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Sandman Hotel Victoria
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Reviews (195)
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All reviewsshark clubwi fi was freeroom was cleannice pool and hot tubdecent locationcheck in was easypriced hotelunderground parkingwill stay there againeasy accessclose to downtownrepairkitchenetteproschinatown
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106 - 111 of 195 reviews
Reviewed 23 November 2013

Room was clean. Staff were okay. We booked really early for our vacation and our family of five (3 kids under 10) were put into a room right over the club. Not sure how they figured that was going to go over well. None of us slept. It happened to be an MMA fight night broadcast so we were kept awake by all the hoopla and the other two nights we had the pleasure of listening to motor bikers revving until the wee hours. No discounts were offered and our rooms couldn't be switched because the hotel was full. We won't ever stay again. As well, just for safety concerns, there was no house phone in the pool and no emergency exit. Accidents can happen . . .

Room Tip: Make sure to ask for rooms away from the club. Unless, of course, you enjoy not sleeping.
  • Stayed: July 2013, travelled with family
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1  Thank JMC-JSC2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this reviewResponded 26 November 2013

Thank you for your feedback regarding your most recent stay with us. I do apologize for the experience in which you encountered regarding the noise.

We take great measures to ensure that minimum noise comes from the Shark Club. We in fact have noise measuring devices that measure the decibels that are used on such event nights. They are checked every half an hour to ensure that they do not effect out on house guests. It is a very extremely rare occurrence that we receive any such complaints due to the fact that we do ensure this is controlled.

In regards to the feedback about not having an emergency exit in the pool area, we do in fact have three major emergency exits in the pool area. As well, we have a courtesy/emergency phone just in the hallway outside of the pool. We take all precautions we can to ensure the utmost safety of all of our hotel guests.

We value the feedback and do hope that we will be bale to welcome you back in the near future. If you would like to discuss your stay further please do not hesitate to contact me directly.

Kindest Regards,

Brian Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

This is the second time we have stayed here in the last two years. As before the staff have been very helpful and pleasant. The kitchen facilities in this room would have enabled us to be self-sufficient had we desired. The beds were comfortable and the room quiet.

Room Tip: Choose one on the back of the building if possible as they are away from the main traffic.
  • Stayed: October 2013, travelled with family
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Thank Alreoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this reviewResponded 26 November 2013

Thank you so much for your feedback regarding your recent stay with us. I will be share your comments with my team. We do value each and every one of our guests and our team ensures each and every guest has a memorable and relaxing stay with us.

Our kitchen suites are very popular amongst our guests as they allow the flexibility to prepare your own meals if you wish. Great for long term stays!

Again thank you so much and we look forward to seeing you again real soon.

Regards,

Brian Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

I stayed two nights last week and was very happy with the service and the hotel in general. The front desk staff person was very well organized, efficient, and friendly. The room was clean and in good repair. I found the bed a little bit hard but that is likely just my personal preference and wouldn't stop me from staying there again. The pool was fine and the breakfast menu was ample. Parents travelling with children should be aware that the onsite restaurant is a bar and grill, so no kids allowed. However, there are many family oriented restaurants within easy walking distance. I will stay there again.

  • Stayed: September 2013, travelled on business
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Thank 651brendam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

we were at a diffrent property and came to this one, we liked the room so much we stayed an extra night. The sheets and room was a huge improvement ffrom the night before. I was very pleased the hotel was clean and the rooms were great. On the bus route, just hop on the bus go downtown enjoy your evening and take a taxi back..

  • Stayed: September 2013, travelled as a couple
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Thank kegs605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

I stayed with 3people. The room is big enough for three and there was small kitchen and
microwave. I walked to city center and took about 20 minute walk. If you are with small children and have no car, it is difficult to reach inner harbour by foot.
The staff are very freindly and helped us to order shuttle bus to the airport,

  • Stayed: August 2013, travelled with family
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1  Thank Hikokigumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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