We booked with EMR vacation rentals & prior to arriving they were great. When we met the Greeter at the house she was not familiar, with the house or arrangements we had made prior. Wanted to know who we dealt with & see the email about the pack & play, I felt she was aggressive . She assured me the Saturday we were leaving was very busy & that someone would call during the week to confirm what time we were leaving, no one called until 08:02 the Saturday morning ( we were in airport dropping off some family members) when we got back to the house before 09:00 the cleaning people were already in. Check out is 11:00. The house was not overly clean when we checked in pistachio discards on upper deck, cobwebs in great room, flies on floor, food in freezer from previous guests,. We were assured the hot tub would be cleaned & serviced but that did not happen there was no chemical in the hot tub at all, the water level well below jets, no test strips. Victoria was very hot that week so having fans available in the house would be appreciated . There are NO window coverings at the back of the house, great room & master suite & bathroom, I did read in the guest book that others have raised this issue, for privacy & helping with how hot the house is in the afternoon. Owners should consider installing window coverings. The view from the house is wonderful the great room & kitchen were so functional the BBQ is in a awkward spot. The location was great. I contacted EMR reservations manager Kari Aug. 4 with my concerns/observations she assured me someone would get back to me.... Aug 17 no one has.
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|How easy was key pickup/access to the property?||Overall condition of the property|
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