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Inn at Laurel Point
Ranked #11 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 November 2012

When we arrived in Victoria we were pleasently suprised with how spacious and beautiful our suite was. We booked in the Erikson wing which was recommended. Our terrace which was huge overlooked the harbor and the beautiful hotel gardens. The location was perfect as you could walk anywhere in central Victoria. Staff was helpful and service was very good. The rate for all of this was low and made the stay even more enjoyable.

Room Tip: The further away from the elevators the larger the terrace and the better view. Corner suite (3rd fl...
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  • Stayed: September 2012, travelled as a couple
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1  Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 13 December 2012

Dear Marc L,

Thank you for your kind words and for taking the time to post your valued critique of our Inn.
I am so pleased that you enjoyed our little piece of paradise here on the west coast and that you were comfortable in your suite.
Aren't those Terrace bedroom suites fabulous? I bet you could host a party of 30 easily on those decks!
I do hope you stay with us again one day, should you find yourself in our neck of the woods!

Merry Christmas to you and your family and a happy and healthy New Year!

Judy~

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1,555 - 1,561 of 2,153 reviews

Reviewed 11 November 2012

the first time that we stayed it was magical, but that was about 10 years ago. It would seem that they have made no repairs in the interim. Everything was worn. The views are the same and the harbour traffic is just as lively so choose your weather.

Room Tip: take the south east corner suite, huge terrace, or the penthouse but choose your weather wisely
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  • Stayed: May 2012, travelled as a couple
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Thank Glenn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 13 December 2012

Dear Glenn A,

I am dissapointed that your stay with us this past summer was less than "magical". That is so unfortunate.
I am not quite sure what part of the hotel looks worn to you but I can assure you that we have spent over 5 million dollars ove the past 6 years in refurbishments and upgrade both to our rooms and to our new waterfront restaurant, AURA.
Our Erickson Wing went through a complete rennovation 5 years ago and those rooms are amongst the most desirable rooms in the city. Our Laurel Wing, which is our more modest offering has been refurbished in increments over the past 3 years.
Have we completed our rennovations yet? The answer is no. Our upgrading schedule of the amenties etc in our hotel are in constant flux as we move and change with currents trends and tastes.
I do hope that you would consider returning to our beautiful Inn as is pretty spectacular place to stay and enjoy the tranquility of our little corner of the world.

All the best for a very Merry Christmas!

~Judy~

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Reviewed 10 November 2012

We have stayed at the Inn on several occasions. It is in a great location if you want to be central in Victoria. You can walk most places and if you like to run, it is right on the sea wall so you can go for wonderful runs for as long as you like (or beautiful walks). The rooms in the erikson wing are amazing, very beautiful with great views. The rooms have nice balconies. I am not sure the other rooms are as nice. The facilities are good. Parking is convenient and fairly priced. The gym is small but fine. The pool is quite nice but no hot tub. The restaurant is very good, but not cheap. The brunch we did not have, it is quite pricey. The only downside is the service is just ok. The desk is always polite but often understaffed. The bellman watched my wife move the bags from the lobby outside and then asked if he could help load them in the car - I don't like to complain but a bit silly. Overall still really like it and if you time it right you can get very good rates.

Room Tip: Definitely the erikson wing are terrific and worth the extra price.
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  • Stayed: October 2012, travelled with family
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1  Thank gajgmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 12 December 2012

Dear gagjmusic,
Thank you for posting your sparkling review. The Erickson Wing rooms are truly beautiful! If one had to classify these rooms, I would call them “elegantly understated”. The room allows the scenery to take centre stage!
As for our Laurel Wing; this wing of our hotel is admitted older than the Erickson Wing but we think they are perfect for the traveler who may be more price conscious yet still want a quiet urban refuge away from the hustle and bustle of our little downtown area. Frankly,I think we have something for almost everyone’s pocketbook and taste.
As for our amenities, I am glad that you seemed to enjoy our pool and workout room and I apologize for the lack of a hot tub. We had to remove it several years ago and trends seem to indicate that hotel hot tubs are not very popular anymore, so we have decided to wait a while to see what best we should do with that area.
It surprises me that you found our Front office team to be less than super fantastic! We are known to have some of the friendliest and most efficient bellman and staff in the city.
All in all, I thank you for your review and hope that you will have an opportunity to return to our beautiful property once again!
All the best for a wonderful Holiday Season.
~Judy~

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Reviewed 10 November 2012

Hotel is well placed. Especially if you are getting public transport in from the airport. Views from our room was of the waterfront. Small hotel with great Sunday brunch once a month. Well recommended for singles or families.

Room Tip: Ask for a river view room
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  • Stayed: November 2012, travelled with friends
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1  Thank LeanneA63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 27 November 2012

Dear LeannA63,
Thank you for posting your comments. Sound like you enjoyed your stay and our yummy Sunday Brunch!
One thing; We don’t have a river near by – it’s the ocean! :)

Sincerely,

~Judy~

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Reviewed 4 November 2012

Stayed here for two nights as part of our honeymoon to Western Canada. Our room was in the Laurel wing with an inner harbour view. View was nice but room was very dated. I imagine the Erickson wing is where you need to stay to make this location worthwhile. Balcony and lifts were quite shabby and room needed some upgrading. Had we been staying longer I would have sought an upgrade. On the plus side, free wi fi, friendly staff and nice views.

Room Tip: Stay in the new wing
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  • Stayed: October 2012, travelled as a couple
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2  Thank MissJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 27 November 2012

Dear MissJen,
Thank you for posting your review and thank you for choosing to stay with us during your Honeymoon to Western Canada.
Our Laurel Wing rooms are indeed much more in keeping with a standard hotel room. Almost all have small Juliet balconies with various views of Victoria’s harbour. This wing was refreshed and refurbished in the spring of 2009.We offer clean and contemporary rooms with everything a traveler would need – free WiFi, cushy housecoats, coffee makers and fridges, triple sheeting and comfy duvets in each. We think they are priced accordingly.
Our Erickson Wing Suites, on the other hand are quite luxurious, in fact, I would think they are amongst the finest in design and comfort in this city.
So, no matter your budget, we have something to suit almost everyone.
Thanks again – wishing you both a happy life together.
~Judy~

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Reviewed 1 November 2012

First time in Victoria, so made arraingements through Clipper Vacations and they suggested this hotel. Hotel is located about 250yards from the ferry docks which was very convenient. Good view of inner harbor. Other reviewers had mentioned the noise from the seaplanes, but I did not notice it at all. Ate dinner at the hotel and the food was good, maybe a bit pricey but I tend to expect that at hotel restaurants. Staff was friendly and the concierge practically tripped over himself to see to our needs. I like to find out of the way places or those off the tourist path but the staff is more knowledgeable about the main tourist attractions.

  • Stayed: October 2012, travelled as a couple
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1  Thank jacksvlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 27 November 2012

Thanks Jackvlly for your awesome review!
All the best
~Judy~

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Reviewed 27 October 2012

This place deserves a 5+ if it were not for three oversights which surprised us. Our room, a King Suite in the Erickson Wing, was very large and well appointed. The bed was comfortable and we slept like babies. There was a nice sized, glassed in balcony with a fantastic, uninterrupted view of the inner harbor and, below, the hotel's Japanese garden. The marble bathroom was huge with enough counter space for anyone and a large soaker tub with separate glassed in shower. The outside wall of the room was glass floor to ceiling and wall to wall. Passing ferries, sea planes taking off & landing, yachts, fishing boats, tug boats and more provided daily entertainment. The staff was fantastic prior to our arrival and during our stay. All this and just a refreshing mile walk to the heart of downtown and a couple of blocks to fisherman's wharf which isn't what it sounds like but kind of fun anyway. Would definetely stay again.
So, why a 4?
*Emails prior to our arrival promised that the concierge would provide details of anything we wished to know and answer any questions we had. Two emails sent to the concierge desk before our trip are, to this day, still unanswered. We finally did get the information we were looking for from a knowledgeable, helpful reservations person.
*Secondly, although the inside of the hotel was very attractive, bright and clean the outside of the hotel was showing some signs of decay with paint peeling in spots particularly on our balcony. No big deal but surprising for a hotel so otherwise immaculate.
*Lastly the Aura restaurant is supposed to be a fairly upscale establishment yet the carpet, right at the entry, had large tears that had been poorly and obviously repaired giving the place an unkempt appearance leaving us to wonder what the cleanliness of the place might be. We did eat there enjoying super service and, when we had some calamari that was as tough as shoe leather, the manager was most apologetic quickly providing an alternative. The food was good but, for the price, the servings were TINY.

Room Tip: If staying for a few days spring for the extra cost of a suite in the Erickson Wing looking out over...
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  • Stayed: October 2012, travelled as a couple
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2  Thank rjredeemed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy E, Executive Assistant to the Managing Director at Inn at Laurel Point, responded to this reviewResponded 27 November 2012

Dear rjredeemed,

Thank you for your “almost 5” score. We do have, what many think, is the most beautiful hotel in Victoria. Being on a peninsula surrounded by the ocean, and all within walking distance to the downtown core, is amazing for any city. The architecture is stunning thanks to the vision of world renowned Canadian architect, Arthur Erickson. Now, thanks to Mr. Erickson and his use of glass and the colour white, we find ourselves, in constant need of upkeep and maintenance. Being exposed to the ocean on all four sides takes Its’ toll on this structure – and it is a 365 day maintenance project just to keep up with the elements.
I am sorry that you found your balcony in need of touch ups but we do find that we have to interrupt our work from time to time to avoid disturbing our guests. We will resume out exterior maintenance, as we do every year, during our down times.
You also mentioned that the carpet at the entrance to our dining room AURA had large tears in it. These marks are not actual tears but are stretches caused by over shampooing, which sometimes happens. Of course, this too is on our list of things to take care of during our “down time” in January and February.

And to address your remarks about our on line concierge service; I have had an opportunity to talk to all concerned and due to a scheduling error, your messages did indeed get over looked and “slid through the cracks” I apologize – we will endevour to be better.
So thank you for your comments and I am so glad that, with the exception of these items, you will hopefully return one day and enjoy all of the beauty that is Victoria and our Inn.

Wishing you all of the warmth and wonder of the season

~Judy~

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Additional Information about Inn at Laurel Point

Address: 680 Montreal St, Victoria, British Columbia V8V 1Z8, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Victoria
#4 Business Hotel in Victoria
#6 Luxury Hotel in Victoria
#9 Romantic Hotel in Victoria
#9 Family Hotel in Victoria
Price Range: £91 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Inn at Laurel Point 4*
Number of rooms: 200
Official Description (provided by the hotel):
Standing at the edge of Victoria's Inner harbour is a property of unparalleled distinction. With 200 guest rooms, spectacular waterviews, private balconies and 10,000 sq. ft of meeting space, Inn at Laurel Point is your downtown Victoria hotel. Shopping, entertainment venues, and tourist attractions are all a short stroll from our welcome mat. Take a break from the ordinary, soak up the water views and come stay with us. ... more   less 
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Also Known As:
Inn At Laurel Point Hotel Victoria
Hotel At Laurel Point
At Laurel Point Victoria
Inn At Laurel Point Victoria, Vancouver Island

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