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“Clean, comfortable, convenient.”

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Sandman Hotel Victoria
Ranked #41 of 47 Hotels in Victoria
Reviewed 12 November 2011

Last week we stayed here for 3 nights in a King Kitchenette suite. Very comfortable and surprisingly quiet, considering the location is at a very busy intersection. The rate was good and the staff helpful and accommodating. However, the TV reception definitely needed to be upgraded. The kitchen was adequately stocked with the basics and everything worked. We're locals and would stay here again if the need arises.

  • Stayed: November 2011, travelled on business
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1  Thank WJP53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 - 143 of 187 reviews

Reviewed 23 October 2011

The place was nice but in a seedy location. The beds were very hard and uncomfortable. They stated that they would be changing them over but 'haven't got to it yet.' breakfast downstairs was good and they gave me a huge omelet- more than I could eat. The price was too high for the quality.

  • Stayed: October 2011
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1  Thank tromponya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

I stayed at this hotel for a total of six weeks. The front desk staff is very polite and helpful with pretty much anything you inquire about. The rooms are basic and a little bit out dated/run down. I would suggest asking for a room away from a stairwell as the sound proofing is not 100% so the doors opening and closing will certainly keep you up at night. The housekeeping is a little bit slow. I was always out during the day and would return in the evening to no towels, shampoo etc. about half of the time. The other half of the time the rooms are very nicely kept. The hotel gym is a bit worn down but it's nice they have one! They also have coin laundry and other surprising and convinient ammenities. I would stay here again based on the welcoming staff and the location, not necessarily the hotel over all.

  • Stayed: August 2011, travelled solo
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Thank JennaMarie360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this reviewResponded 29 September 2011

Thanks for taking the time to give us your feedback regarding your recent stay. And thank you for the compliments regarding our front desk team. We all take pride in our superior guest services.

In regards to your comment regarding housekeeping service, our housekeeping team does try to do all of our stayover rooms first and foremost. If you ever require or would like your room cleaned at a certain time please be sure to let us know and we are more than happy to do this daily at this time for you.

We are continuously doing upgrades to our property and sure on your next stay with us you will notice some of the changes.

If there is ever anything I can do for you during your stay please do not hesitate to contact me directly.

And again thanks for your feedback and we look forward to welcoming you back in the near future.

Regards,

Brian Johnson
General Manager

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Reviewed 4 September 2011

This hotel is used to be good 7-8 yrs ago but it's gone to the "bad hotel" category in my opinion. Towels are worn out, decors outdated, pillows and bedding were disgusting. Here is the worse part... I left my lap top charger in the room, realized this after leaving town. Phoned 4 times. Twice to their house keeping, once to their office manager and once to their central reservation center. Nobody bothered to call back. This shows me serious lack of customer service in their culture. Better choices are out there folks.

  • Stayed: September 2011, travelled on business
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1  Thank Tommy72A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this reviewResponded 29 September 2011

I appreciate your feedback and thanks for taking the time to make a review. I can assure we take great pride in our hotel and all of our guest rooms. All of our linens are replaced often to ensure cleanliness and comfort.

If there is ever an issue with your room or your sty please feel free to bring it to our attention and we can and would rectify this right away.

In regards to your misplaced item, we do keep a daily log of any lost and find items and any of our team at the front desk can verify if something was located in the room. I can assure you we do take great pride in our guest service and want to ensure each guest has a comfortable and relaxing stay with us.

I do apologize for your experience and if you would like to discuss this further please do not hesitate to contact me directly.

Again thanks for your feedback and I do hope you will choose to stay with us again.

Regards,

Brian Johnson

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Reviewed 24 August 2011

we got into Victoria late and were looking for pretty much any place that had vacancies for the night. my husband grabbed us a room here and it was easily the worst place we had encountered on our trip. the rooms were freakishly small, air was stale, and no way to open a window. the first room we were given literally smelled like sewage. with no way to open a window, it was unacceptable. they gave us another room after I complained which also smelled like sewage, but less so. the carpet was dirty in the room and my pillow stunk of the previous guest's sweat. the beds were very uncomfortable, so I tried sleeping on the love seat. i don't know what the deal was with it, but I was itching all over when I got up. sleep was terrible due to the noise of a very loud ice machine that woke me in 20-30 minute cycles out in the hall. if the family had not been so exhausted, i would have turned around and found another place despite it being 11pm. i am surprised this place gets away with charging people $160 per night. Do not stay here!

Room Tip: avoid rooms near the ice machines on every floor
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  • Stayed: August 2011, travelled with family
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1  Thank m t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

The sandman is not within walking distance of the Inner Harbour but there are plenty of places to park on the inner harbour. The parking at the hotel was a challenge. they have a bar on sight and the customers take up the hotel parking in the evening. they heed to have designated parking for hotel guests only. The customers using the bar were quite rude. The lobby staff was nice and helpful. I would definately stay there again. The room was nice. The carpet needed to be cleaned or updated but in all was very nice and clean.

  • Stayed: August 2011, travelled with family
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Thank kitchenlady23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2011

My wife and I stayed here with our three children (6, 3, 3) during August. First of all it was tough to find a hotel that would take 5 people to room, to our surprise. But the Sandman had no problem with us. The room was clean and had three beds (one was a hide-a-bed), which we needed. We had no outside noise from traffic, but could here the room beside us, which was from a noisy neighbor, not the fault of the hotel. The staff was very friendly, and the price was very nice for a suite. We would stay here again, no question about it.

  • Stayed: August 2011, travelled with family
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Thank cpearson001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Hotel Victoria

Address: 2852 Douglas St, Victoria, British Columbia V8T 4M5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 47 Hotels in Victoria
Price Range: £67 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Victoria 3*
Number of rooms: 100
Official Description (provided by the hotel):
The beautiful capital city of British Columbia, Victoria is one of BC's most popular tourist destinations. Filled with amazing history, architecture, and a vibrant arts scene, Sandman Hotel Victoria is ideal for long restful vacation stays and short business trips. Whatever your reason for taking a trip to the sensational city of Victoria, Sandman Hotel Victoria will make sure your stay is absolutely flawless. ... more   less 
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Also Known As:
Sandman Inn Victoria
Sandman Hotel Victoria Vancouver Island

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