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“Fantastic staff!”

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Victoria Marriott Inner Harbour
Ranked #16 of 46 Hotels in Victoria
Certificate of Excellence
Reviewed 2 May 2012

From check in to check out and everything in between the service at this location is second to none.

  • Stayed: May 2012
    • Value
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Thank GFTJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 May 2012

I stayed in this hotel with my daughter for a soccer tournament. It is approximately 30 minutes from the Schwartz bay ferry terminal and very easy to find.

We shared the room with another team member and her mom. The location was awesome. We were able to walk to restaurants and shopping and there were many sights close by.

The rooms were bright and spacious. We found the double beds were small for two people, but they were comfortable and had great bedding. We were surprised to have a small balcony. The view wasn't great since we were only on the forth floor, but there was a lovely garden below and it was nice to be able to store the stinky soccer boots and shin pads outside of the room!
We requested a fridge which was handy to store snacks and drinks in. The wifi service was adequate but seemed a bit slow. I had no problem connecting with my Mac products , but my roommate found it challenging to connect on her phone.

The service was exceptional except for one front staff member at the front desk who was unfriendly and abrupt when we requested a late checkout ( she denied our request) Other than that all of our requests were dealt with promptly and pleasantly.

We found out that breakfast was not included in the rate we paid. It would be beneficial to double check if breakfast is included if you have booked a group rate or a discounted rate. The breakfast buffet was quoted to us as $19 pp.

Parking was convenient but the stalls are tight for a larger vehicle. The hotel was full so parking was at a premium- I ended up having to maneuver into spots that I normally wouldn't attempt to get into. One parent reported that he was offered free valet parking as the lot was full when he arrived.

The gym was bright and had a good variety of equipment. I chose to go for a run so did not end up using it but was impressed with the size and equipment it offered.

This hotel is a good option if you are traveling to Victoria.

  • Stayed: April 2012, travelled with family
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2  Thank MrsSJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

I stayed at this property for three days in April. It is very near the Empress Hotel, so walking distance to all of the attractions downtown and the Inner Harbour. Hotel staff were very friendly and helpful, and the rooms are clean and well appointed. Great exercise room and adjoining pool, hot tub and steam room. Wonderful buffet breakfast and snacks in the evening were included in the room rate, making for a great value.

  • Stayed: April 2012, travelled on business
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2  Thank 10ACJed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

The Marriott on Humboldt St means you can walk nearly everywhere in Victoria - sights , shopping , galleries , waterfront , restaurants....you get the picture. The new building means everything is sleek and modern with high quality finishes everywhere , and very comfortable.
Parking in the basement carpark is easy and secure , and is reasonable value despite the $16/day selfparking charge. Booking by Internet means decent prices for a city centre location. Very personable staff , and quick and easy checkin/checkout. The bed was "extremely" comfortable...one of the best nights sleep I've had in a long time. Probably best to get a room on the higher floors (mine was on the 12th) , as you are rewarded with nice views , and separation from the low hum of city traffic - not noisy , just there in the background. Overall opinion is thyat I'd stay there again without hesitation.

Room Tip: Higher floor for the views.
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  • Stayed: April 2012, travelled on business
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1  Thank BCFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We stayed here for a long week-end and really enjoyed it. The hotel is in a great location for walking and sight seeing Victoria's downtown area, museum and inner harbour. Our room was nicely furnished, quiet, clean and comfortable. Would definitely stay here again.

  • Stayed: April 2012, travelled as a couple
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Thank myetteee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

i could almost give this hotel 4 stars and i could also give it 2 because it's in great condition. everyone working there is pleasant, except for that 16th floor concierge room, the rooms are not too small, a window that opens, nice bathroom, very quiet and very close to everything so we were on the 15th floor, somewhat of a view and given access to the concierge level. WHAT A JOKE. went in day one for some water, they had some munchie type food out and lots of liquor but here's where it gets confusing.... it's an honor's bar i've done this before so i actually know if their liquor isn't free you do buy your drinks. they guy walking around in charge said NO drinks until 5 pm 2 wine bottles were open for that hour and we didn't dare move out of our seats to get a glass until 4:59 -- the wine was $10 a glass, you had to ask for beer, not sure how much that was. they have a great view but it's so quiet people, the few there, were all whispering - it was being in a library. and it was like the 2 people working the area were police. every time you got up to get something to eat they just stared at you like you were going to take the entire slab of cheese to your table it was so uncomfortable that we decided to go down to the nice bar on the ground floor and SURPRISE same wine in that cozy room with a fireplace and people talking in normal voices was $7 ---- i brought it up to the bartender and even she was a little surprised so really you are paying for the somewhat blah appetizers on the 16th floor i've never had to buy my wine at a hyatt in the concierge room but then to have to pay even more than their bar is just plain WRONG so maybe get your drinks in the bar first floor and take them up to the 16th floor? except there is NO AMBIANCE i don't even think music was on and the breakfast so so
it's too bad they have a good location but they need to fix that FREE deal on 16th floor

Room Tip: it's a rather small hotel so you will pay more for the good view rooms if that's what you ar...
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  • Stayed: April 2012, travelled as a couple
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5  Thank bug4ballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

This is our second stay and we are so impressed with every employee we have met. Everyone is extremely helpful and friendly. Nicely decorated rooms, great views, well run concierge lounge...can't ask for much more. Definitely our first choice in Victoria.

Stayed: April 2012
Thank RebeccaVancouver_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Address: 728 Humboldt Street, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Victoria
#9 Luxury Hotel in Victoria
#9 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range: £93 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in downtown Victoria, British Columbia, the award winning Victoria Marriott Inner Harbour is within walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour from our Victoria, Canada hotel and enjoy all of the outstanding attractions, musicians and artisans, and whale watching tours. Our guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott hotel including luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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