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“Junior Suite Good Deal”

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Sandman Inn & Suites Vernon
Ranked #12 of 20 Hotels in Vernon
Reviewed 16 March 2013

Junior Suite comes with a small couch and one chair microwave and frig. It nice to be able to sit in a comfy chair and watch a flat screen. great for a room in this price range. Front desk was helpful in suggesting a route for short walk.

  • Stayed: March 2013, travelled on business
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Thank itisjustmeismyname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 18 March 2013

Thank you for posting your comments. Guest satisfaction is our primary goal and we appreciate hearing from our guests. I am very pleased that your had a comfortable stay and look forward to hosting you on your next visit to Vernon.

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93 - 99 of 130 reviews

Reviewed 5 November 2012

Stayed with family for a hockey tournament. Was not informed the hotel was under construction during our stay.
Walls very thing between rooms - you can hear 'everything' from above and below your suite. The hallways are freezing cold (no heat whatsoever in our hallway). We were alotted two towels for a family of four and were questioned when we asked for more from the front (like we were supposed to share our two bath sheets?).
Be prepared to be asked for money from the various parking lot "visitors" - we had a few of these - with their various stories and tales of woe of why they needed "our money".
Our kitchen that we had to pay an extra $10 a night for was not a kitchen at all - it was a microwave, toasteer and fridge (evidently some of the other suites did have stoves, not ours; and some were quite a bit larger) - not sure how you get off charging the same rate for less services? We could not toast in our toaster or it would set off the smoke detector :( Our poor neighbours :( Bathrooms had stains on the walls, floors, etc. And the carpet also had mysterious stains? Our view was a disgusting cement courtyard of some sort - it was gross (I kept the dark burgundy curtains drawn shut for our entire 3 day stay).

Cant say we got a lot of sleep or enjoyed our stay - for the money, I would have preferred to stay somewhere else. Would definitely not recommend this hotel.

Room Tip: Choose a different hotel - if you do choose this hotel - ask for an upgrade room with the larger sui...
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  • Stayed: November 2012, travelled with family
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Thank momof3inbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 7 November 2012

Thank you for taking the time to post your comments. I apollogize for your stay being less than satisfactory. It is always our goal to provide excellent guest service and I regret that we did not meet your requirements. I also apologize if you were disturbed by the painting of the building. This is part of a major renovation of our hotel which we are undertaking to ensure that we meet our guests' expectations. We do appreciate your comments - thank you.

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Reviewed 27 August 2012

After touring the U.S. for 17 days and staying in several different hotels in 8 different states, we were definitely spoiled with very large, beautiful clean rooms which we paid the same for, or less, for just an average, tiny room we were in at the Sandman. Definitely overpriced and a bit outdated. The hallways definitely need the carpet replaced as there were ugly looking stains throughout. The room itself was clean, but as I said, small, with a very tiny bathroom. The two nights we stayed were very quiet, though, and we did sleep well as the mattress was comfortable. Our teenage daughter slept on the pullout couch which had a brand new mattress so it was comfortable for her as well. This hotel needs some upkeep and renovating and for the price we paid, we would probably pass on this one next time.

  • Stayed: August 2012, travelled with family
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1  Thank jaggsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 29 August 2012

Thank you for your review. I am pleased to be able to say that a renovation is planned. I am also pleased to hear that your stay was comfortable. All guest comments are important to us and I appreciate you taking the time to post yours.

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Reviewed 9 August 2012

This place is definitely more a motel but it was fine for a night's stay. The room needs a refurbishment but again as it was only one night it did the job. We slept well and the bathroom was fine too. The AC worked well and it seemed fairly quiet when you were in the room.

There is a supermarket across the street and an Irish pub/restaurant right next to it. I wish I could remember the name of the Chinese restaurant we ate at - it was a short drive away, NOT the one next to the hotel which looked DODGY!! The one we ate at had great food and the service was good. Possibly one of the best meals I had in Western Canada.

Stayed: July 2012, travelled with friends
Thank travelchickuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 11 August 2012

Thank you for your comments. I am pleased to hear that your stay with us was comfortable. This is a convenient location with a number of very good restaurants close by. In regards to your comment about the need for refurbishment, I am pleased to be able to say that we have a renovation beginning soon. We appreciate receiving all guest comments as they help us to continue to strive for excellence in guest satisfaction. Thank you very much for taking the time to comment.

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Reviewed 24 June 2012

During an organized tour around the Canadian Rockies, we stayed here for one night.

Overall, it was a good stay. The room was big enough and clean. The walls looked dated, with discoloured areas and spots where obviously something heavy hit the wall, but else the room was perfectly fine for us. It was quiet, the beds comfortable, so we slept well.

The staff was kind and helpful, breakfeast in the Denny's restaurant was plenty and tasty.

I wouldn't mind stay here again.

  • Stayed: June 2012, travelled with friends
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Thank GundamWing101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

We are pleased that you enjoyed your stay and that our staff provided excellent service. Thank you for taking the time to submit your review.

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Reviewed 7 April 2012

We recently stayed one night at this hotel in Vernon. Our rate included breakfast at Denny's. we arrived before 10am on a Saturday and were very surprised that we were allowed an early checkin. The front desk was very efficient and accommodating.... We'll definitely remember that for future visits to the area. Checkout was smooth as well. Rooms were comfortable and we were in a corner of the hotel that I thought was quiet although my partner said he could hear the revellers down the hall. He also commented that the hallway smelled but I didn't really notice it. Customer service must be all it takes for me to be happy?

Denny's was crazy busy both times we ate there. Staff was very friendly despite being run off their feet! Breakfasts were good and affordable with many options.

While in Vernon I visited the Ousia day spa on the hill. I definitely recommend this if you're not into skiing and everyone else is! They had some great specials on while I was there so it was really easy to pass the time. I'll make this spa one of my rituals whenever passing through.

We'll be back.

  • Stayed: March 2012, travelled as a couple
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Thank mapleleaf_trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 10 April 2012

Thank you for taking the time to post a review of your stay with the Sandman Inn Vernon. As guest comfort and satisfaction are always our primary goals, we are very pleased that your stay was pleasant. Although early check-ins are not always possible, we do strive to accommodate our guests' needs. Guest services are available 24 hours a day and we encourage our guests to inform us of anything we can do to help them enjoy their stay. We always appreciate guest feedback as it enables us to ensure that we provide the best service possible. Thank you for staying with us.

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Reviewed 27 March 2012

My Dad and I recently spent two nights at the Sandman Inn in Vernon. When we arrived, we were given two rooms on the second floor, however as Dad is 89 and uses a cane the staff assigned us two very accessible rooms on the ground floor. The manager was also extremely helpful when our room cards didn't work (due to a new lock being put in), she came out and assisted us immediately. Our rooms were very clean, the housekeeping staff did a great job. We enjoyed our breakfast at Denny's and the service there was terrific.
The staff was friendly and remembered our names (a real bonus). Thanks to all of you. We will recommend your Inn to family and friends.

  • Stayed: March 2012, travelled with family
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Thank lila m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-General, General Manager at Sandman Inn & Suites Vernon, responded to this reviewResponded 29 March 2012

Thank you for taking the time to comment on your stay with us. Our guests' comments are important to us and I am very pleased that you enjoyed your stay. We do strive to provide a high level of service to our guests and are pleased to assist. We appreciate your business and your recommendation. Thank you.

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Additional Information about Sandman Inn & Suites Vernon

Address: 4201 32 St, Vernon, British Columbia V1T 5P3, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 20 Hotels in Vernon
Price Range: £60 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Inn & Suites Vernon 3*
Number of rooms: 86
Official Description (provided by the hotel):
Minutes from Silver Star Ski Resort and nearby Kalamalka and Okanagan Lakes, Sandman Inn & Suites Vernon features 86 newly renovated guest rooms, full kitchen and studio bedroom suites, and a business centre, making it the perfect choice for your next stay. ... more   less 
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Also Known As:
Sandman Inn And Suites Vernon
Sandman Inn & Suites Vernon Hotel Vernon
Sandman Hotel Vernon

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