taken the liberty of sharing your experience with our maintenance team and they were thrilled by your recognition!
Thank you again for your positive notes and we look forward to welcoming you back to Victoria.
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2,100 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
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  • Dutch first
  • English first
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English first
Garland, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

We loved the downtown location! All the waterfront activities and sights were within walking distance. The staff was extremely helpful and friendly, and the lovely rooms were impeccably clean! Have already highly recommended the Chateau Victoria to others!

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 30 July 2014
Thank you Gail B for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are pleased that you had a positive experience during your stay with us. We have taken the liberty of sharing you gracious comments regarding our employees to our entire employee team - everyone enjoys reading a great review. Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, United Kingdom
Level Contributor
171 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We stayed for 2 nights. The reception staff were very welcoming and informative, providing us with useful information regarding brew pubs. I noticed that apples were on display for guests to help themselves. The hotel is well located near to the water. The portable air conditioning unit was rather noisy so we found it best to keep the balcony door open which provided plenty of ventilation over night.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Brixham23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 25 July 2014
Thank you Brixham1 for choosing the Chateau Victoria and taking the time to provide feedback from your stay with us. We were pleased to read that you had a positive experience with us; we have taken the liberty of sharing your kind comments about our front desk team - they were thrilled by your recognition! Thank you for noticing our apple stand - we certainly do get a lot of inquiries to where to purchase one. Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
412 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 567 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

Ideal for downtown, close to waterfront. Couple of eateries close by . Car parking. Good bar on the corner. Top floor restaurant with great views. Bit pricey. Good size rooms, comfy beds. All usual mod cons .Two weird things, portable air con units that copiously leak and the strangest wall decorations that could be made of flooring tiles. Bathroom fine. Reception good, friendly. Yes, good hotel ,enjoyed staying here.

Stayed July 2014
Helpful?
2 Thank Pedroofpobla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 22 July 2014
Thank you Pedroofpobla for choosing the Chateau Victoria Hotel and Suties and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had a positive experience during your stay with us and we appreciate your observations regarding our air conditioning and the new artwork in our traditional rooms. We have also taken the liberty of sharing your kind feedback regarding our employees to the entire employee team – everyone enjoys a good review.
Thank you again for your feedback and we look forward to welcoming you back to Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

We stayed here one night and loved it! The location is excellent for walking everywhere around the harbor area. The room was quite small, but the beds were some of the most comfortable I've ever slept in. They use a portable air conditioner for the room that was kind of noisy, but worked well. Rooms were extremely clean and comfortable. The staff were wonderful. They also have a fantastic shuttle service that took us back to the Clipper so we didn't have to pay for a taxi.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 22 July 2014
Thank you rainlvr for choosing the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had a positive experience during your visit to Victoria. We have taken the liberty of sharing your gracious comments regarding our bellmen – everyone enjoys a great review. Thank you again for your feedback and we look forward to welcoming you back to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
198 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 21 July 2014 via mobile

Stayed one night as attending wedding in Victoria. Staff great, bed very comfy, room sufficient. Loved the Deserving Thyme bath products. Outside our window we could see the nearby bee hives and the honey is used/sold at hotel restaurant. One thing that gave us a bit of a jolt....2 bottles of water in the room with a price of $2.00 each. Thought this was a bit much.......comp bottle of water should happen here.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Josie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 22 July 2014
Thank you Josie K for choosing the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had a positive experience during your friend’s wedding celebration. Thank you for noticing our bee hives – we are very happy to hosting over 120,000 bees to maintain the sustainability of Victoria’s beautiful flowers. Thank you again for your feedback and we look forward to welcoming you back to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Terrific staff at hotel. Stayed in 1403. Great view of the Empress Hotel, the Legislature and the waterfront. It was grand to sit on the balcony and watch the planes take off and land.

From the moment we checked in, the staff opened the doors for us and provided good, timely advice on what we wanted to see. Very good in supporting local businesses. We received a discount coupon on the whale watching tour and they booked a tour for us. Excellent local knowledge by staff.

Room was a king suite complete with separate bedroom, full kitchen (sorry min fridge only), but it was nice for the 3 days we stayed there. New tv, good wifi and comfortable.

Thanks to the Chateau staff for helping us get the most out of our vacation experience!!

So this is what life was like before kids.

Room Tip: We asked for a room with a view - Chateau Victoria delivered!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 22 July 2014
Thank you Rick W for your very gracious review and for choosing the Chateau Victoria Hotel and Suties during your visit to Victoria.
We are so pleased that you had such a positive experience staying with us - please be assured that we have shared your courteous comments regarding our employee team to the entire team - everyone enjoys a great review.
Thank you again for your positive notes and we look forward to welcoming you back to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Chateau Victoria Hotel And Suites Vancouver Island

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