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“Hoped for a bit more.”

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Victoria Marriott Inner Harbour
Ranked #17 of 52 Hotels in Victoria
Certificate of Excellence
North Vancouver, Canada
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Hoped for a bit more.”
Reviewed 7 July 2014

This is a nice enough hotel in a good location. The best part of our stay was the customer service. We brought bicycles and every effort was made to ensure we were comfortable with the storage provided with regard to security and prevention of damage. The hotel itself is well maintained but feels a bit run down. We booked a superior room which should have given us a view - but resulted primarily in looking at the back of some buildings and a glimpse of the ocean (and no view of the inner harbour at all). The room was also surprisingly small, for the same cost we have stayed in much more luxurious rooms. We utilized valet service which was both friendly and efficient. Unfortunately one of the elevators was not working during our stay which resulted in some very long waits both leaving and returning. My recommendation, don't bother upgrading to a superior room as it doesn't feel superior at all.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CrowFlyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this review, 9 July 2014
Thank you for providing feedback on your recent stay with us. I'm sorry the room configuration and view didn't meet your expectations. The situation with our elevator was unfortunate and we did acknowledge the challenges our valued guest experienced. We appreciate the positive comments regarding our associates and the customer services you received. I do hope with have the opportunity to welcome you back to Victoria in the future.

Sincerely,

Stephen Roughley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
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English first
Qualicum Beach, Canada
Level Contributor
187 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 7 July 2014

This Marriott Hotel is in a great location in Victoria.

Most rooms have a view, it's central to all the tourist attractions, yet in a quiet location.

The staff is wonderful. They are friendly and helpful, efficient and always ready to please.

The rooms are, as in all Marriott's, comfortable, clean and quiet. Our room was a little on the small side for a week stay, but still adequate.

I highly reccomend this hotel if you want to be in walking distance to attractions, but still want peace and quiet to sleep.

Room Tip: Ask for a view room.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dhughesehansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 July 2014

Very good location, the service is great (employees are nice and kind). The rooms are very well: clean and comfortable.
However, I can't have an opinion about the breakfast. By unknown reasons I couldn't have the chance to taste it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this review, 23 July 2014
Thank you for staying at the Victoria Marriott. It is wonderful to know you had a enjoyable stay and thank you for recognizing our fine associates. We look forward to welcoming you back in the near future.

Regards,

Stephen Roughley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashua, New Hampshire
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 July 2014

Our B&B turned out to be a mismatch when we arrived so we needed a hotel fast. We got a great last minute deal for two nights, got a BIG corner room with mini-balcony, and settled in.

The room was great, and a fine value. The only thing I noticed, after the second night, was what another recent review noted - the mattress was a bit saggy. Our sense wasn't nearly as bad as his - it was just a bit old. Everything else about the room was everything we could have wanted.

The restaurant in the hotel was overpriced but there are many alternatives close by so that wasn't a problem.

Room Tip: Ask for corner balcony on a high floor. Our room 711 couldn't really see the harbor.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deBronkart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver Island, Canada
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 July 2014

The feature that stood out the most about this property was that the bed did not allow for sleep. Unfortunately the bed I had was COMPLETELY sunken and bowl-like. It offered little (if any) support. I was shocked and disappointed that Marriott would offer such a low-quality sleep experience. As a result, no sleep was had!!! I left with bags under my blurry, sleep-deprived eyes. I should note that the only person attempting to sleep in the bed was a solo 120-pound female; it was not my own weight creating the Grand Canyon-esque dip in what remained of the worn out bed. I have also slept in softer beds that still offered a modicum of support; this was not one of them.

Sorry Marriott, not your best performance.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank discerningdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMThomson, General Manager at Victoria Marriott Inner Harbour, responded to this review, 7 July 2014
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the discomfort and poor sleep experience you encountered. We understand how important a quality bedding program is to our valued guests. I have asked our Director of Housekeeping to review and inspect the condition of the bed and make necessary changes.

I do hope with have the opportunity to welcome you back if your travels bring you to Victoria again.

Sincerely,

Stephen Roughley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 July 2014 via mobile

On a road trip of Canada for three weeks and decided to spend two nights in Victoria. The Marriott is well placed for a city tour, the room was clean, the facilities good and service all OK. They did seem to forget it was my wife's birthday, which we mentioned on the booking, but otherwise OK.

Stayed July 2014
Helpful?
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
2 reviews
Reviewed 2 July 2014

Just spent 5 days at Victoria Marriott Inner Harbour Hotel. Super friendly and helpful staff. Special thanks to Michael and Stephen in the Concierge lounge for all their help and suggestions. Great location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmyg777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Marriott Inner Harbour

Property: Victoria Marriott Inner Harbour
Address: 728 Humboldt St, Victoria, British Columbia V8W 3Z5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located downtown Victoria, the award winning Victoria Marriott Inner Harbour is walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour for Victoria attractions, musicians and artisans, and whale watching tours. Our Victoria BC hotel guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott Hotel including feather duvets and luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria
Victoria Marriott Inner Harbour Vancouver Island

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