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“Great place”

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Harbour Towers Hotel & Suites
Ranked #22 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Vancouver, Canada
Level 5 Contributor
95 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great place”
Reviewed 31 July 2014

We upgraded our stay to the penthouse and it was worth every penny. Great view of the inner harbour and spacious room for the kids and dog. Beds were extremely comfortable. I slept through the nights with no problems and I usually have a hard time sleeping in foreign places.

No air conditioning which was weird but they do provide fans upon request. Didn't have any problems with temperature, we opened the windows to let in the fresh breezes. Enjoyed our cup of coffee as we watch the sea planes land and take off from our amazing balcony view.

Only complaints? The bathrooms could use a bit of work. We had plumbing problems but were dealt with promptly and efficiently. The balconies need to be clean on a regular basis, I'm not a keen fan of stepping on bird poo each time we want to use the balcony. Dishes in the kitchen need to be clean better, I had to scrub all our plates before use, not to mention cleaning the microwave a bit which was gross. Parking is tight, tight, tight! Oh yes, not too crazy about waking up at 5am to the sound of screeching seagulls either.

Fast and quick wifi though beware if you are using a laptop, they tack on plenty of pop up adware so be careful when you log on. It was ok when I use my iPad (apart from the painful logging On and off every so often) but my husband had to stop using his laptop because of hotel ads popping on each time. Had to remove the adware using his cellphone eventually.

Our housekeeper was super friendly and professional. She provided us with ample supply of clean bottled water each morning. Fresh towels everyday which was a bonus.

Breakfast was included with the meal. Super busy. Variety was good although I was tired of breakfast by day four. (We stayed three nights). Good selection of baked goods though I wish the croissants were not so stale. Waffles were a nice touch though you had to make your own. Enjoyed the eggs and love the smoothies in shot glasses. Not a fan of greasy bacon and sausages but they do offer those. Good coffee.

I had a bad experience the last time I was here and had vowed never to come back. My husband convinced me that it was worth it and am so glad we came back.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank canadian_visit0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
We are very glad your husband convinced you to come back as well. Our Penthouse suites are indeed special and lovely for families.
Our Housekeeping team will be advised of your comments regarding better cleaning in the kitchenette, and never hesitate to call to the desk and ask for an additional cleaning of the balconies, because although they are cleaned regularly, it is not unusual for a seagull to make a "deposit" just 20 to 60 minutes later!
hoping to welcome you back again,
Sincerely,
Kay Koot, general manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Manson, Washington
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 July 2014

Very nice hotel, front desk people were awesome, bartender was awesome! Our whole stay there was very pleasant and they bent over backwards for us. Very close to the Victoria Clipper about a block and a half. Breakfast buffet was provided for our room and was excellent.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank bbtraveler0412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Loving your 5-star review and the additional comments about our awesome front desk and Vic's Lounge staff, along with the full hot breakfast buffet included with our suite reservations. The Clipper experience is a fabulous one, as I've done it several times myself!
thanks,
Kay Koot, general manager
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York
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 July 2014

Situated on a quiet street, yet only minutes from the Inner harbour. Very efficient reception staff, beautiful hallway (the first thing you experience!). We had a One Bedroom suite with Ocean view. Well equipped kitchenette too, although bathroom very small. Comfy beds, although the sofabed wasn't very comfy. We had breakfast here - quite good food, but we found the restaurant staff unhelpful and a little 'off hand', leaving people standing awaiting a table (when there were tables available)for longer than necessary. A very good place to stay though, if the breakfast experience is improved.

Room Tip: Harbour view rooms are probably nicer, but Ocean view rooms are probably the quietest.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Lay_dee_jayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Thank you for your 4 stars. I love our One-Bedroom Suites, and as you indicated that the hotel is on a quiet street it really does not make much of a difference whether you choose the view of the Inner Harbour or the Olympic Mountains / Strait of Juan de Fuca - both are fabulous.
Our culinary team will be happy to read that you enjoyed the food served on our Breakfast Buffet (included when any suite is reserved), however I do apologize for the less than satisfactory service experience you describe, as usually our morning Servers are quite efficient with clearing and re-setting the tables before seating the next grouping of guests. I do hope you'll try it again, with a better experience.
Sincerely,
Kay Koot, general manager
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Toronto, Canada
Level 6 Contributor
1,303 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
Reviewed 29 July 2014

Very close to harbour. Walking distance.
The hotel is a little old and maybe needs some TLC but the rooms are spacious and clean.
The staff responds when you call them.
I would stay here again. Good deal.

  • Stayed August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank wasntme58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Appreciating the 4-stars for your review, and your appreciation of the good deal/value which our staff and service aspire towards. Reading that you would stay again says it all.
thanks,
Kay Koot, general manager
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Yukon, Oklahoma
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014

My husband and I booked this hotel due to the location in July 2014. It was a very short walk from the ferry we took from Seattle. It is not on the water. It was also a convenient walk to restaurants along the inner harbor, museums, and the attractions of Victoria. The staff was very friendly and helpful. The physical appearance of the hotel was outdated but our room was clean. We had large windows to let cool air in at night but no air conditioning. Breakfast in the hotel was not served until 7:00 A.M. We had an early excursion and found that a little inconvenient. In conclusion, Harbour Towers has the location feature with a reasonable price. If you want a stylish, updated room, there are many others in the same area that add to the charm of Victoria.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank larren c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Thank you very much for the 4 and 5 stars that you assigned to the important elements like sleep quality, cleanliness and service ... all within our control.
hope to see you back,
sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Alberni, Canada
2 reviews
Reviewed 27 July 2014

Very nice but aged Hotel, rooms are OK ,service was excellent, Vic's food was good and service was excellent, the breakfast that was provided was very good value and well prepared.The biggest complaint that I have is that there is no Air conditioning in the rooms and the windows are old single pane type so noise transfer is noticable.

Room Tip: the higher the better and ask for Harbour view
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank wayne j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 28 July 2014
Appreciating all the positive comments you made about aspects we have within our control, such as the service, food and value - all being very nice.
thank you,
Sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014 via mobile

We upgraded to the pent house suite to make our honeymoon a little more fun! Definitely worth the price. We enjoyed the sights over the harbor every morning.
Best hotel breakfast buffet we've had in all our travels.
A short walk from everything we wanted to do! Prime location!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KWadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 22 July 2014
Thank you VERY much for choosing to celebrate your honeymoon with us, and I'm happy that you also discovered our Penthouse Suites!
Chef Setso and his culinary team will be very proud when learning that you have described our Hot Buffet Breakfast as the best you've experienced in your travels!
Return for your 1st Anniversary please,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbour Towers Hotel & Suites

Property: Harbour Towers Hotel & Suites
Address: 345 Quebec St, Victoria, British Columbia V8V 1W4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Victoria
#16 Family Hotel in Victoria
#18 Business Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbour Towers Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
At Harbour Towers Hotel & Suites we believe "It's the little things that make the difference". From our professional front desk personnel to our dedicated room attendants, our ultimate goal is to provide the impeccable service and extra little touches that will make your visit memorable. The Harbour Towers Hotel & Suites offers some of the most spacious and comfortably appointed accommodations in Victoria. Most of our rooms and suites have balconies and many display breathtaking views of the vibrant Inner Harbour or the majestic Olympic Mountains and the Strait of Juan de Fuca. Whether traveling for business or pleasure, you can rest assured that at Harbour Towers Hotel & Suites, your comfort is our primary concern. ... more   less 
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Also Known As:
Harbour Towers Hotel Victoria
Harbour Hotel Victoria
Harbour Towers Hotel & Suites Victoria, Vancouver Island

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