Hotel is in prime location and beautiful from the outside. Upon check-in, the staff was not overwhelmingly friendly. We were pointed in the direction of the room. My mother was unable to get her luggage to the 3rd floor of the mansion. We were not offered any help and had to find the maintenance man to help us. We stayed in room 8. The carpets were dirty and the upholstery on the furniture was torn. The room was dusty and the bed linens did not appear to be clean and pillows smelled dirty. I knew there was no shower in the room by the reviews on line, but there was no hose/sprayer on the tub faucet. The only way we could was our hair was with the ice bucket! The windows had to be propped open. The next morning was a disaster. We were looking forward to the breakfast (included). The service was POOR. We waited 1 1/2 hours for our breakfast and it arrived cold. They offered a beautiful French toast, but were unable to find any maple syrup....really? It's in every corner here! They attributed the poor service to being busy....really? Three parties in restaurant. As a result, we missed our $100 per person excursion that we booked. I went to the front desk to leave a message with the manager, and I never heard back. Needless to say, we were lucky enough to cancel the rest of our stay and find better accommodations.
- Official Description (provided by the hotel):
- Nothing feels more like Victoria than the Gatsby Mansion. A boutique B&B experience in a historic Victorian mansion where each of its 9 rooms has its own distinct characteristics and charm. A heritage building, the mansion does not have an elevator and may not be suitable for guests with mobility issues. ... more less
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- Also Known As:
- Gatsby Mansion Hotel Victoria
- Gatsby Mansion Victoria, Vancouver Island