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“Exemplary Customer Service; LGBT friendly”

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Coast Victoria Hotel & Marina by APA
Ranked #10 of 49 Hotels in Victoria
Certificate of Excellence
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Exemplary Customer Service; LGBT friendly”
Reviewed 13 January 2014

The friendly staff here bends over backwards to make sure that your stay is the absolute best that it can be. Not only did they help my partner and I plan out dinners and activities, they also drove us to the places we wanted to go downtown so we didn't have to walk there (10-15 min walk) in the rain.

The ladies at the front desk knew that it was our 10-year anniversary. When we came back to our room there was a plate of chocolate covered strawberries waiting for us on the table!

The rooms are comfortable, and offer nice views of the Harbor.

The Hotel is located in a quiet residential area that is a short, flat walk to downtown.

Coast Victoria Harbourside is a great value. I will be staying here again in the future.

Room Tip: Try to get a room on the water side so you can watch the sea planes and boats come in.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 14 January 2014
Dear Nick,

Thank you for your recent visit and for taking the time to share your experience. Always nice to have one of our guests post their first TripAdvisor review about how much they enjoyed their stay!

I note you and your partner were able to take full advantage of our complimentary shuttle. Available on demand everyday from 7:30am - 11:00pm, it's always a popular amenity whether it's a drop off to a business meeting or a pick up from a tourist attraction, a local restaurant, the Coho ferry, Victoria Clipper, Harbour Air, bus depot...

We look forward to being of service on your next visit to Victoria.

Regards,

Cedric Nagy
Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (435)
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English first
North Vancouver
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2014

A short walk or run to James Bay on the one side and the inner harbour on the other. I have stayed here many times and find it comfortable each time with generally consistently good service. About a 20 minute walk on the seawall to the Empress, or there is a free shuttle within the city centre area. The rooms are clean and have everything you need. The pool is nice, with an indoor/outdoor swim area and decent hot tub. However, the fitness room leaves much to be desired. There is one universal weight machine, which generally has a broken component and isn't that great anyway. The free weights are limited and there are only a very few cardio machines. The restaurant is decent and has a great view.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silvabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 12 January 2014
Dear Silvabay,

Thank you very much for your kind comments and your continued loyalty. Agree wholeheartedly with your assessment of our location - walking distance to downtown, without being right in the midst of the hustle and bustle. Sorry to hear that the fitness room isn't meeting your needs. I will ensure that our maintenance team has a look at the universal weight machine and have made a note of your comments regarding the provided equipment for our next review of the facility.

We look forward to being of service on your next visit to Victoria.

Regards,

Cedric Nagy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellingham, Washington
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 January 2014

We stayed at this property between Christmas and New Year's eve. Room was comfortable, WiFi network was fast and TV excellent. Pool was also good. Front desk staff were quite accommodating and friendly even when busy.
We shall return.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 9 January 2014
Dear Robert H,

Thank you very much for your recent stay and for taking the time to share your experience. We have recently updated our television signal to provide nearly one hundred full high definition channels in every guest room. Although many hotels feature high definition televisions, often they still rely on older signals in their building and therefore only standard definition channels are available. Although you found the WiFi network to be fast, you'll be pleased to hear that we are soon increasing our connection speed significantly in order to ensure that we are ready for future developments in technology.

Also noted your comments regarding the Front Desk team - they will be happy to hear of your compliments.

We look forward to being of service in the future.

Regards,

Cedric Nagy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Westminster, Canada
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2014

We stayed two nights that we had booked on a special promotion through the hotel central booking Black Friday special. We arrived early and were given an upgraded room to accomodate an early check in. We thoroughly enjoyed our stay and found the hotel very well located to see downtown Victoria attractions as well as beautiful walks along Dallas rd. We used the on demand complimentary shuttle several times and received excellent service. On our final day we were given a late checkout which was helpful as well. Thanks for the excellent service!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 9 January 2014
Dear Family M,

Thank you for selecting the Coast Victoria Harbourside for your recent visit to the Island, and for taking the time to share your experience on TripAdvisor. As a smaller property, we are happy to take the time to accommodate our guest requests to the best of our ability. Although an early check-in or late check-out may not always be possible on a busy day, we will certainly do our best to accommodate these and other special requests provided they do not impact the stay of another guest.

We look forward to seeing you on your next visit to Victoria.

Regards,

Cedric Nagy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 January 2014

Second time at this hotel (courtesy of our son and daughter-in-law), with the most recent stay Dec.24-26, 2013. Our room overlooking the Inner Harbour fantastic (#1010). Spa like bathroom with jetted tub, towelling robes, body wash, shampoo etc. etc. When we arrived back in our room on Christmas Eve night, found a goody bag containing individually wrapped chocolates, a couple of mandarin oranges, bottled water and a miniature bottle of Baileys, classy!!

Food in dining room excellent rating. Try their special Clam Chowder. Breakfast tastefully prepared.

Staff cheerful and friendly and not afraid to smile.

Nice walking distance into the downtown area, helps to walk off the hearty breakfast.

Try it, you'll like it.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iwanttoknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 9 January 2014
Dear Iwanttoknow,

What a great Christmas gift from your son and daughter-in-law! Very fortunate to have found availability in one of only three Premium Harbour View rooms. These rooms, on the top floor of the property and overlooking the harbour, all have a number of special touches including larger balconies and impressive views. They are so popular, that they are already booked up for the rest of January.

Happy to hear that you enjoyed the Blue Crab, the service you received and Santa's gift delivered on Christmas eve.

We look forward to being of service on your next visit to Victoria.

Regards,

Cedric Nagy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 December 2013

This is a stellar hotel in a city full of Stellar Hotels. I have stayed here a few times and they NEVER fail to wow! We arrived around 10pm Thursday and the young woman at Check in whose name I wish I could recall was excellent, truly an asset to this property. Emilio the Concierge had a plethora of suggestions for restaurants and was even able to shuttle us over. Emilio and also the young female concierge who was on Friday morning were both very helpful with local suggestions.

I would stay here again in a Heart Beat

My only concern was that there in house restaurant "The Blue Crab" does not have a full menu listed in the in room brochure. I had been trying to select a nice place to go but could not see anything that interested me in the TV menu listing so dined elsewhere only to find out the TV menu is a limited selection of options available

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CadAlec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 9 January 2014
Dear CadAlec,

Thank you for taking the time to share your recent experience at the Coast Victoria Harbourside. Victoria is fortunate to have a number of excellent and reasonably priced hotels, however many guests such as yourself find one of the main differences at the Coast to be our front line staff. Since our property is smaller than many of our peers, we can always find the time to provide a more personalized experience to our guests.

I was sorry to hear that the menu system was not functioning the way it should. I will ensure this is corrected, as we do endeavour to showcase our entire offering in this fashion. Our menus change frequently; throughout the year we tend to have at least six different menus such as Crab Fest, Harvest, daily chalkboard creations ... Imagine all the paper that would be used if we updated the guidebook each time the menu changed! For those who do prefer a paper copy, we always have some on hand that we can deliver to your room.

I noticed you are local to Victoria. Be sure to ask about our Island Resident Rate on your next stay - we've just recently launched this initiative and all that you need in order to qualify is a driver's license or identification card with an address anywhere on Vancouver Island or the Gulf Islands.

We look forward to your next visit.

Regards,

Cedric Nagy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver canada
Level 5 Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 December 2013 via mobile

I travel on business and this is my "go to" hotel. I am a Coast rewards member and I am always treated well! Staff is very friendly and helpful every visit. My request for a particular room is always met. This is type of hotel I love there is a sense of loyalty here based on my stay over the the last 12 years. Rooms are quiet and the beds provide an excellent nights sleep! I will continue to stay here as well as other Coast properties they really make an effort to make my stay as enjoyable as possible, keep up the great work!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank excelden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoastHarbourside, Front Office Manager at Coast Victoria Hotel & Marina by APA, responded to this review, 9 January 2014
Dear Excelden,

Thank you very much for taking the time to once again share your experience at the Coast Victoria Harbourside. One of the many benefits that a number of our repeat guests love is the ability to collect Coast Rewards, Aeroplan, Alaska Airlines or More Rewards points and receive recognition of their loyalty throughout Coast Hotels. In fact, we are so excited about our Coast Rewards program that we are currently offering 3 times the points on all stays through March 31st! Look for a special opportunity to redeem your points in April for a very special package which will include accommodation, an upgrade, parking and choice of an activity such as dinner at the Blue Crab, a round of golf, or a carriage ride. Our Front Desk team makes a point to record the preferences of our Coast Rewards members in order to provide the best possible level of service on each visit.

We look forward to seeing you again soon!

Regards,

Cedric Nagy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coast Victoria Hotel & Marina by APA

Property: Coast Victoria Hotel & Marina by APA
Address: 146 Kingston St, Victoria, British Columbia V8V 1V4, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Victoria
#14 Family Hotel in Victoria
#14 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Coast Victoria Hotel & Marina by APA 3.5*
Number of rooms: 132
Official Description (provided by the hotel):
Victoria has a whole lot to offer. Nestled between Fisherman’s Wharf and the beautiful inner harbour, our new Urban Style Hotel concept at Coast Victoria Hotel & Marina by APA is yours to enjoy. Our Victoria hotel features a spectacular oceanfront location, providing one of the most captivating views in the area – Letting guests soak in the natural beauty and historic splendor of Victoria, right from their hotel accommodations. Our business hotel is situated on Victoria’s lively outer harbour, featuring a full-service 52-slip marina, award winning restaurant and gorgeous event spaces. All hotel guests are welcome to take advantage of our complimentary shuttle service within the downtown core. Many of our well-appointed guest rooms & suites feature breathtaking harbour views. Our rooms come with complimentary wireless Internet and a range of modern amenities. Electric Bidet Seats (TOTO® Washlet), 55” flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality, are standard throughout all. Most offer Juliet or patio-style balconies. These high quality amenities are signature features of APA Hotels in Japan and unique to APA’s Urban Style Hotel concept. You’ll also have access to our fitness center, with whirlpool, sauna and Victoria’s only indoor/outdoor pool overlooking the harbor - not to mention our signature award-winning restaurant, Blue Crab Seafood House, which has been recognized by Frommer’s as the “Best seafood spot in Victoria.” ... more   less 
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Also Known As:
Coast Victoria Harbourside Hotel And Marina
Coast Hotel Victoria
Coast Harbourside
Coast Victoria Hotel & Marina By APA Vancouver Island

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