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“An Excellent Stay”

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Harbour Towers Hotel & Suites
Ranked #22 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
USA
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“An Excellent Stay”
Reviewed 27 August 2014

This lovely hotel was selected by our travel partner. I went in with no expectations and was pleasantly surprised, on all accounts. Although it is a block off the wharf, there are plenty of rooms with a view overlooking the water. The level of service (with the exception of the restaurant) is exceptional, yet warm. Our spacious suite would be appropriate for professionals, families, a couple, or a bunch of buddies. There is a laundry service or, for the budget minded, washing machines. Pool, jacuzzi, business center, street and garage parking are but some of the amenities. The memorable part, however, is the overall pleasantness, surely the product of excellent communication between staff and management--just my guess. Go there!

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank ronaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 27 August 2014
Dear Ronald,
On behalf of my team I thank you for your excellent review and the 5 stars you've assigned to represent the exceptional level of service. It's always nice to be pleasantly surprised!
I will take your assessment of this as a direct result of the excellent communication between my leadership team and their staff to heart, because this is indeed a key target for each Department Head. Sometimes the associates feel there are too many meetings, but you've just validated them.
I hope we can welcome you back again, next time you plan a visit to Victoria.
Sincerely,
Kay Koot, general manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (466)
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English first
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 August 2014

Great location, the hotel is old , but very clean! Very friendly staff! We stayed at two bedroom suite with amazing view over inner harbour. Very comfortable suite for the big family. It's in downtown Victoria ,great location! The breakfast buffet is excellent and it's include in price. And again what a beautiful view from two bedroom suite I will defiantly give 10 stars for that :-)

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank latytka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 27 August 2014
Many thanks Alena for your 4-star review.
I just love reading the reviews from our guests who have discovered how comfortable our 2-Bedroom Suites are, and very clean too. Also happy to see that you found the value in our Full Hot Breakfast Buffet, included with all Suite reservations.
My very friendly staff hope to welcome you back again.
Sincerely,
Kay Koot, general manager
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Edmonton, Canada
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2014 via mobile

Very nice spacious rooms. We have stayed in a basic room as well a a one bedroom and a two bedroom suite on 3 different stays. Have been happy with our stays. Beds were very comfortable!

A bit pricy but it is in downtown Victoria...
The breakfast buffet is excellent but not always included in the price.

AC would be nice when staying in the hotter time but being in the coast they probably do not have a lot of need for it (we happened to hit a hot day).

Front desk staff were helpful when we asked for guidance in eating and activities.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SGCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 24 August 2014
We are very glad that you found us! Thanks for the 5-stars and your comments, in particular noting the comfortable beds in ALL room types (not just Suites!).
Our pricing strategies are geared towards "value-based", considering our downtown competition.
Looking forward to welcoming you back,
Sincerely,
Kay Koot, general manager
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Champigny-sur-Marne, France
Level 6 Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 August 2014

Really good hotel, bed are confortable, the pool, hot tube and sauna are really good too.
Free parking, a really good point too since most of the parking are really expensive in the area.
The only bad point is the room we were in was a little noisy.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank stefouf1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 23 August 2014
I very much appreciate your 4-star review, coming from an International Top contributor. Sleep being the main reason for staying in a hotel I'm happy that you describe the beds as comfortable, and our pool, hot tub and sauna are great for family vacations.
Please note that the parking is free when staying 5+ nights.
Best regards,
Kay Koot, general manager
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Regina, Canada
Level 4 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2014

We stayed in one of the two-bdrm suites that cover the 12/13th floors. We had a fabulous view over the inner harbour. The staff were amazingly helpful. Clean and comfortable suite. The breakfast buffet was great with lots of choices.

Room Tip: the higher up the better the view!
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank JeanneMartinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 22 August 2014
How lovely to see your 5-star review Jeanne, with thanks.
You've highlighted one of our 2-Bedroom Penthouse Suites - where the view is indeed awesome from the balconies on both levels!
My team will be very proud to learn that you used adjectives like clean and amazingly helpful - all elements within our control.
Hoping to welcome you back.
Sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2014

Room was fairly small but was very clean. there was no air conditioning but overall it wasn't a problem. We slept with the sliding door open until about 4:30 in the morning when the seagulls starting making too much noise. Staff was very friendly and helpful. They gave us a map and marked multiple attractions and places to eat. I would stay here again.

Room Tip: best to get a front room - overlooking street
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 22 August 2014
Dear Don, thank you very much for taking the time to post your review and we appreciate the 4 stars and additional comments.
In particular I appreciate that coming from Texas you would be expecting guestroom air conditioning, and found that you were still comfortable without it, being able to open the balcony window/door and using the ceiling fan.
Our friendly and helpful staff hope we can welcome you back again,
Sincerely,
Kay Koot, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

The hotel is ideally located, it is within walking distance of the ferry, the parliament building and the many restaurants and shops surrounding the main harbor. Our room had a small balcony, was clean and comfortable. Based on our room rate, we thought it was a great value. It has a full service bar and the restaurant was very good for both dinner and breakfast. They did not have a bellman nor a van to assist you if you have a large amount of luggage. The front desk staff were efficient, informative and polite. We would stay at this hotel again.

Room Tip: We slept with our balcony door open which was a great idea until daybreak when seagulls began congre...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank MarcReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this review, 21 August 2014
Thank you very much Marc for your review.
I particularly appreciate your subject line and other comments, relating to "great value", as this validates our efforts to provide services, amenities and a product with "good value for money" as a target.
We do schedule a Bellman when occupancy is very high and for certain in order to handle baggage for tour groups, so if you do return look for the sign at the Bellstand "Downtown Shuttle Available", as this is also a service they will provide along with luggage assistance.
Hoping to welcome you back again.
Sincerely,
Kay Koot, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbour Towers Hotel & Suites

Property: Harbour Towers Hotel & Suites
Address: 345 Quebec St, Victoria, British Columbia V8V 1W4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Victoria
#16 Family Hotel in Victoria
#18 Business Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbour Towers Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
At Harbour Towers Hotel & Suites we believe "It's the little things that make the difference". From our professional front desk personnel to our dedicated room attendants, our ultimate goal is to provide the impeccable service and extra little touches that will make your visit memorable. The Harbour Towers Hotel & Suites offers some of the most spacious and comfortably appointed accommodations in Victoria. Most of our rooms and suites have balconies and many display breathtaking views of the vibrant Inner Harbour or the majestic Olympic Mountains and the Strait of Juan de Fuca. Whether traveling for business or pleasure, you can rest assured that at Harbour Towers Hotel & Suites, your comfort is our primary concern. ... more   less 
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Also Known As:
Harbour Towers Hotel Victoria
Harbour Hotel Victoria
Harbour Towers Hotel & Suites Victoria, Vancouver Island

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