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“What a lovely surprise!”
Review of Hotel Rialto

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Hotel Rialto
Ranked #6 of 49 Hotels in Victoria
Certificate of Excellence
Port Alberni, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“What a lovely surprise!”
Reviewed 19 August 2014

One never knows what to expect from a boutique hotel; they can be lovely or just really old. The Hotel Rialto definitely fell into the lovely category but then jumped several notches with the service. Little touches like the complementary cheese plate delivered to our room (it had nuts so those with allergies would want to mention that), noticing that we had purchased a bottle of wine and setting that up in our room for us as well, and the complementary continental breakfast that wasn't the same old stale muffin and old coffee but giant croissants, a cappuccino and a latte just kept making the experience more memorable. Every hotel associate greeted us with the most sincere smile and was obviously there to be of any assistance we might possibly need. Next time, I would make reservations for dinner at Veneto as the menu looked really interesting. I am recommending this hotel to all my friends- and now to you :o) One note: parking is a couple of blocks away so drop your bags at the front desk when you check in.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Aug2014LandD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (388)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 August 2014

Some places you stay you are treated as a paying customer: at Hotel Rialto we were treated as guests of a fine establishment.

Although we were not able to have an early check in, our wait was worth the time as in honour of my husband's birthday we were treated to a complimentry upgrade, and this gesture set the scene for our stay.

The reception staff all went out of their way to provide friendly and efficient service each time we asked, and nothing appeared to be a chore for them.

Our suite was very comfortable and we only wished that the weather was cooler to enable us to try out the underfloor heating.The separate living room made just that bit more room to relax, and enjoy the facilities. Previous reviews had alterted us to the fact that the location may be noisy, and when we saw the earplugs we laughed. We did not use them, as there was no need. We found the location to be normal for a central city location, but nothing one would loose sleep over. The loudest noise was the tick tick timing of the pedestrain crossing on the corner.

All the amenties were high class and we found the same quality at breakfast next morning, and appreciated the availabilty of the vouchers to use for our meal.

Our only regret was that the amount of time we were able to enjoy the facilities was too short. We will definately be returning to Victoria, and without hesitiation, will return to Hotel Rialto.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank LaraH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 21 August 2014
Hello Lara,

What a nice way to sum up what we are trying to accomplish here, "treat you as a guest, not a customer" I like that.

Thank you for taking the time to give us some feedback on your stay, we always appreciate hearing from our guests.

Look forward to your return to stay with us again.

Sincerely,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg Manitoba Canada
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 August 2014

We spent our final night on Vancouver Island here. The hotel is beautifully restored. The rooms are surprisingly roomy and well furnished. The bathrooms are fabulous and everything ahs a clean, fresh look. The staff are very nice. A hotel this nice in downtown Victoria at this price is an incredible bargain.

Room Tip: Apparently rooms facing the street can be noisy. We stayed in an inward-facing room and it was quiet...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank fishr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 21 August 2014
Hi there,

Our goal is to provide the best guest experience for the lowest price possible. Thank you for pointing out something we have worked hard to achieve.

I'm glad you enjoyed your stay with us.

Sincerely,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2014

We found the Hotel Rialto through a Trivago search and then read the reviews on TA. I lived in Victoria for five years and worked downtown so I was aware of its location in reference to the activities that we were going to be doing. I thought it would be a great location as my husband does street photography and it was close to Chinatown, Government Street and Bastion Square for him to wander about and get some great pics. We were able to get a queen room with a cot for our daughter. The front desk staff were helpful and kind. We were given vouchers for a cheese plate and the breakfast deal that others have mentioned but never used them as we had other dining plans.
We were able to book a parking spot with the hotel lot which is just a few blocks over for $15/ night with in and out privileges. They give you a remote to use, there is no attendant. When we first parked our car, the pedestrian door had been left open but it was always closed after that when we needed the car (there is a code to access the door).
We were on the first floor looking out onto Pandora and City Hall. It was noisy at times but nothing that kept us awake at night. There are ear plugs supplied in the room if you needed them. My daughter and I ended up being in the room by ourselves while my husband was out taking sunset pictures and we wrapped ourselves up in the robes and cozied up in bed to watch TV. The cot was already made up and in the room when we arrived. We ended up taking the mattress off the frame of the cot because it was so big and made the room squishy and just put the mattress on the floor and left the cot folded up against the window. The room had a microwave and a mini fridge which was perfect for our water bottles, drinks and leftovers. There was also a coffee maker with regular and decaf coffee. I didn't notice tea. This is the first hotel that I have stayed in where the bathroom is not the first thing in the room! The bathroom just had a small shower, no tub which might be a deterrent for some; I am not sure if there are rooms with tubs or not. The bathroom was very spacious and bright.
Our only concern was with the automatic locks on the doors- they didn't always lock. You had to put your card back in the door and wait for the click.
The hotel has a green initiative and has recycling in the rooms and a hanger for your door so that the staff knows that it doesn't have to replace your stuff everyday.
I would definitely stay here again as the rooms were bright, wifi worked great, there was food available all around (John's Place!) and it was a 10-15 minute walk down Douglas to the museum and Inner Harbour.

Room Tip: Phone and book a parking spot right away as the lot is small.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank temby77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 21 August 2014
Hello and thank you for the great review, always enjoy reading the comments from guests who have stayed with us and take the time to really give some insight into their experience.

I hope your husband got some great shots, Victoria's downtown is so vibrant and the incredible photo ops are endless.

Just to clear up a few things you were uncertain about:
• we do in fact have tubs, approx. 40% of our inventory offers both tub and shower, be sure to request that the next stay if you would prefer having both.
• Tea is included in the complimentary in-room coffee/tea ...it is in a bit of a unique package so you may not have noticed it immediately.

Hope to see you again soon.

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014

This is an excellent hotel and choice while in Victoria. Great comfort, bed, clean very pleasant staff, great bar and breakfast. The location is worth the extra money. Only negative is the very slow wifi. If you are needing a decent connection you will be very disappointed. Yes, I'd stay there again.

Room Tip: higher up is better, less street noise. Gulls can be loud...part of being by the water.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CosmoTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob C, Director of Sales at Hotel Rialto, responded to this review, 21 August 2014
Hi Cosmo,

Thank you for your review, I'm happy to see that overall you were very pleased with your choice to stay with us.

I was curious to learn about your concerns with our wifi as so many of our reviewers reference the high quality of the signal (we upgraded our system substantially about 2 years ago and over did it to ensure high band width). I really don't have an explanation for your experiencing slow signal. (of course I use it daily and never have an issue with speed)

I'm hoping it was just an anomaly and on your next stay with us it will not be a concern.

Sincerely,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 August 2014 via mobile

Location on junction of two busy roads but hotel ear plugs sorted this and the king size room was good. Very good complimentary cheese board and free parking courtesy of BC Ferries who booked the hotel. Excellent tapas bar in house and very good breakfasts. Not far to walk down to the harbour and very close to ChinaTown.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank CarolynPRobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaftesbury, United Kingdom
Level Contributor
162 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 August 2014

This hotel was everything that we expected from a central city hotel. Close to all amenities. Room was large and clean and airy. No noise problems. Breakfast was extra from the restaurant although we were given 2 x $3 vouchers for coffee and a pastry if we wanted. We opted for hot breakfast so got the same value reduction. Breakfast was good. All in all a good place to stay.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lesleyhyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rialto

Property: Hotel Rialto
Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#6 Romantic Hotel in Victoria
#7 Family Hotel in Victoria
#10 Business Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more   less 
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Also Known As:
Hotel Rialto Victoria, Vancouver Island

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