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“Poor Support for Mobility Challenges”

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Sandman Inn & Suites Vernon
Ranked #12 of 20 Hotels in Vernon
Golden, Canada
Level 6 Contributor
166 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Poor Support for Mobility Challenges”
Reviewed 7 August 2014

I booked a room at the Sandman Inn & Suites Vernon from the online central reservations on August 4th for a one-night stay for August 5th. One of the conditions of the booking was the need to have accessibility for my elderly father. I asked for a first floor room or, failing this, access to an elevator for higher-level floors. This was the only condition of the reservation. Upon arrival at the hotel, we were told that there were no available first floor rooms and that there was no elevator. While the front staff offered us an apology and help with the bags, my father had to climb two separate sets of stairs to access the room. In addition to this affront to his accessibility, the room had air conditioning that did not cool the room, even though it was left on from our arrival till the time we left. Needless to say, we did not have a very comfortable sleep or stay at the hotel. Although we only stayed one night, the competency of the reservation approach and inability to assist us in dealing with our difficulties during our stay did not fill us with a great deal of confidence in Sandman Inn & Suites Vernon, in particular, and Sandman Hotel Group, in general. This is very disconcerting.

Room Tip: Make sure you have a guaranteed room for the needs of the guests attending.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CanadianCycleTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
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English first
Vancouver, Canada
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

Thank God for air conditioning. The hotel is centrally located in Vernon. It has just undergone a renovation to update. It has been tastefully done in charcoal, stone and wood with each room having a full kitchen flush to the wall. It has a small pool and a Denny's Restaurant attached to it that runs 24hours a day. The staff are very friendly and accommodating? The beds are very comfortable.But oh, the air conditioning! It was 34 degrees Celsius the four days we were there. For the winter months, the hotel is very convenient to the ski hills.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 July 2014

We booked our reservation online and initially they couldnt didnt find it. However, within 15 minutes and after calling their corporate offices we were checked in and were given a free upgrade to a king room.

The hotel has been recently renovated and is really quite beautiful. Even though they are upgrading the hotel, we never saw or heard any construction noise. The room was very quiet and seemed to be sound proofed. The room was very clean (the housekeeping staff were very professional and friendly) and updated nicely. The bed was very comfortable and the room had a nice option to regulate heat or air conditioning. The AC works great as the room was a cool temperature when we first arrived.

The only criticism we would have is that the hotel did not have a hot tub. There is an indoor pool that seemed to be very well maintained.

We would stay here again and recommend this hotel to others.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Ace_Rimmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langley, Canada
Level 5 Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 21 July 2014

Stayed here one night as we couldn't get a room in Kelowna. Lobby was bright and clean, updated and modern. The rooms however are still a work in progress. Swag lamp??? Outdated fixtures. The bed was very clean and comfortable, the room itself was quiet.
I would give this hotel another try when their renovations are complete.
The next morning as we were getting ready to go, we noticed that the fire escape plan that is on the back of the door was for the wrong room and the wrong floor! Also the coffee packs that are complimentary were both expired. One by six months and the other by two months. Make sure to check these!
Parking was at a minimum, but was free.
There is a Denny's restaurant sort of attached to the hotel and it was convenient for a quick breakfast before hitting the road in the morning.

Room Tip: Check the fire escape plan and the expiration dates on the coffee packs. We stayed on the first floo...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Karin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 July 2014 via mobile

I made our reservation about two months prior to arrival but when we got there, the reservations had somehow been cancelled. The front desk person was pleasant and said they had switched to a new computer system and maybe they were lost in the switch. They had rooms available so it want a big deal, but it still frustrated me, as it's prime tourist season.

The rooms were clean and well appointed. The hotel is undergoing renovations and you could tell that most of the furnishings were new.

My biggest complaint is that the WiFi was extremely slow. This is unacceptable. My only other minor complaint is the TV reception was poor, and no channel listing or TV guide channel.

For the rate we paid I would consider staying here again. However, I would make my stay conditional on them getting internet access that worked.

Stayed July 2014
Helpful?
Thank Kevman1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014 via mobile

Checked in early, turned the Air-conditioning on came back late, knowing we needed to wake up early. Got to the room and the ac was off. Opened the window, and there was no screen. Spoke to front desk and they moved us at 12:30am to another room. The ac was on and the room was cool already. Thanks to the great front desk service for saving the night. The hotel is esthetically upgraded but was still not a business class hotel. Lastly, there is no elevator.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kamloops
Level 5 Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 July 2014

My last sandman experience was terrible so I did not know what to expect, this hotel was actually quite good. Newly renovated in all public areas and all the rooms with the exception oft he drapes, big deal, the staff even let me know this before checking in. Great service, big, clean room, with a small kitchenette. Bathrooms is very small and has an awkward layout, but not problems really. Good location, walking distance to restaurants, mall, and fast food. Perfect for a business trip or team trip.

Room Tip: Main road on one side, train on the other, but it did not go by that often, I saw it once in the w...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Inn & Suites Vernon

Property: Sandman Inn & Suites Vernon
Address: 4201 32 St, Vernon, British Columbia V1T 5P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 20 Hotels in Vernon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sandman Inn & Suites Vernon 3*
Number of rooms: 86
Official Description (provided by the hotel):
Minutes from Silver Star Ski Resort and nearby Kalamalka and Okanagan Lakes, Sandman Inn & Suites Vernon features 86 newly renovated guest rooms, full kitchen and studio bedroom suites, and a business centre, making it the perfect choice for your next stay. ... more   less 
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Also Known As:
Sandman Inn And Suites Vernon
Sandman Inn & Suites Vernon Hotel Vernon
Sandman Hotel Vernon

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