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“Stay far away”

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Howard Johnson Hotel Victoria
Ranked #43 of 49 Hotels in Victoria
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay far away”
Reviewed 24 May 2013

Worst hotel stay ever toilet kept running all night and was extremely noisy. At 4:30am animals where in the walls. If you don't want to sleep stay at this hotel. When the staff was informed in morning they laughed.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rbw1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christy z, General Manager at Howard Johnson Hotel Victoria, responded to this review, 12 June 2013
Dear Rebecca,

I am disappointed to read your comments on this forum after speaking with you over the phone to resolve the issues with your recent stay.

First of all, let me start by saying that I was surprised and very disappointed to hear about the way that the our front desk agent responded to you at check out. We are consistently praised for the warmth and dedication of our team members and we pride ourselves on giving exceptional guest service and warm hospitality. I am sorry if you were given the impression that we do not acknowledge guest feedback. I have already counseled all my staff members on their approach and tone of voice when receiving guest feedback.

Having said that, we aim to make all of our guests feel welcome and comfortable. Please accept my most sincere apologies for having failed in your case and I am sorry that your stay here was not as you expected.

Once again, thank you very much for your comments.

Yours truly,

Christy Zheng
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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369 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Halifax, Canada
Level 5 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 April 2013

I have stayed here a number of times over the last few years when I've visited my family. I have found it to be very good value for the money. It has been clean and comfortable and I have made good use of the kitchenette. It does need some updating but it is conveniently located especially being just steps from the Galloping Goose trail. The only thing that was annoying was the fridge making a loud clunk every 20 - 30 minutes. It would often wake me up at night. That's not enough to stop me from staying again though.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Fran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christy z, General Manager at Howard Johnson Hotel Victoria, responded to this review, 19 April 2013
Dear Fran N,

Thank you for giving us a positive rating. We are endevouring to totally bring our small hotel into the 21st century. Once again, thank you for positive thoughts !

Yours truly,

Christy Zheng

PS. If you come to Victoria and stay with us again, we would love to meet you in person.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2013 via mobile

I stayed here for two nights. I knew this hotel was old but I believe the hotel name. Everyting was ok exept the shower curtain... the smell was awful. The location was good!! closed to downtown~~

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bongbongbong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christy z, General Manager at Howard Johnson Hotel Victoria, responded to this review, 19 April 2013
Dear bongbongbong,

Thank you very much for your review on Trip Advisor. Because of your comment, we are in the process of updating our bathrooms. Once again , we are in your debt and we appericate the information you conveyed to us on our bathroom problem.

Yours truly,

Christy Zheng
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 March 2013

This hotel needs some updating but for the money it represents good value.

The rooms are large and the mini kitchens have everything you need. That said the bedding, furniture and fixtures had seen better days. Our fridge/ freezer for example would loudly 'clunk' every 20 mins.

The pool is large and very warm, but again dated.

The staff were very helpful and pleasant.

It's quite a walk into the harbour area (40 mins) but a short bus/ taxi ride is easy enough.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherbs-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2013

The price was pretty good, and you get what you pay for. There is also a swimming pool here, and a small gym. The staff members were pretty friendly. The rooms were basic, but that's just nit-picking. Overall, it's well worth the money, would visit again.

Anthony M

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anthony_M87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgantown, West Virginia
Level 6 Contributor
309 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 30 December 2012

This property was a little run down. The duvet covers on the bed were old, one of the two beds bowed in the middle, neither bed was particularly comfortable, and the single pane windows let noise in pretty easily. Fact is, it's an older property that at some point was let to languish. It just seems a little dingy around the edges. My impression is that the current owners are putting a lot of work into the place but that the fruits of their labor aren't yet seen. The staff we encountered well all very friendly and always asked if they could do anything for us to help improve our experience. I would stay again traveling with family (this was a family trip with multiple rooms booked and etc.) but if it were just my husband and I we may look elsewhere. Indeed, nice pool area probably makes it a great choice for traveling with kids. And seriously, A+ on the service.

Room Tip: Ask to be on the top floor or in a room that is not above the bar for a quieter stay.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank eightwednesday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
penticton
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2012

We spent 5 nights at this hotel and our sheets weren't changed once. We called the front desk after coming back and finding that our room wasn't cleaned again. The desk clerk brought us towels and offered to bring sheets so we could make our beds ourselves. The carpet had a large stain and the walls were dirty. The hotel is in a nice location and close to town.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colinallister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Howard Johnson Hotel Victoria

Property: Howard Johnson Hotel Victoria
Address: 310 Gorge Rd E, Victoria, British Columbia V8T 2W2, Canada (Formerly Howard Johnson City Center)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 49 Hotels in Victoria
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Hotel Victoria 2*
Number of rooms: 80
Official Description (provided by the hotel):
We are an 80 room boutique style hotel, centrally located on the Gorge Waterway only minutes to the Inner Harbour. Our rates very competitive and we offer exceptional value for money. Our features include: Free Internet Access, Indoor Pool, Fitness Room, Kitchen Suites, Free Parking. ... more   less 
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Also Known As:
Howard Johnson City Hotel Victoria
Howard Johnson Victoria
Victoria Howard Johnson
Howard Johnson Hotel Victoria Vancouver Island

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