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“Great location okay facility”

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The Parkside Hotel & Spa
Ranked #11 of 46 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 April 2012

This is a really well located property, within walking and jogging distance of almost everything. It has nice rooms with a functional kitchen if you know to show up with supplies, and a very attractive lobby and very helpful staff. But it is basically a timeshare play so maybe that is why so many things did not seem to work. We never figured out the heating and air conditioning (nor did our friends in two other rooms), hot water was not, light bulbs were out, rooms were not cleaned until almost four p.m., etc. it just was not run like a first class place. But the location makes up for a lot.

Stayed: April 2012
1  Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,975 - 1,981 of 2,171 reviews

Reviewed 19 April 2012

We stayed at this hotel for my birthday weekend in February 2012. Our one bedroom suite was clean, spacious and very comfortable. The balcony was large and the weather was almost nice enough to eat outside on the outdoor table. The king bed was extremely comfortable, and we had the glass door to the balcony open every night (we like breezes!) Just off the bedroom area was a large bathroom with a wonderful soaker tub, which was a real treat as we were able to watch the bedroom TV while soaking away our aches and pains. There's nothing like watching "Downton Abbey" while having a luxurious mineral bath! There is a second bathroom off the main living area with the only shower in the suite, so I did have to travel back and forth between the 2 bathrooms which was a little inconvenient. The kitchen facilities were very good and my husband was able to create a very nice birthday dinner for a few friends. There is a washer/dryer unit as well, but I would not recommend using this as it's very inefficient - it takes hours to do one load and the clothes come out impossible wrinkled.
When we first arrived our room had a few unclean areas, which were rectified quickly by the management. We also received a bottle of wine and a $25.00 voucher for the restaurant downstairs by way of compensation.
The one frustrating thing that happened was that I left a box of expensive skincare I had purchased in the bathroom. When I got home I called the hotel and they said I had to speak to housekeeping. I did speak to the housekeeper who said that she had found the box. She told me she would send it to via courier service and they would charge our credit card on file. It actually took an email (never acknowledged), 3 more phone calls (the last one being to the hotel manager) and 3 weeks to get my skincare back.
So all in all, a wonderful facility with a few glitches. We would definitely go back!
TIP: If you want to have a spa treatment, book as soon as possible. I waited too long and could not get in.

  • Stayed: February 2012, travelled as a couple
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Thank ShimmeryLJ1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

Not just a hotel .Rooms are condo's All equipped. There is Fractional ownership..Beauitful spa & huge pool.Much quieter than a normal hotel.It has a small Movie theater , expresso,ale & wine bistro with great food & patio tables. Just walk out the door & your near the harbour , shops & Beaconhill park .

Room Tip: We were in " A" 5th floor facing East for the morning sun & a lovely courtyard garde...
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  • Stayed: April 2012, travelled with family
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Thank albertalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

We visited the Parkside Victoria over the Easter weekend, and booked a two-room luxury suite for a family of 4 adults, one small child, and a baby. At first glance, we were all very impressed with the hotel, but its lustre soon wore off. Here's a summary of our experiences:

PROS:
- Excellent location. Walking distance to downtown restaurants and shopping, Inner Harbour, Beacon Hill Park, Dallas Road, museums, and more. Quiet, safe street.

- Spacious suites. The adjoining suites were perfect to have parents and two little ones in one room, with grandparents next door. Comfortably appointed in terms of furnishings. Clean. Good quality toiletries (Aveda, Aqua Terre). Beautiful deep tub in one part of suite.

- Comfortable, large beds. We all slept well!

- Beautiful hotel and grounds. The atrium and outdoor koi pond are lovely.


CONS:
- Ridiculously SLOW check-in process. It took at least 45 minutes!! A couple of people were even trying to butt in line, to avoid the wait. They had only one staff member checking in guests on a long weekend Friday when they admitted they were 100% booked! This was a very poor managerial decision. Worse, the check in agent was completely unapologetic about the wait and even commented that "people wait 25 minutes for a coffee but they won't wait 25 minutes to check in". Neither of those activities should take 25 minutes, much less 45. Very unprofessional.

- Numerous hassles with our key cards. Of our four cards, one worked reliably and only in one side of the two adjoining suites, despite repeated requests to have this fixed. Also had difficulty with unreliable key cards for operating the elevator and getting to the parkade.

- Lack of hot water, no matter the time of day or how long we each waited in between showers. It was hard to enjoy the gorgeous deep tub with only lukewarm water, and by Sunday morning our showers were actually cold. It's great to try to be eco-friendly, but this place obviously needs a larger, stronger hot water source.

- Incredibly dry air. In just a weekend, the four adults in our group got chapped lips, dry eyes and/or sore noses, as did one other guest who visited us from another hotel for just a few hours.

- Dishes. There were not enough dishes and cutlery in either suite. For example, one side of the suite had only small plates and the other side had only large plates. In our case we had access to both sides of the suite, but what if someone only booked 1 room instead of 2? Need more items in each room.

- One member of our group asked in the cafe if they sold Diet Coke and received a dirty look and a snarky reply about "never selling artificial sweeteners". A more hospitable response would have been a simple "No, we don't, but there's a 7-11 down the street".


All in all, these hassles contributed to only an average experience in spite of our initial positive impressions. Read the reviews carefully before booking to see if these types of issues are habitual. Hopefully we just had an unlucky encounter on a busy weekend and the management and staff can adapt to improve things.

Room Tip: - No view in rooms A315/316. The windows look almost directly across to other suites, not very priv...
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  • Stayed: April 2012, travelled with family
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6  Thank ThereSheGoes2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

My family of four (kids 2 and 5) stayed for 4 nights. We had an awesome time! The staff were very helpful: they gave us a place to store our car roof rack so we could keep our car in the underground, they found us a locksmith a few blocks away because we forgot the key for our roof rack, they gave us suggestions for grocery stores and restaurants, just to name a few. They were always friendly and cheerful and accommodating. The room was fantastic - just what we wanted and needed. The separate bedroom and fully stocked kitchen (including washer/dryer!) were just what we needed to make travelling with kids enjoyable. And let's not forget the pool and movie theatre!!! The kids had fun, and therefore so did we. The only complaint - the room keys. One worked well and one worked after a dozen attempts. Thanks!

  • Stayed: April 2012, travelled with family
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1  Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

My boyfriend and I stayed here recently on a Groupon.
OVerall, we were satisfied customers! We walked into a large, modern, nicely decorated suite.
It comes with a FULLY equipped kitchen, complete with stainless steel appliances and a granite counter top. Large dining table and chairs. A little living room area, with big couch and chairs.
Two bathrooms: a small one off the kitchen with the shower/tub combo and a very large bathroom off the bedroom. There is a HUGE tub in the bathroom (awesome! though it takes forever to fill as it's so huge!). However, there is no door for the bedroom bathroom, so if you crave your privacy whilst bathing, you will have to use the smaller bathroom. ONe funny note, when we first stuck our head into the little bathroom, we just saw the sink and shower - no toilet!! We thought that was SO strange that the only toilet was in the big bathroom..but had no door! My guy and I are close but there are some things you want total privacy for! A couple hours later, we found the toilet in the little bathroom (turns out when you open the door to the bathroom, the door totally hides the little nook where the toilet sits. We felt kinda stupid, lol. Needless to say that was the toilet we used for our stay!) The bedroom area is actually quite small (but cozy). There is a fireplace and flat screen in the bedroom, as well as in the living room. (You can see/watch the TV from big tub, btw - now THAT's how you watch TV! Oh and in terms of bath amenities - you get a fizzy "bath bomb"! ) The bed was comfortable enough. What I really appreciated about this suite was the little extras with decorating that you don't normally see in hotels: little flower arrangements and/or decorative trinkets on the counter tops, dining table, coffee table, even in the bathroom. Interesting artwork, too. So overall, you can tell a lot of thought went into putting the suite together.
The living room area and the bedroom area both had a door out to the balconey (which is strange as the doors were just a few feet apart from each other!) The balconey was nice but it simply looked out unto other suites, so we'd feel a bit self conscious sitting there looking at other people.

The lobby is nice (though strangely shaped). I liked the big fireplace thing. Very warm and inviting on a cool night. The check in lady was very friendly. The atrium is cool, a nice touch. And they have a little movie theatre! That was a pleasant suprise! It's a small, cute theatre (though with very large, wide chairs for you) and it shows two movies a night (of course, not new releases..but it was still neat to wander downstairs and have a movie theatre experience. Sadly, no popcorn though ;) I did not check out the pool/gym.
Finally, the location is excellent - right there downtown Victoria.
So yes, I would return to this hotel. Especially if you are staying more than a few days - you can take advantage of the kitchen and save some money on restaurants (have a romantic dinner in, perhaps)

  • Stayed: February 2012, travelled as a couple
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2  Thank shaaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

My family of 4 stayed at the Parkside in early March 2012. It was an impromptu visit for us and we took advantage of the two-bedroom + museum pass. The hotel lobby was gorgeous with the water fall feature and river that runs across the lobby. The rooms themselves were also gorgeous with an excellent layout with ample room for eating, kitchen and living area.The pool was huge and the gym was first rate with a lot more equipment than most hotels.
Two things I did not like that gave made me rate this property a 4 instead of a 5:
- The sheets on the beds were VERY rough. Turning in the bed was almost loud enough to wake yourself up! I've had a lot more comfortable nights in other hotels.
- The cleaning service was a little strange. We arrived back at our hotel room at around 2pm that day and there were some dirty sheets lying outside our door. Upon entering the room, we saw that the beds were not made and the towels were not stocked. In the end, the room was never made up but we were only staying two nights so did not bother to ask for the service.

Overall, it was a good stop-over stay for us and the beautiful rooms/hotel grounds were a pleasant surprise.

  • Stayed: March 2012, travelled with family
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2  Thank bm93travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Parkside Hotel & Spa

Address: 810 Humboldt St, Victoria, British Columbia V8V 5B1, Canada (Formerly Parkside Victoria Resort & Spa)
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Fairfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Victoria
#5 Spa Hotel in Victoria
#6 Family Hotel in Victoria
#7 Romantic Hotel in Victoria
#8 Business Hotel in Victoria
Price Range: £87 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Parkside Hotel & Spa 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
The Parkside Hotel & Spa features some of the largest guest rooms in Victoria. Convenient located two blocks from the world famous Inner Harbour, Tourism Victoria Visitor Centre and the Victoria Conference Centre, The Parkside Hotel & Spa is the ideal choice whether you're traveling on business or pleasure. The Parkside's spacious one and two bedroom suites feature kitchenettes or full kitchens, separate living/dining areas, and bedrooms. All suites have furnished balconies and operable windows. Enjoy LCD TV's in bedrooms and living areas, electric fireplaces to create cozy ambiance and heated limestone tile bathroom floors. Enjoy local flavours, ingredients and produce at Tre Fantastico - the on-site cafe, a local favourite, with seating spilling out onto the Humboldt Valley streetscape. Complimentary wifi is available throughout the hotel. ... more   less 
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Also Known As:
Parkside Victoria Resort And Spa
Parkside Victoria Hotel Victoria
The Parkside Hotel & Spa Victoria, Vancouver Island

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