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“Location, location, and comfort”

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Harbour Towers Hotel & Suites
Ranked #22 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Surrey, BC, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Location, location, and comfort”
Reviewed 4 August 2014

This has become the hotel of choice for visits to Victoria. We have stayed here several times over the past year and have commented on some minor things and noticed the attention management paid to the comments in rectifying issues.

Perfect location a block off the main traffic route and only about a 10 minute stroll to the Inner Harbour, Legislative Buildings, museum and Empress Hotel.
Usually book a suite and this time enjoyed the harbour view.

We have enjoyed stays at other hotels in the area but keep drifting back to "the Towers"

Room Tip: You can always ask for a harbor view room although that puts you closer to those early morning squaw...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank KaneScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
How rewarding for my Team to read that the Harbour Towers has become your hotel of choice when visiting Victoria! Especially when you note that if something needs attention you see evidence of it being addressed. Thank you!
Looking forward to welcoming you back,
Sincerely, Kay Koot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014 via mobile

The hotel looks beautiful from the outside but the rooms are only ok looking. There is no ac which is horrible in the summer bc you can't just sit and relax in your room at any point in the day. There is ac in the lobby but thats it. We were in a suite with a queen and a king in separate rooms and for some reason they put a fan in every room but one bedroom (so it was the worst). So a lower floor is key your going to stay here although the view is nice higher up just really hot. Also arrived at 1 room wasn't ready so went to lunch came back at 2 and still had to wait. Only got into our room at 3. People r nice breakfast is ok but i wouldn't come here again especially not in the summer.

Stayed August 2014
Helpful?
Thank Bla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
I do hope that you will consider returning although not in the summer, as you state. Never hesitate to call to the front desk to ask for an additional fan, because even in the summer, unless there is a bit of a "heat wave", usually the ceiling fan and ability to open the balcony window/door provide sufficient air circulation - along with how much it cools down at night. I apologize for your discomfort.
sincerely,
Kay Koot, general manager
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Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 3 August 2014

We enjoyed our one night stay at the Harbour Towers Hotel & Suites last month. The room ( a king suite) was very large and clean. The staff was helpful and friendly. The location was excellent. We opted not to have a rental car during our time in Victoria and found most attractions to be in walking distance.

One note: this hotel, like many in town, does not have air conditioning. The temperatures are generally cool enough that it is not necessary. We were very comfortable with the windows open and ceiling fan running in our room. The temperature during our stay was about 70 during the day and in the 60's overnight.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kdfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Much appreciate the 5 stars you assigned to your review, especially considering your Top Contributor status! Our 1-Bedroom King Suites are most comfortable (I stayed in one for 2 months after moving to Victoria) and housekeeping will be pleased that you appreciated their cleaning efforts.
come back again,
Sincerely,
Kay Koot, general manager
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Seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014 via mobile

This is a well maintained hotel with the comforts you should have when on vacation. It's in walking distance to all the main areas in town such as tours, eating and shopping. It's right near the Parliament, great experience.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jer1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
We thank you for making note of elements within our control, as we do take pride in maintaining and cleaning our hotel. Wonderful to share your positive 5-star review with the Team,
Sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2014

We upgraded our stay to the penthouse and it was worth every penny. Great view of the inner harbour and spacious room for the kids and dog. Beds were extremely comfortable. I slept through the nights with no problems and I usually have a hard time sleeping in foreign places.

No air conditioning which was weird but they do provide fans upon request. Didn't have any problems with temperature, we opened the windows to let in the fresh breezes. Enjoyed our cup of coffee as we watch the sea planes land and take off from our amazing balcony view.

Only complaints? The bathrooms could use a bit of work. We had plumbing problems but were dealt with promptly and efficiently. The balconies need to be clean on a regular basis, I'm not a keen fan of stepping on bird poo each time we want to use the balcony. Dishes in the kitchen need to be clean better, I had to scrub all our plates before use, not to mention cleaning the microwave a bit which was gross. Parking is tight, tight, tight! Oh yes, not too crazy about waking up at 5am to the sound of screeching seagulls either.

Fast and quick wifi though beware if you are using a laptop, they tack on plenty of pop up adware so be careful when you log on. It was ok when I use my iPad (apart from the painful logging On and off every so often) but my husband had to stop using his laptop because of hotel ads popping on each time. Had to remove the adware using his cellphone eventually.

Our housekeeper was super friendly and professional. She provided us with ample supply of clean bottled water each morning. Fresh towels everyday which was a bonus.

Breakfast was included with the meal. Super busy. Variety was good although I was tired of breakfast by day four. (We stayed three nights). Good selection of baked goods though I wish the croissants were not so stale. Waffles were a nice touch though you had to make your own. Enjoyed the eggs and love the smoothies in shot glasses. Not a fan of greasy bacon and sausages but they do offer those. Good coffee.

I had a bad experience the last time I was here and had vowed never to come back. My husband convinced me that it was worth it and am so glad we came back.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank canadian_visit0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
We are very glad your husband convinced you to come back as well. Our Penthouse suites are indeed special and lovely for families.
Our Housekeeping team will be advised of your comments regarding better cleaning in the kitchenette, and never hesitate to call to the desk and ask for an additional cleaning of the balconies, because although they are cleaned regularly, it is not unusual for a seagull to make a "deposit" just 20 to 60 minutes later!
hoping to welcome you back again,
Sincerely,
Kay Koot, general manager
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Manson, Washington
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 July 2014

Very nice hotel, front desk people were awesome, bartender was awesome! Our whole stay there was very pleasant and they bent over backwards for us. Very close to the Victoria Clipper about a block and a half. Breakfast buffet was provided for our room and was excellent.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank bbtraveler0412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Loving your 5-star review and the additional comments about our awesome front desk and Vic's Lounge staff, along with the full hot breakfast buffet included with our suite reservations. The Clipper experience is a fabulous one, as I've done it several times myself!
thanks,
Kay Koot, general manager
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York
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 July 2014

Situated on a quiet street, yet only minutes from the Inner harbour. Very efficient reception staff, beautiful hallway (the first thing you experience!). We had a One Bedroom suite with Ocean view. Well equipped kitchenette too, although bathroom very small. Comfy beds, although the sofabed wasn't very comfy. We had breakfast here - quite good food, but we found the restaurant staff unhelpful and a little 'off hand', leaving people standing awaiting a table (when there were tables available)for longer than necessary. A very good place to stay though, if the breakfast experience is improved.

Room Tip: Harbour view rooms are probably nicer, but Ocean view rooms are probably the quietest.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Lay_dee_jayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 9 August 2014
Thank you for your 4 stars. I love our One-Bedroom Suites, and as you indicated that the hotel is on a quiet street it really does not make much of a difference whether you choose the view of the Inner Harbour or the Olympic Mountains / Strait of Juan de Fuca - both are fabulous.
Our culinary team will be happy to read that you enjoyed the food served on our Breakfast Buffet (included when any suite is reserved), however I do apologize for the less than satisfactory service experience you describe, as usually our morning Servers are quite efficient with clearing and re-setting the tables before seating the next grouping of guests. I do hope you'll try it again, with a better experience.
Sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbour Towers Hotel & Suites

Property: Harbour Towers Hotel & Suites
Address: 345 Quebec St, Victoria, British Columbia V8V 1W4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Victoria
#16 Family Hotel in Victoria
#18 Business Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbour Towers Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
At Harbour Towers Hotel & Suites we believe "It's the little things that make the difference". From our professional front desk personnel to our dedicated room attendants, our ultimate goal is to provide the impeccable service and extra little touches that will make your visit memorable. The Harbour Towers Hotel & Suites offers some of the most spacious and comfortably appointed accommodations in Victoria. Most of our rooms and suites have balconies and many display breathtaking views of the vibrant Inner Harbour or the majestic Olympic Mountains and the Strait of Juan de Fuca. Whether traveling for business or pleasure, you can rest assured that at Harbour Towers Hotel & Suites, your comfort is our primary concern. ... more   less 
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Also Known As:
Harbour Towers Hotel Victoria
Harbour Hotel Victoria
Harbour Towers Hotel & Suites Victoria, Vancouver Island

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