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“Two days of pleasure”

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The Parkside Hotel & Spa
Ranked #12 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 May 2014

The service at Parkside Victoria was excellent. Every team member was polite and smiled, they all offered service one would expect at a five star hotel.
My party of 4 enjoyed our two day stay in a two bedroom suite. We were close to the harbour and restaurants.

Room Tip: Higher rooms will have better views (obvious, but still important) and less road noise if you use th...
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  • Stayed: April 2014, travelled with friends
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Thank 1victor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,642 - 1,648 of 2,121 reviews

Reviewed 3 May 2014

Exceptional location, pleasant staff, modern rooms. Overall a very nice stay. The only issues are with the key card access system. The key cards would continually deactivate. Food and drink in the café is good but the wait time for the food is exceptionally long.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with this hotel
1  Thank Kyla U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Staff was very proffessional.
Pool and exercise room was well maintained. My family enjoyed the facility.
Thank you for agreeing to the extra time requested for parking.
Kitchen facilitiy was well equiped.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParksideHotel, Guest Relations Manager at The Parkside Hotel & Spa, responded to this reviewResponded 1 May 2014

Thank you for your review of The Parkside Hotel & Spa. We are very happy you found our staff to be professional and the pool and exercise room to be well maintained. We hope to welcome you back to Victoria soon!

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Reviewed 29 April 2014

After the first night there was jackhammering on the floor above.There was no notification of this before. It lasted all day from 9 in the morning until 4 in the afternoon. Desk clerk said it should not bother people as they are gone by 9! We elected to stay in our room even though we were offered another room in a quieter part of the hotel. We were given breakfast vouchers and 10% off the room be.

If we were told of this before we would not have stayed here. I felt we were deceived. Will never stay here again as their approach to clients is poor.

Most of everything seems complicated here from the location of the breakfast room to the parking procedure. When I ask for the manager I am told she is in a meeting and that was all day. I feel sorry for the desk clerks trying to make amends for management which is not doing the job it is supposed to be doing. This hotel is a great concept but poorly managed.

Room Tip: Read reviews of hotels before you go anywhere!. Ask if construction if going to be done. Room maid...
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  • Stayed: April 2014, travelled with family
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Thank recycledsixtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParksideHotel, Guest Relations Manager at The Parkside Hotel & Spa, responded to this reviewResponded 1 May 2014

Thank you very much for taking the time to review our property.

We hear your frustration regarding the construction. Please rest assured this was in no way a deceptive move by our hotel. Unfortunately, being a 24 hour business, it can be very difficult to find a perfect time for construction noise, but in order to keep our property up to date, and in the perfect shape our guests deserve, sometimes construction is necessary. We choose the hours that are most likely that guests are out during the day, in an attempt to cause as little disruption as possible, and try to place guests in the quieter part of the building to avoid guest discomfort. Unfortunately we were unaware that the trades people were going to work on the day you mentioned, so we found out last minute about the noise. We are sorry to hear you did not find the offer to move rooms a convenient solution.

Any feedback you could offer on why the parking and breakfast room were confusing would be greatly appreciated. We strive to provide a great environment for our guests and value any information you can provide us.

Thank you for acknowledging our front line staff’s hard work, and please know that management supports them in any way they can. Unfortunately, sometimes management may be unavailable due to meetings as you mentioned, but we empower our front line staff to assist guests with issues in their absence. If you would like to speak to a manager regarding the above incident please feel free to contact our general manager at trina.white@parksidevictoria.com

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Reviewed 28 April 2014

From the moment we entered the lobby greeted by friendly, helpful staff...to the tastefully decorated, most comfortable junior suite...to celebrate a friend's special birthday....what a memorable time we shared. The location was great, close to everything.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with this hotel
Thank travelingdebbie493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

There is nothing I would change... I sure hope they don't raise the price as it is worth more!! I enjoyed the space and location and the bed was oh so comfy! I did not go into the pool and the hotel was very very clean. The lobby is an amazing experience in itself!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank susangX2112JZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParksideHotel, Guest Relations Manager at The Parkside Hotel & Spa, responded to this reviewResponded 1 May 2014

Thank you for your great review of The Parkside Hotel & Spa. We are so happy you enjoyed your stay with us and found the location to be convenient and the hotel to be very clean. We hope to welcome you back soon!

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Reviewed 27 April 2014

The Parkside Hotel and Spa was our best accommodations ever in the many times we have stayed in Victoria BC! It was like having our "own" apartment in the heart of the city. We walked everywhere and we swam in the gorgeous pool each day, used the spa tub and for a special treat, we had a "couples massage" that was wonderful! Would be excited to stay here again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Parkside Hotel & Spa

Address: 810 Humboldt St, Victoria, British Columbia V8V 5B1, Canada (Formerly Parkside Victoria Resort & Spa)
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Fairfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Victoria
#5 Spa Hotel in Victoria
#7 Romantic Hotel in Victoria
#8 Business Hotel in Victoria
#8 Family Hotel in Victoria
Price Range: £90 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Parkside Hotel & Spa 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
The Parkside Hotel & Spa features some of the largest guest rooms in Victoria. Convenient located two blocks from the world famous Inner Harbour, Tourism Victoria Visitor Centre and the Victoria Conference Centre, The Parkside Hotel & Spa is the ideal choice whether you're traveling on business or pleasure. The Parkside's spacious one and two bedroom suites feature kitchenettes or full kitchens, separate living/dining areas, and bedrooms. All suites have furnished balconies and operable windows. Enjoy LCD TV's in bedrooms and living areas, electric fireplaces to create cozy ambiance and heated limestone tile bathroom floors. Enjoy local flavours, ingredients and produce at Tre Fantastico - the on-site cafe, a local favourite, with seating spilling out onto the Humboldt Valley streetscape. Complimentary wifi is available throughout the hotel. ... more   less 
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Also Known As:
Parkside Victoria Resort And Spa
Parkside Victoria Hotel Victoria
The Parkside Hotel & Spa Victoria, Vancouver Island

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