I booked a room at the Sandman Inn & Suites Vernon from the online central reservations on August 4th for a one-night stay for August 5th. One of the conditions of the booking was the need to have accessibility for my elderly father. I asked for a first floor room or, failing this, access to an elevator for higher-level floors. This was the only condition of the reservation. Upon arrival at the hotel, we were told that there were no available first floor rooms and that there was no elevator. While the front staff offered us an apology and help with the bags, my father had to climb two separate sets of stairs to access the room. In addition to this affront to his accessibility, the room had air conditioning that did not cool the room, even though it was left on from our arrival till the time we left. Needless to say, we did not have a very comfortable sleep or stay at the hotel. Although we only stayed one night, the competency of the reservation approach and inability to assist us in dealing with our difficulties during our stay did not fill us with a great deal of confidence in Sandman Inn & Suites Vernon, in particular, and Sandman Hotel Group, in general. This is very disconcerting.
- Official Description (provided by the hotel):
- Minutes from Silver Star Ski Resort and nearby Kalamalka and Okanagan Lakes, Sandman Inn & Suites Vernon features 86 newly renovated guest rooms, full kitchen and studio bedroom suites, and a business centre, making it the perfect choice for your next stay. ... more less
- Reservation Options:
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- Also Known As:
- Sandman Inn And Suites Vernon
- Sandman Inn & Suites Vernon Hotel Vernon
- Sandman Hotel Vernon