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“Service like no other”

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Magnolia Hotel And Spa
Ranked #2 of 49 Hotels in Victoria
Certificate of Excellence
Vancouver Island, BC
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Service like no other”
Reviewed 16 August 2011

This hotel was beautiful. My husband and I went for a couples spa night and so glad we did. All employees we encountered were amazing, friendly and attentive in every way. The spa was relaxing and the massage therapists we had were personable and gave the most relaxing massages. Our room was 706 and we had a view of the water, Parliament Building as well as the Empress Hotel. The room had a king size bed, fireplace and a two person tub which gave it that nice romantic feeling. We ordered room service and the food was incredible. Breakfast in the morning was complimentary, and a nice way to start off your day. We will be back for another romantic evening very soon.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank offwegoagain33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Bedford, New Hampshire
Level 6 Contributor
229 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 August 2011

The Magnolia is a lovely boutique hotel....PERFECT location! The room was very large for 2 people, and the staff extremely accomodating. Continental breakfast was fine.....I would highly recommend the hotel, and would happily stay there next time!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hollybelle210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
103 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 14 August 2011

We had a room w/fireplace on the 7th floor. As many have described, no great view. However, great service, great location, very nice room and bathroom. Breakfast is continental and of good quality.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GoHawks5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, 15 August 2011
Thank you for great feedback GoHawks5, and for choosing The Magnolia Hotel and Spa.

We're thrilled that you enjoyed our "great service, great location, very nice room and bathroom" and hope to see you back again with us in Victoria!

Best Regards,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2011

Our four night stay was a real delight. The staff were pleasant and focused on making us comfortable. The rooms were clean, bright, and provided nice air circulation. Although the room had A/C we could also open the windows to allow the ocean air into room - nice. The room had a bar area (granite counter and seperate sink for making coffee in room). The furniture in room was of a very nice quality. The bathroom had a nice soaker tub and a seperate shower. The floor tiles could be slippery so we needed to be careful. The room provides quality house cloats and slippers.
The complementary breakfast was above average (oatmeal, fruit, waffles, toast, pasteries, cereals, juices, coffee/tea). Breakfast was presented in a nice environment (serves as a resturant at dinner time). I was impressed that the hotel provided coffee/tea/juice, and fruit in the lobby throughout the day and into the evening.
The hotel is apx one block from the Empress hotel/habor. There are several good restaurants around the hotel. The hotel provided valet parking for $20 night.
Overall we were super impressed with all of the staff (even the cleaning staff were super friendly). I am sure that any future trips to Victoria will include staying with these guys again. Well done.
Some of the free things we enjoyed:
1) walking the seawall each day (one day we crossed the Johnson street bridge and walked to the military base). Another day we walked through Beacon Hill park and returned along the sea wall to the inner harbour. We walked over 3 hours per day along the ocean. (free)
2) visiting the Empress Hotel gardens (free)

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kaps20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, 15 August 2011
Dear Kaps20,
Thank you for taking the time to share such great and detailed feedback about your visit with us!

I'm glad your enjoyed our complimentary lobby tea, coffee and fruit, our complimentary breakfast, our great rooms and particularly our friendly staff.

I hope we have the pleasure of welcoming you back again with us!
I have forwarded my contact information if I may be of personal assistance at any time.

Yours Truly,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere, Florida
Level 6 Contributor
106 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 August 2011

We chose the hotel to be near the inner harbor, but still have a small hotel experience. It met our needs completely. The room was beautiful, the staff was accommodating, and it was an easy walk to restaurants and attractions.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank cora2364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, 15 August 2011
Dear Cora2364,

Thank you for your stay with us at The Magnolia Hotel & Spa, and for taking the time to share your feedback.

We truly appreciate your kind words about our location, great rooms and accomodating staff.

We hope to have the pleasure of welcoming you back again!

Warm Regards,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 August 2011

Pros:
Hotel website;
Special rates;
Making our reservations online, changing our reservations by phone;
Emails from hotel;
Ideal location - close and east walking distance to Government Street (leads to all the shopping), Inner Harbor, Chinatown, Royal BC Museum;
Parking (valet $20/day);
Hot coffee and tea in the Lobby 24/7;
Lemonade in the Lobby in the afternoons;
Comfortable, clean rooms and bathrooms;
Wonderful beds;
Continental breakfast - better than chain hotels';

Cons:
Front desk staff - none of them were friendly!
Based on the hotel website and emails showing smiling staff, I was expecting friendly front desk staff. We interacted with at least 3 (2 women and 1 man) over the course of our 4 day stay. They did not appear to be particularly busy (I did not see a line of people waiting to), so we couldn't figure out why they were not welcoming and happy.
Fortunately, the valet, bell service, housekeeping and restaurant staff were friendly and helpful.

Room Tip: We had 2 rooms, a Superior Corner Room and a Superior Room. For a little more $, the Corner Room is...
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank loritomhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian44, Front Office Manager at Magnolia Hotel And Spa, responded to this review, 16 August 2011
Dear loritomhi,

Thank you for staying with us on your recent trip to Victoria and sharing your feedback with us.

I was very sorry to hear about your disappointment with our Front Desk Staff.
We strive to maintain a high level of service standards and are very proud of our ranking on Tripadvisor, our service awards and guest satisfaction scores.

I would love the opportunity to discuss your experience personally and have forwarded my contact information to you directly.

Julian Peters
Front Office Manager
Magnolia Hotel & Spa
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Phoenix, Arizona
Level 5 Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 August 2011

My BFF and I spent 5 days on a "girls getaway" trip to Victoria, BC. Our stay at the Magnolia made the trip an A+. We booked a double queen room on a special summer deal, so got a great price. The beds were very comfortable, the room was very clean and up to date, with a nice flat panel TV. The complimentary continental breakfast was very tasty and filling - it included waffles, fruit, pastries, yogurt, cheese, hardboiled eggs, sliced meats, juices, coffee and tea.

We both had spa treatments - I had a hot stone massage and a cellulite treatment - the spa was very nice, wonderful robes to wear in the lounge before and after the treatments. While the treatments were a bit pricey, they were in line with other luxury spa treatment prices.

We didn't eat in the hotel restaurant, although it was one of the higher rated steak places in Victoria - but it sure did smell good whenever we walked by at night.

The best thing about the Magnolia was the location - only a block from the Inner Harbor - located in the Old Town section of Victoria - so it was very easy to walk everywhere. The only vehicle transport we used from to/from the airport and out to Butchart Gardens.

I will definitely stay at the Magnolia the next time I go to Victoria - this time with my husband!

Room Tip: Check out the hotel specials on their web page
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DebbieinAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, 12 August 2011
Thanks for the great review from your girls getaway with your BFF !
We're thrilled you enjoyed the location, our guest rooms and the Spa,

We can't wait to welcome you back with your husband on your next visit!
I have sent my contact info via private message -- please let me know if i can be of assistance.

Warm Regards,

Bill Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Magnolia Hotel And Spa

Property: Magnolia Hotel And Spa
Address: 623 Courtney Street, Victoria, British Columbia V8W 1B8, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Victoria
#1 Business Hotel in Victoria
#2 Luxury Hotel in Victoria
#2 Family Hotel in Victoria
#2 Romantic Hotel in Victoria
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Magnolia Hotel And Spa 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more   less 
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Also Known As:
Magnolia Hotel And Victoria
Magnolia Hotel Victoria
Magnolia Hotel And Spa Victoria, Vancouver Island

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