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“Perfect for us!”

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Chateau Victoria Hotel and Suites
Ranked #17 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Lawrence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect for us!”
Reviewed 27 August 2014

Great location, clean rooms with comfortable beds, free Wi-Fi and most especially exceptional staff. They went out of their way to answer questions, give directions, make inquiring calls, give us rides, etc. We had a room with 2 queen beds, which was perfect for us- we were up early and out until after dinner. If planning to spend more time in the room I would request a suite or something larger. I would stay here again (and I hope to) and highly recommend Chateau Victoria.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 29 August 2014
Thank you Martha M for your kind review and choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
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English first
Vancouver, BC
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 August 2014

The Chateau Victoria was nothing fancy, but was clean and in a good central location. I booked the hotel through Hotwire, so was clearly given the most basic room available; low floor, no view, not a suite. Even so, the room was very clean, the beds comfortable, and the bathroom was cramped but refurbished. The cocktail bar and the restaurant are a notch above what one would expect in this basic hotel. The 12 dollar breakfasts were cooked to order with quality ingredients including home made preserves and freshly made mini muffins in the rooftop restaurant. The hotel is an easy (hilly) walk to the BC museum, the harbour and shopping. Amenities were basic. Though we didn't use it, there is a covered pool available which I imagine would come in handy for a rainy day in Victoria with the kids.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank slimyagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 28 August 2014
Thank you slimyagent for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We are pleased that you had a positive experience with us during your stay; you have certainly pointed out the key features of our location, customer service and amenities, thank you! Please feel free to call our in-house reservations for your next stay so that you are able to reserve a suite that are located higher and offer more space for you and your family.
Thank you again for your feedback and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
188 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 August 2014

Lovely place, handy to all Victoria Town Centre with just a walk to the end of the block to see the start of all the Victoria shopping and sight seeing. Rooms were very tidy and clean, internet issues however had I.T. personnel try to rectify whilst unsuccessful all efforts were made. Arrived early and staff accommodated and advised when room was available. Would stay there again.

Room Tip: Try to stay on upper levels, was on the first floor nothing spectacular. Wasn't aware window wa...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 28 August 2014
Thank you Karen W for your review and choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
Please be assured that our Wi-Fi is once again running at full capacity. Our internet service provider was experiencing unforeseen technical difficulties which did impact our speed and connectivity. We do apologize for the inconvenience; we know how imperative it is to have the Wi-Fi in good working order.
We are pleased that the remainder of your stay was a positive experience. Thank you again for your feedback and we look forward to welcoming you back to Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviewed 27 August 2014

Walking distance to almost all the attractions through down town Victoria.We stayed in an one-bedroom suit for 2 nights which was perfect for our family including 2 young kids.When my husband was watching TV in the living room, my little baby was sleeping quietly in the next door.The kitchen facilities are suitable enough to prepare a quick meal for 2-4 person.
Room was clean but not the tub.Staying in a higher level may have a harbor view and beautiful city view as well. Wifi was not stable and almost no signal next whole day though it was free.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank CynthiaLV4A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 28 August 2014
Thank you CynthiaLV4A for your review and choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
We are pleased that you and your family enjoyed the one bedroom suite; they are spacious and provide the comforts of home!
Please be assured that our Wi-Fi is once again running at full capacity. Our internet service provider was experiencing unforeseen technical difficulties which did impact our speed and connectivity. We do apologize for the inconvenience; we know how imperative it is to have the Wi-Fi in good working order.
Thank you again for your feedback and we look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 August 2014

I am not sure what i was expecting when i made the reservations but i think I had something different in mind than what was received.

Don't get me wrong it is i good clean hotel it seems to need a little work in some places. The room was large with a full kitchen.

It is an easy walk to almost everything in Victoria and that is a plus!

When we checked in no one offered to take our bags or to park the car. And for the rate you pay for the rooms one would think that that type of service would be offered.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank kenmeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 28 August 2014
Thank you kenmeans for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.
The common goal of our employee team is to meet and ideally exceed our guests’ expectations. We are constantly striving to enhance our service levels and by sharing your experience with us, you have contributed to our progress.
Thank you again for your feedback and we look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sammamish, Washington
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 August 2014

They Staff was excellent. They were extremely helpful . It was Maintained. We enjoyed our stay there. It was walking distance to all the shops and restaurants. It has amazing views from the restaurant upstairs. It was a good price for the amenities and proximity to the inner Harbor.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 26 August 2014
Thank you Helen J for your kind review. You have certainly pointed out the key features of our location, customer service and amenities, thank you!

We are so pleased that you had a positive experience during your stay with us. Thank you for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.

Thank you again for your positive notes and we look forward to welcoming you back to Victoria!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manalapan, New Jersey
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2014

Very well located hotel at walking distance from the harbor and transportation centers. When in Victoria, the main attraction are the Buschart gardens which are splendid. Also, facing the port, it is fashionable to have tea at the Fremont Hotel - very Bristish.

Room Tip: We had a room on the 7th floor looking over the hotel entrance roof where beehives producing the hot...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Colette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 26 August 2014
Thank you Colette M for you kind review and choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated.

We were pleased that you had a positive experience with us during your stop over in Victoria. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Chateau Victoria Hotel And Suites Vancouver Island

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