What a nightmare it was trying to book here & made worse by waking up with dozens of bed bug bites :-(
We called twice to book but was told by the lady at reception to call back later as she was too busy but they had availability! Third call lucky, we were able to book, well we thought we booked as we repeated our contact details & credit card at least 3 times & told her we would arrive between 5-6pm & she said she had a double room for us.
We arrived just after 5pm & got told there's no reservation for us! It took 15mins to convey to her that we had booked over the phone, gave her our credit card details & told we'd be arriving between 5-6pm.
In the end she moved a single girl out of the double room we had booked & in turn kicked a guy out of another room to give the bed to the girl who was in our room.
The only thing stopping us from walking out & going elsewhere (which we wanted to do at by this point) was that we had already called every accommodation in Victoria within our budget, earlier in the day before trying here & everywhere else was fully booked & we weren't picking up a rental car until the next day, or else we would have driven to Nanaimo!
We checked the room & bed as best we could but woke up with dozens of bed bug bites. We informed the host in the morning & asked if she was aware of bed bugs here & she told us that one other girl had previously notified her that she got bed bugs here.
The host gave us cream for the bites & said she would clean the room which I hope she does coz we had to fumigate our bags and all of our clothes & spent days being extremely itchy & embarrassed by the visible lumpy bites!
As for location, don't walk down Pandora St (between Douglas St & Quadra St) at night! There's a handful of junkies that harass people passing by, it's a very seedy part of the city!
Do yourself a favour, read & listen to the reviews & just go elsewhere! Talking to other guests they had just as hard a time when booking in as us. Hopefully they didn't also get bed bug bites?!!
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- Also Known As:
- Turtle Hostel Victoria, Vancouver Island