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“Perfect!”
5 of 5 bubbles Review of Hotel Rialto

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Hotel Rialto
Ranked #5 of 52 Hotels in Victoria
Certificate of Excellence
Christiansted, St. Croix
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect!”
Reviewed 29 June 2014

I had stayed in Victoria more than ten years ago and this visit was just a layover for the Coho ferry. The hotel was lovely, staff was helpful, room nicely decorated and a great bed. Easy to walk to the waterfront. But the complimentary cheese platter was great because it brought us down to the exquisite restaurant! After that we had two tapas to die for (will extrapolate on the restaurant review) and the service was perfect. I would return in a minute when visiting Victoria. Not to mention that the rates were very reasonable.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 2 July 2014
Hi David,

I bet Victoria has changed quite a bit in the last ten years, we've seen a lot of development (our hotel being a part of it).

Very happy to hear you enjoyed your stay and had an opportunity to dine in our restaurant as well.
Thanks for sharing your experience.

Come back soon.

Rob
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1,377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (376)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Victoria, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 June 2014

I was recently at the Hotel Rialto for a friends wedding reception and I just wanted to point out that everyone was so impressed with the service we had in Venetos! Our server was Ben and he was FANTASTIC! Very friendly, personable and always on top of his game. Thank you Ben! Also, props to Josh, the bartender for making us all such delicious cocktails! We will definitely be back!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Melissa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 2 July 2014
Hi Melissa,
Since you had a chance to get to know a Ben, you know he blushed when we showed him your review (he's a humble guy) It definitely made his day.

Thank you for the review and mentioning some of our team that made it special for you. They are without a doubt our best asset. (not just words, we are a small property with a very close staff)

See you again soon.
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calgary,canada
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 June 2014

If your looking for a good central downtown location where you can walk to all attractions,this is a good choice,very nice decor,great bar,as well as a informal dining room is basically the only amenities here other than a business center,the rooms are comfortable and clean staff was accommodating and friendly

Room Tip: anything facing the downtown main street is noisy because of traffic,also be wary of the homeless th...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jack123156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 3 July 2014
Hi Jack,

Thank you for staying with us and giving some feedback on your stay. Happy to hear you were pleased with the location and also enjoyed our restaurants and overall decor.

I hope at check-in, that you were made aware of several amenities that you did not mention such as the complimentary use of the business centre, the free wireless internet, the offsite gym passes, discounts in our specialty liquor shoppe and of course, our complementary welcome cheese platter and continental style breakfast. Our front desk are trained to ensure these are not overlooked, so I hope you were informed. We really pride ourselves on being a small boutique property with high level amenities for an amazing price.

I hope we have an opportunity to welcome you back soon.

Rob
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Brisbane, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 June 2014

This was a comfortable hotel in a handy location to shops, sightseeing and restaurants, but what impressed us most was the care and concern of the reception staff when my husband was sick and they helped us organize for him to see a doctor. Nothing we requested was too much trouble - greatly appreciated.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Libby_J28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 3 July 2014
Hi Libby,

Thank you for sharing your experience with us here and other travellers. We often don't get an opportunity to hear how our staff exceed guest expectations other than when we read it on a comment card or see it in a review. So thank you for bringing it to our attention.

Thank you for making us a part of your Canadian vacation.

Sincerely,

Rob
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Horsham, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 June 2014

Just one night in this well placed and nice hotel. Lovely touches, free cheese plate and breakfast. Helpful staff, the room was a little small, but we did request a quiet room, and that was provided. Central to the restaurants and Victoria, would definitely stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flyboyprowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 3 July 2014
Hi there,

In looking at your Victoria reviews, it appears you were able to check out some of the wonderful sites and restaurants that make our city great. Thank you for taking the time to spread the word of our little hotel, as a small property, it means a great deal to us.

Return soon,

Rob
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Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

Our 3rd stay and we will go back next year. A great stay on all accounts. Quite, clean, good rooms with large bathroom, good place for all 3 meals but very close to many places to eat, drink, and shop. Rent bikes at any of several rental places, tour all day and the hotel will store your bike for you. Like I said, we will return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Astankemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 25 June 2014
Hi there,

Thank you for letting others know about our hotel and pointing out what a great city Victoria is to ride a bike in. Endless wonderful bike friendly destinations and summer weather that begs for the outdoors.

Hope to see you again soon,

Rob
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Vancouver, Canada
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014

This hotel is located in the city centre, so everything is within walkable distance. The room is not huge, but very comfortable and super clean. Complimentary coffee was available in the room. Of course free wifi as well. The interior is urbane, modern and chic style. I liked it very much.

The receptionist was friendly and helpful. Since I stayed at this hotel on the Christmas Day, most of the restaurants and attractions were closed. He gave me a lot of information about what was available. I also got 3 dollar discount coupon for breakfast at the cafe attached to the hotel. The cafe has same interior style as the hotel. Their French toast was great!!

It's the second time for me to stay at Hotel Rialto and I am quite sure that the third time would come very soon!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thin8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 25 June 2014
Hi there,

If you haven't stayed since December, you are definitely due for a visit. Summer has sprung and Victoria is vibrant with festivals, food and fun.

Thank you for sharing our property with other travellers, we really appreciate it.

Sincerely,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rialto

Property: Hotel Rialto
Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#6 Romantic Hotel in Victoria
#7 Family Hotel in Victoria
#10 Business Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more   less 
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Also Known As:
Hotel Rialto Victoria, Vancouver Island

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