My girlfriends and I booked a 3 night getaway at Sparkling Hills and were hoping if all went well we would make it a yearly trip.
Upon check in we were rudely greeted by a particular front desk woman. The valet guy was very sweet and came up to the room to show us around. We were surprised to notice the room was quite warm (23 degrees) and the temperature could not be adjusted the whole weekend despite two attempts to repair it by maintenance. The windows are not allowed to be open at night since the squirrels can crawl in. There should be a screen so that the windows can be open during the night.
We also brought a few snacks that needed chilling, but the fridge was no colder than 15 degrees so by day two everything we brought was not edible. The front desk said the fridge was not meant to keep things cool. I also brought a nice platter for our snacks and it was removed by room service. I tried many times to get a friend to pick my platter up after I realized it was missing but it was never found and nobody ever got back to me after phone calls and an email.
They advertise on their website for a girls getaway, but the rooms are set up for couples only since there is no privacy to take a bath or shower.
We were also there the same weekend as a noisy wedding . We felt like the wedding was a priority and that we were just an annoyance. If we required any room service we were told that it will take awhile because the wedding was going on. We had drunk people continuously knocking on our door at 4am.
One of my friends finally spoke to management herself and we were given a complementary 2 course meal for dinner which helped.
Upon check out I was told that the 3 nights and the spa treatments were all charged on my credit card without my permission. We had gift cards to pay for the spa treatments which I confirmed we would do at the time of booking. They had offered to reverse the charges once the manager stepped in.
Overall the service in the restaurant was excellent and so was the service in the spa. I agree with other reviews that breakfast needs to be served later for guests who would like to sleep in... And blackout curtains.
The manager was great. She seemed stressed and that is probably caused by some incompetent staff and having to correct everyone else's mistakes.
I wish the experience was better because is truly is a beautiful place. They either need to lower their prices, or smooth the kinks out.
- Official Description (provided by the hotel):
- Over 3.5 million crystals infused within this modern oasis – a most remarkable hotel and wellness centre with European-inspired design elegance. Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan, your personal journey to whole body health and wellness begins at our standout among British Columbia resorts. Wellness Packages at KurSpa Sparkling Hill’s reputation as an internationally-renowned wellness center and health retreat is unparalleled. What better way to spark your journey towards a new you than our Wellness Packages, providing savings on spa and wellness treatments at KurSpa. Learn more about our Weeklong Wellness Packages. Also be sure to explore our fitness classes and meditation workshops to promote well-being in mind, body and spirit. KurSpa: A Holistic Health Spa The heart of our Lake Okanagan resort is KurSpa, our 40,000 square foot European-inspired spa, clinic, and wellness center. It is the largest spa in Canada and shines brightly as a worldwide wellness destination. Relax, renew, and revitalize at KurSpa's seven unique aromatherapy, steam, and sauna rooms. Swim in Kurspa's serenity pool featuring underwater music and a Swarovski crystal night sky. Choose from over 100 transformative spa treatments and therapies to detoxify the body and promote optimum health. Consult with our professional team including our naturopathic physician, psychiatrist, massage providers and kinesiologists and view their renowned clinic services. Enhance your relationships with the help of our SHaRP program, which can range from romantic to work relationships. Schedule yourself a mini silent retreat in our Serenity Room. Or, experience the first European Cryo Cold Chamber (-110°C) in North America, our signature KurSpa treatment. Our Luxurious British Columbia Resort Take in the stunning beauty of the Okanagan Valley from our BC resort’s luxury guest rooms and penthouses, which feature sweeping lake and mountain views and operable floor to ceiling glass window walls that can be opened to instantly transform your room into an outdoor oasis. Swarovski crystals illuminate fireplaces, fixtures and ceilings, lending a luminous and luxurious ambience to every space. Fresh Fine Dining Sparkling Hill Resort is also home to the best fine dining destinations in Vernon, BC. PeakFine, our signature restaurant, serves a menu emphasizing the freshest and finest ingredients the Okanagan Valley has to offer. Known as the "Napa of the North" the region's spectacular wines are on offer at PeakFine and Barrique & Java, our more casual wine, tapas, and coffee bar. Stunning Swarovski crystal chandeliers and accents imbue our dining spaces with glamour and elegance, and those seeking an elegantly rustic setting for private dining or special events will find it in Gernots. Discover Sparkling Hill Recognized as a trendsetter in healthy living and wellness hospitality, our Okanagan Lake resort is a distinctive destination for the modern sophisticated traveler. Whether planning a couple's escape, corporate wellness retreat, or incentive travel, our British Columbia resort delivers an unforgettable blend of relaxation, restoration, and wellness. Please explore our website; we look forward to welcoming you to Sparkling Hill Resort on your personal journey to whole body health and wellness. ... more less
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- Also Known As:
- Sparkling Hill Hotel Vernon