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“"Great Place with Friendly Staff"”

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Chateau Victoria Hotel and Suites
Ranked #17 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Oklahoma
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“"Great Place with Friendly Staff"”
Reviewed 5 August 2014

My daughter and I stayed here for 4 nights and had a great stay. Victoria is really a walkable town and this hotel was very convenient to everything. We really liked the room, the comfy beds and the fact that the room had a refrigerator was so. I like the fact that the hotel had a courtesy shuttle to take you to and from the nearby spots around the area. Most of the time, we walked but the shuttle came in handy on the two days it rained. If I stayed here again, I would request a room on an upper floor (we we on a lower floor and awoke to the sounds of garbage dumpster being emptied (minor inconvenience) I would still stay here again.

Room Tip: Get a room on an upper floor or away from where the dumpster. OR - if you get up early, it will serv...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank EZ2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 6 August 2014
Thank you EZ2Travel for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are delighted that you and your daughter had a positive experience during your stay with us. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please feel free to call our reservations department directly for your next stay to book a one bedroom suite; they are located on the sixth through fifteen floors.
Thank you again for your feedback and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,924 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
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English first
Sheffield, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

My husband me and our 17 year old daughter stayed here for 1 night. Wish we could have stayed longer. The hotel was clean and the staff were very helpful especially Cathy. Our room consisted of a separate bedroom with a queen bed and TV. Then another bed in the lounge with TV and a kitchen area. As son as we walked into the bedroom the beds looked so cozy and inviting. The hotel is ideally situated for shopping and the marina. Can't wait to come back!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 5 August 2014
Thank you Diane D for your very kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We were so pleased that you and your family had such a positive experience during your stay with us. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawkes Bay
Level Contributor
194 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 3 August 2014

A great place to stay and central to everything. Our room was beautiful with a fantastic view. Small kitchenette (sink, fridge, microwave, plates, cups, wine glasses). We had a room with two queen beds and TV and another smaller room/office with sofa and TV. It was super clean and welcoming. The staff at reception were really helpful and always smiling. Our daughter realized a week later when we had left that she had left behind her tiny hard drive in the TV. She contacted them via email and got a response almost straight away to say they had it and would post it to her in New Zealand. I would definitely stay here again and recommend it to everyone.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 5 August 2014
Thank you Lou C for your gracious review and for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We were very pleased your had such a positive experience during your stay with us. We were pleased that we were able to send your daughters hard drive back to her; our lost and found policies are set so that we are able to send lost items that guests may leave behind. I think New Zealand is the farthest we've sent something though - what a great story!
Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 August 2014

WE stayed 2 nights with our 2 teen girls. One of ate some bad chocolate the night before and were all awoken by the sounds we wont talk about. We cleaned up and then told the desk the next morning about our issue and asked to have housekeeping help us. They immediately responded by upgrading us to another room!

Room Tip: You must hit Clive's the downstairs bar even if later. The bar tenders are Mixologist. The night...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Burr61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 5 August 2014
Thank you Burr61 for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We were delighted that we were able to assist you and your daughter for more of a comfortable stay during your daughters illness. We hope that the rest of your holiday was pleasant. Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 August 2014

We did a last minute trip to Victoria and needed a place to lay our heads for the night.
The hotel staff were very happy, friendly and extremely helpful. The location is ideal if you want to be in the centre of it all- close enough walk to the waterfront, shops and food.
We had a King size bed which was super comfie, the bathroom was too small for our liking as the door was right next to the toilet with barely any room to move around. The reason why I gave this a 3 star is that they have portable AC machines on the 3rd floor. The machine is NOSEY and not powerful enough to cool the room- especially given the temps were close to 28.
Would much rather pay the few bucks more and stay at the Marriott which is right around the corner.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank caribbeanchickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 5 August 2014
Thank you caribbeanchickie for your review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria.
We have taken the liberty of sharing your gracious comments about our employee team - they were thrilled by your recognition!
We do make every effort to meet and ideally exceed our guests’ expectations, and were disappointed to learn you were unhappy with you room. Our traditional rooms have just been renovated and some of the bathrooms are cozier than others. We do have spacious one bedroom suites and the bathrooms have more space as well. Please feel free to contact our in house reservations for more details on our one bedroom suites for your next stay.
Thank you again for your feedback and we look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 July 2014

The rooms and common areas have been nicely renovated and the hotel feels much newer and fresher on the outside than it might look on the outside. We arrived by ferry and had no problem walking to the hotel from the waterfront- it's located just behind the Empress and is convenient to everything downtown. The Chateau Victoria provided a great base for us to explore the city from.

Stayed July 2014, travelled with family
Helpful?
1 Thank relytj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 1 August 2014
Thank you relytj for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We were pleased that you had a positive stay with us. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Townsend, Washington
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 27 July 2014

We were a group of seven and had two one-bedroom suites (15th floor). The hotel was clean, well maintained and had an air of elegance. We felt safe - security came by pretty late in the evening and knocked to let us know our door was not latched. None of us had ever had this happen at any other hotels at which we've stayed. All the staff was friendly, fun and professional. The hotel can get a bit of road noise with the windows open, but it is a block off Douglas which makes it much less noisy than others hotels I've stayed. We had no noise from neighboring rooms above or next door. Very convenient to the Inner Harbor. The Clives Classic Lounge was comfortable and staffed with savvy people that delivered great drinks and service.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank PTRoadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 1 August 2014
Thank you flaymingyon for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We were pleased that you had a positive experience during your stay with us. We have taken the liberty of sharing your gracious comments regarding the savvy Clive's Classic Lounge team - they were thrilled by your recognition!
Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Chateau Victoria Hotel And Suites Vancouver Island

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