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“All around solid but WIFI iffy”

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Victoria Marriott Inner Harbour
Ranked #17 of 49 Hotels in Victoria
Certificate of Excellence
Vancouver, Canada
Level 5 Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“All around solid but WIFI iffy”
Reviewed 10 March 2014

I have had extended stays at this Marriott over the last few years (2 to 5 nights). Generally, the hotel has been value for money. I mention the Wi-fi as being iffy as connectivity depends are which room you get. For laptops no big deal as you can plug in the ethernet cord. Not so for mobile devices (phones and tablets). If you are lucky enough to be in a Concierge Room (floors 13-16), enjoy! The Concierge lounge is quite good in terms of snacks which really are meals in themselves. I like the fact you have an easy to use temperature control panel in each room. The gym on the 2nd floor is average, in large measure due to no universal gym. Just the usual free weights. However the stair masters/cross-trainers, etc. are reasonably new.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toutelemonde123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Canada
Level 5 Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 20 February 2014

Stayed at the Marriott Victoria for one night on a business trip.

Great location, just a short 5 min walk to the inner harbor, and pretty much right behind the famous Empress Hotel. Self-parking was very convenient, and located in the same building.

Check in was pleasant and fast. This is a business class hotel, and the decor and furnishings reflect it. I found the staff, from the Front Desk Agent to the Server/Bartender in the Restaurant to the Doorman, to be top notch in their service delivery.

My room was spacious, clean, and came with a balcony. Beds were very comfortable, and the shower had good water flow. However, for a full-service hotel, I was surprised that there was no mini-fridge in the room and the bath amenities were minimal: one bar of face soap, one bath soap, mini shampoo and conditioner and a shower cap. I have stayed at lesser-service/starred hotels which came with ear-buds, mouth wash etc.

Being on a business trip, I need to use the WIFI while in my room to work. So, I was disappointed to find that the WIFI in this hotel was slow and spotty. While it was nice that the WIFI was offered at no charge, it doesn't do business travelers any good when we can't get decent WIFI access.

Tip for the hotel: Business travelers would rather pay for good WIFI than to have free WIFI that does not work.

Breakfast was included in my rate, and while the selections were limited, the quality of the items served were very good.

In summary, while this property has some great things about it, I have rated is as average, as it is lacking in some key areas.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SqTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this review, 23 February 2014
Thank you for providing valuable feedback about your stay with us. I'm disappointed the wireless internet was not working to its potential and we apologize for the inconvenience this caused during your stay. We are in the process of upgrading as we know the importance to our valued guests. Regarding our amenity package, thank you for comments and I have discussed with our housekeeping management.

We truly appreciate your favorable comments about our staff, service and location. We look forward to welcoming you back to the Victoria Marriott in the near future if business or pleasure brings you this way.

Regards,

Stephen Roughley
General Manager

.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria
Level 5 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 February 2014

We have stayed here before and wanted to see a live performance without having to drive home late at night. Very comfortable hotel. Great service. We had dinner at the restaurant and really enjoyed out meal. Their breakfast is the best around Victoria. Stayed at other hotel and walked over for their breakfast. The only negative is the temperature of the rooms. Every time we stay at the Marriott we cannot regulate the temperature at night. It is always too hot to sleep comfortably.We set it up to be cooler and it never gets down enough. We tried opening the windows but can be noisy depending on your floor. They have a really nice pool and steam room. The self parking garage is very convenient.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank missfitVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lantzville
2 reviews
Reviewed 16 February 2014

Thank you to the Marriott Hotel and staff especially Tamara, our wedding coordinator, for the utmost professionalism and hardwork they committed to our daughter's wedding day. Everything was so much easier because of the efforts of the catering staff, bartenders, server's and the immensely delicious food prepared by the chef's and support staff. We are so grateful for your time, dedication and willingness to work with us to achieve such a thoroughly excellent experience. We highly recommend to all this gem hotel for all your needs, they will take very good care of you and yours. Thanks you for making Brigitte and Scotts wedding day even better.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank dar c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2014

stayed in the Marriott Inner Harbour for business, and was there for about a week. I come from a hospitality background so not much surprises me in terms of service levels, but I was blown away by the quality of service given by every single team member at this Marriott. I read the reviews on tripadvisor before and read about how great the staff were - ok fine - but I couldn't have believed it until seeing it first hand. Everyone was just too helpful - from the front desk to the concierge to housekeeping to the catering staff to the restaurant and bar. SO friendly and helpful.

The room itself was great - very clean and well appointed. the lobby and restaurant were always tidy and organized. The pool area and gym were as good as anyone could ever expect from a hotel.

We had meetings in the 16th floor boardroom which had a view of the Victoria Harbour. Incredible view!

The hotel itself is pretty central to everything in downtown Victoria. It is a 15-30 minute walk from pretty much everything you would want to see in the downtown area and cabs are easily accessible.

There are a lot of beggers all over Victoria which says nothing about the hotel itself, but it should be noted. I was surprised by the numbers of beggers, but again, this is close to every hotel - the Marriott was in a great location.

The one interesting point was that we were in the hotel for 3 days of meetings and were not greeted by the catering manager who booked the meetings until the last 2 hours of the final day. The catering staff working the meetings were always on time and hard working. I just usually expect the catering manager to greet the meeting organizer upon arrival. Small blip on an otherwise fantastic experience. I would absolutely plan on going back the next time in town.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank not interested n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmar P, Guest Relations Manager at Victoria Marriott Inner Harbour, responded to this review, 12 February 2014
Dear not_interested_n

Thank you very much for taking the time to share your experience of the Victoria Marriott Inner Harbour with the TripAdvisor community. I am extremely proud and humbled by your comments abour our team and the service they provided you. I look forward to sharing your feedback with them.

I also appreciate your feedback about your experience in our meeting rooms and with the catering team and will review this with them as well.

Thank you, again, for your kind words and we look forward to the pleasure of serving you again on your next visit to Victoria.

Sincerely,

Helmar Prael
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 January 2014

Nice clean hotel. Staff very helpful and friendly. They booked tours and dinner reservations for us. Within walking distance of the harbor. Anything not withing walking distance and you are able to book a tour and have a shuttle pick you up at the hotel. Would stay there again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank microbug95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bothell, Washington
Level 5 Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 January 2014

The staff was friendly and cheerful. I felt welcome almost immediately. Came to Victoria to celebrate our 30th anniversary and was hoping for a special weekend. They did not disappoint.

We got a beautiful 15th floor corner room overlooking the harbor. The room was spacious, clean, and well appointed. Within minutes someone was at the door with drinks and chocolates to congratulate us. The internet connection was fast and consistent. And the concierge was friendly and eager to give recommendations. Already planning our next trip here.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Buckingbison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmar P, General Manager at Victoria Marriott Inner Harbour, responded to this review, 4 February 2014
Thank you for taking the time to provide feedback about your stay with us at the Victoria Marriott. It is great to know our staff made you feel welcome and recognized your special celebration. I will be sure to recognize our associates. We look forward to welcoming you back on your next visit to Victoria.

Best regards

Stephen Roughley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Property: Victoria Marriott Inner Harbour
Address: 728 Humboldt Street, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in downtown Victoria, British Columbia, the award winning Victoria Marriott Inner Harbour is within walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour from our Victoria, Canada hotel and enjoy all of the outstanding attractions, musicians and artisans, and whale watching tours. Our guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott hotel including luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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