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“Bed completely sunken, worn out”

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Victoria Marriott Inner Harbour
Ranked #16 of 49 Hotels in Victoria
Certificate of Excellence
Reviewed 4 July 2014

The feature that stood out the most about this property was that the bed did not allow for sleep. Unfortunately the bed I had was COMPLETELY sunken and bowl-like. It offered little (if any) support. I was shocked and disappointed that Marriott would offer such a low-quality sleep experience. As a result, no sleep was had!!! I left with bags under my blurry, sleep-deprived eyes. I should note that the only person attempting to sleep in the bed was a solo 120-pound female; it was not my own weight creating the Grand Canyon-esque dip in what remained of the worn out bed. I have also slept in softer beds that still offered a modicum of support; this was not one of them.

Sorry Marriott, not your best performance.

  • Stayed: June 2014, travelled with family
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2  Thank discerningdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this reviewResponded 7 July 2014

Thank you for providing feedback on your recent stay with us. We sincerely apologize for the discomfort and poor sleep experience you encountered. We understand how important a quality bedding program is to our valued guests. I have asked our Director of Housekeeping to review and inspect the condition of the bed and make necessary changes.

I do hope with have the opportunity to welcome you back if your travels bring you to Victoria again.

Sincerely,

Stephen Roughley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 - 578 of 1,378 reviews

Reviewed 4 July 2014 via mobile

On a road trip of Canada for three weeks and decided to spend two nights in Victoria. The Marriott is well placed for a city tour, the room was clean, the facilities good and service all OK. They did seem to forget it was my wife's birthday, which we mentioned on the booking, but otherwise OK.

Stayed: July 2014
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Just spent 5 days at Victoria Marriott Inner Harbour Hotel. Super friendly and helpful staff. Special thanks to Michael and Stephen in the Concierge lounge for all their help and suggestions. Great location.

  • Stayed: June 2014, travelled with family
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Thank jimmyg777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

The staff are all very nice and helpful. The rooms were clean and my room had a great view ( 16 floor ). It close to downtown marina which was just a quick walk away probably took about 7 minutes or less to walk to the Imax. We were out really late on one the nights and the parking lot was full but they had some spots saved for people that our out late and we were able to get a parking spot which is very nice since most hotel just say your out of luck and to go find one yourself. Next time I go to Victoria I will be staying here again. I drove so I dont know if its far away from the stores in Downtown or a good walking distance. We didnt have time to go explore all the shops but everything seemed pretty close.

Room Tip: If you are able to get a top floor its worth it but try to get the one facing the water. I am sure t...
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  • Stayed: June 2014, travelled with friends
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Thank Hockey1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

After reading some recent reviews was pleasantly surprised to have a good experience at this hotel. Good location two blocks from the inner harbour, away from the tourist noise and bustle. We travel with dogs who eat raw food so housekeeping brought us a mini fridge to accommodate and was great with changing our room to feather free. Room service was fast and reliable. Fire And Water restaurant served a great dinner with good wait staff (had tandoori prawns, lamb sirloin and creme brûlée) Rooms on Humboldt street side are quiet. Free wifi, clean pool and sauna, ample gym facilities. Only complaints - no movie system and slow elevators.

Stayed: June 2014, travelled as a couple
Thank Girly-Avanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Lovely room with an excellent view and exceptionally clean. All the staff was very polite and friendly. The bed very comfortable with excellent pillows. We had breakfast in the room every day because it was very good and very reasonably priced. The only downfall was the wi-fi: very slow, we barely could use our i-pads.

Room Tip: Ask for higher floor with a view
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  • Stayed: June 2014, travelled on business
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Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Was surprised this hotel had such good reviews. The staff were very nice but the hotel is a little shabby. Indoor pool was clean and had a nice outside but once out you could not get back inside! Rooms were clean but ordinary. We did use the executive lounge and it was nice and open all the time. Easy walk to some sites.

Stayed: June 2014, travelled as a couple
Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this reviewResponded 30 June 2014

Thank you for providing feedback on your recent stay with us. It is unfortunate that the hotel did not meet all of your expectations and we do apologize for this. I have spoken with our engineering team regarding the access from outdoor patio into pool area. Thank you for your positive comments about our associates and the overall cleanliness of the property. We our glad you had the opportunity to use the executive lounge as the views of the city and harbour are wonderful. I do hope we have the pleasure of welcoming you back in the near future.

Sincerely,

Stephen Roughley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Address: 728 Humboldt Street, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range: £107 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in downtown Victoria, British Columbia, the award winning Victoria Marriott Inner Harbour is within walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour from our Victoria, Canada hotel and enjoy all of the outstanding attractions, musicians and artisans, and whale watching tours. Our guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott hotel including luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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