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“Great last-minute deal, fine hotel, mattress a bit saggy”

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Victoria Marriott Inner Harbour
Ranked #15 of 49 Hotels in Victoria
Certificate of Excellence
Nashua, New Hampshire
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great last-minute deal, fine hotel, mattress a bit saggy”
Reviewed 6 July 2014

Our B&B turned out to be a mismatch when we arrived so we needed a hotel fast. We got a great last minute deal for two nights, got a BIG corner room with mini-balcony, and settled in.

The room was great, and a fine value. The only thing I noticed, after the second night, was what another recent review noted - the mattress was a bit saggy. Our sense wasn't nearly as bad as his - it was just a bit old. Everything else about the room was everything we could have wanted.

The restaurant in the hotel was overpriced but there are many alternatives close by so that wasn't a problem.

Room Tip: Ask for corner balcony on a high floor. Our room 711 couldn't really see the harbor.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deBronkart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
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English first
Vancouver Island, Canada
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 July 2014

The feature that stood out the most about this property was that the bed did not allow for sleep. Unfortunately the bed I had was COMPLETELY sunken and bowl-like. It offered little (if any) support. I was shocked and disappointed that Marriott would offer such a low-quality sleep experience. As a result, no sleep was had!!! I left with bags under my blurry, sleep-deprived eyes. I should note that the only person attempting to sleep in the bed was a solo 120-pound female; it was not my own weight creating the Grand Canyon-esque dip in what remained of the worn out bed. I have also slept in softer beds that still offered a modicum of support; this was not one of them.

Sorry Marriott, not your best performance.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank discerningdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this review, 7 July 2014
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the discomfort and poor sleep experience you encountered. We understand how important a quality bedding program is to our valued guests. I have asked our Director of Housekeeping to review and inspect the condition of the bed and make necessary changes.

I do hope with have the opportunity to welcome you back if your travels bring you to Victoria again.

Sincerely,

Stephen Roughley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 July 2014 via mobile

On a road trip of Canada for three weeks and decided to spend two nights in Victoria. The Marriott is well placed for a city tour, the room was clean, the facilities good and service all OK. They did seem to forget it was my wife's birthday, which we mentioned on the booking, but otherwise OK.

Stayed July 2014
Helpful?
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
2 reviews
Reviewed 2 July 2014

Just spent 5 days at Victoria Marriott Inner Harbour Hotel. Super friendly and helpful staff. Special thanks to Michael and Stephen in the Concierge lounge for all their help and suggestions. Great location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmyg777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Washington
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 June 2014

The staff are all very nice and helpful. The rooms were clean and my room had a great view ( 16 floor ). It close to downtown marina which was just a quick walk away probably took about 7 minutes or less to walk to the Imax. We were out really late on one the nights and the parking lot was full but they had some spots saved for people that our out late and we were able to get a parking spot which is very nice since most hotel just say your out of luck and to go find one yourself. Next time I go to Victoria I will be staying here again. I drove so I dont know if its far away from the stores in Downtown or a good walking distance. We didnt have time to go explore all the shops but everything seemed pretty close.

Room Tip: If you are able to get a top floor its worth it but try to get the one facing the water. I am sure t...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hockey1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver BC
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 June 2014 via mobile

After reading some recent reviews was pleasantly surprised to have a good experience at this hotel. Good location two blocks from the inner harbour, away from the tourist noise and bustle. We travel with dogs who eat raw food so housekeeping brought us a mini fridge to accommodate and was great with changing our room to feather free. Room service was fast and reliable. Fire And Water restaurant served a great dinner with good wait staff (had tandoori prawns, lamb sirloin and creme brûlée) Rooms on Humboldt street side are quiet. Free wifi, clean pool and sauna, ample gym facilities. Only complaints - no movie system and slow elevators.

Stayed June 2014, travelled as a couple
Helpful?
Thank Girly-Avanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level Contributor
149 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 June 2014

Lovely room with an excellent view and exceptionally clean. All the staff was very polite and friendly. The bed very comfortable with excellent pillows. We had breakfast in the room every day because it was very good and very reasonably priced. The only downfall was the wi-fi: very slow, we barely could use our i-pads.

Room Tip: Ask for higher floor with a view
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Property: Victoria Marriott Inner Harbour
Address: 728 Humboldt St, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located downtown Victoria, the award winning Victoria Marriott Inner Harbour is walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour for Victoria attractions, musicians and artisans, and whale watching tours. Our Victoria BC hotel guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott Hotel including feather duvets and luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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