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“Excellent Hotel”

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Victoria Marriott Inner Harbour
Ranked #16 of 49 Hotels in Victoria
Certificate of Excellence
Reviewed 13 July 2012

We stayed for 6 nights in late June/early July. It is an excellent hotel with a great location - close to all of the tourist action. The Pool, Hot Tub, Exercise Room, and Steam Spa are all very well kept and in a great location. The rooms are very clean and we had a balcony.

  • Stayed: July 2012, travelled with family
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Thank VicTraveler_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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844 - 850 of 1,378 reviews

Reviewed 12 July 2012

If you expect Platinum service or respect from this hotel, take your business elsewhere. First, this hotel IS NOT HARBOR FRONT - like advertised. It is directly behind the Empress Hotel and you have a lovely view of the back of the hotel IF YOU ARE LUCKY.

I called two months in advanced, spoke to a front desk manager who was suppose to notate the account (but did not) that we were celebrating our 10 yr anniversary, I was spending 240,000 points, plus cash for three rooms. I was welcomed by a completely clueless front desk manager (female) who informed me that the hotel was sold out, that we would be relegated to the 6th floor, overlooking the lovely parking lot, with the warm ambiance of the howling icemaker, fire alarms going off in the middle of the night and a late evening hotel power failure. Not to mention a domestic dispute involving the room next to me with some Indian wife-beater screaming at 2 am and chasing his wife into the hallway.

There were no amenities in the room as requested by the reservation, no acknowledgement of our 10 yr milestone and ZERO respect given to me as a Platinum member with three rooms.

The only positives I can say are the room was clean, and the valet/bellmen were attentitive and responsive. Maybe they should train the hotel management on what it means to be a Marriott property. This is hands down the worst experience I have EVER had at a Marriott, so much so, that I involved the Patinum Concierge and Twitter. The resolution was a 10k points credit that I have not received. What a joke - 10k after spending 240k. LOL.

Needless to say, we checked out of this joke of a hotel and moved to the Westin Bear Mountain, where I am also a Platinum with SPG and the experience was incredible. A hotel with excellent service, attentive management, and respect paid to the 75+ nights/year that I spend with SGP.

For the record, I spend north of 125 nights/year with Marriott - and I will be crossing the "Harbor Front Marriott" off my list, and I suggest you do the same.

  • Stayed: July 2012
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11  Thank DallasNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

This centrally located hotel offers pleasant service and lovely clean and comfortable rooms. We have stayed before and will certainly stay there again.

Room Tip: A harbor view would be nice.
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  • Stayed: July 2012, travelled as a couple
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Thank timetobeinspired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

We stayed two nights at the Marriott and it was fantastic! The rooms were clean. The staff were super friendly and that wasn't just the front desk. We had a room on the 15th floor and it had a little balcony with a wonderful view. It would have been great to have one at the front of the hotel as we were on the side but the big windows allowed us to see the mountains and water. The beds were comfortable and we requested a small fridge which they promptly brought up even before we had unpacked out bags. The hotel is behind the Empress and within walkiing distance of the inner harbor and Government St. It felt very safe there. I would definitely recommend it to anyone.

  • Stayed: July 2012, travelled with friends
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Thank OutandAbout517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2012

This was the first time that I had stayed at the Marrioot. Amazing hotel with amazing staff who care for the visitors. Great food, although a littke expensive. Close to many Restaurants and sites. Amazing rooms, some with balconies. Doorman was great and knowledgeable.

Room Tip: Ask for a higher floor looking towards the harbour
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  • Stayed: July 2012, travelled on business
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Thank Yesforscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2012

The staff at this hotel are very nice and accomodating. The hotel is a short walk to the inner harbor. Rooms are large and very clean.

  • Stayed: July 2012, travelled with family
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Thank travelcatArlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2012

Great quiet location just a block from the waterfront, nice but small rooms. Overall it was very nice just lacked a little personality. We lost power the night we were catching the 6am ferry which made for an early and tricky morning without an apology. The park behind the hotel is beautiful with some nice running trails :)

  • Stayed: July 2012, travelled with family
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Thank kljes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Address: 728 Humboldt Street, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range: £107 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in downtown Victoria, British Columbia, the award winning Victoria Marriott Inner Harbour is within walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour from our Victoria, Canada hotel and enjoy all of the outstanding attractions, musicians and artisans, and whale watching tours. Our guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott hotel including luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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