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“Fire Alarm in the night, management sends people into possibly a dangerous situation.”

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Holiday Inn Express Hotel & Suites Vernon
Ranked #11 of 20 Hotels in Vernon
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fire Alarm in the night, management sends people into possibly a dangerous situation.”
Reviewed 29 June 2013

The safety practices of the hotel management is more then scary!! We stayed in this hotel on a night were the fire alarm had gone off at about 10:15 BC time and as every one pilled outside to safety the fire truck arrived and before they concluded that there was no danger inside the staff of the hotel sent everyone back into the hotel. When everyone entered the hotel some making it back to there rooms it was found out that everyone needed to leave again because it wasn't know if it was safe yet. So back outside, I'll I could think about is some (bad word) just sent me and my wife and small kids into a building not cleared and possibly dangerous still. This could have turned into something terrible and I plan to make every effort to make sure the saftey practice of this hotel is well know by head office of Holliday Inns so better practices are taken in the future. Not impressed and will never stay in this or the sister hotel Pacific which is across the parking lot from it again!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Saskatchewan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review, 10 July 2013
Dear Saskatchewan2013,

Thank you for your feedback regarding your recent visit at our hotel. I am very sorry to hear about the troubles you encountered during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Calgary
Level 6 Contributor
122 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 17 June 2013

Although we had not initially planned to stay in Vernon we chose to change our itinerary at the last minute and made a reservation at this Holiday Inn Express based solely on TripAdvisor ratings and feedback. We were not disappointed. Our room (King Suite) was huge and we appreciated the space. We had some initial concerns about potential noise from the highway due to the hotel’s location but this proved not to be an issue. The hotel is clean and well maintained and apparently fairly new. The included breakfast was good and the coffee proved to be excellent! No complaints.

Room Tip: The King Suites are huge and well worth the added cost
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AvidTravellerCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2013

For what you would think is an above average hotel, this hotel lacked in a few areas. I found everything about this facility to be just acceptable. Just average. It is at first glance an ok place, however after staying there 3 nights for $600.00 including taxes, the following reasons are why I would not stay here again: being able to find a parking place on two of three nights (the parking lot is well lit, but is not big enough to support the guests), being that the hotel has another hotel across the parking lot, the highway noise seemed amplified and I was awaken several times each night with loud trucks, sirens etc., the cleaning staff entered my room with the do not disturb light on and a request already made and granted to just change towels. My wife was napping at the time they entered the do not disturb room and frightened her. She was napping because of the lack of sleep the night before from the highway noise. I will not stay at this hotel again, even at half the price I paid this time.

Room Tip: Get a South facing room on the East end of the hotel. This should cut the noise down considerably f...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Lance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this review, 11 June 2013
Dear Lance S,

Thank you for taking the time to post your comments. I am very sorry to read about the troubles you encountered during your most recent visit especially with the condition of parking and service received from our housekeeping staff. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. We will use your comments to improve our efforts.

Again, thanks for your feedback and my apologies for the shortcomings.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary AB
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2013 via mobile

Clean rooms, good linens, friendly helpful staff, and our room was very quiet. We stayed in room 305 which had a king bed, fridge , and microwave. LG flat screen TV with digital Telus receiver. The breakfast was simple continental + small cheese omelettes, boiled eggs, pancakes, yogurt, toast, sausage or bacon, bananas. This is not meant to be a fancy breakfast. But you can eat quick and then get out to enjoy Vernon and area. If you want a big restaurant breakfast with eggs Benny, etc. , then go somewhere else. This is a free breakfast and in my opinion, better than many other free ones that are offered. We did not try the pool but kids seemed to be enjoying it. I would highly recommend this hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bells, Texas, United States
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2013

Stayed at this hotel based on it's previous reviews since I had business in Kamloops and wanted to see the areas around the lake. We reserved the King Suite with fireplace and jacuzzi tub. This room was at the very end of the hall on the 3rd floor. The room was clean though we had a few issues with internet and air conditioning I have to say that the front office staff was very accommodating to try and move us to another room. We ended up staying in our reserved room and the internet was helped by the cable since it appeared their wireless was having issues. We took a day trip and returned to our room to find that the air conditioning had not been working and was quite warm. Once again the front office staff moved us to another room that the air conditioning was definitely working. Also it appeared that when we returned they had fixed their problem with the wireless internet as we were able to connect with no problems. The front office staff was exceptional and very friendly. I do have to say we spend a great deal of time staying at Holiday Inn Express' but they all need to work on their breakfast items which would indicate why I only gave 4 stars. Overall a very nice and clean hotel.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Invermere, Canada
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2013

We found ourselves in Vernon and it was too late to hit the road for home. We needed to find a room for one night. We walked in to the Holiday Inn Express, got a room at a good price, and fell into bed exhausted. The room was quiet, clean, and dark and the bed and pillows were comfortable. The staff were pleasant, breakfast was sufficient and check out was fast. Perfect for what we needed.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Happy_LP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lac La Hache, Canada
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 February 2013

Located on the northend of Vernon, this location is in the newest and fastest growing area of this beautiful Okanagan city. This recently built hotel offers a variety of rooms and amenities, including a pool and hot tub. Within walking distance is a casino and a major grocery store, plus if a person doesn't mind walking four blocks the largest shopping mall, Village Green, in the city. The hotel was very clean, the staff extremely friendly and helpful, complimentary breakfast included.

Room Tip: I'm assuming the rest of the rooms were like ours, very clean and comfortable. I would suggest n...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teeoff22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Vernon

Property: Holiday Inn Express Hotel & Suites Vernon
Address: 4716 34 St, Vernon, British Columbia V1T 5Y9, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 Hotels in Vernon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Vernon 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Vernon, BC We invite you to stay in our downtown Vernon hotel, located in the Okanagan Valley near the Swan, Kalamalka and Okanagan lakes. Vernon is a city with golf courses, wineries and casinos, giving you plenty of entertainment options on your upcoming vacation or business trip. When you're looking for Vernon accommodations, the Holiday Inn Express Vernon leads other hotels in amenities and location. You can enjoy our Fitness Centre, hot tub and heated, indoor swimming pool. At our hotel in Vernon, you'll be near attractions like the O'Keefe Ranch, Silver Star Mountain Resort and wineries at Okanagan Valley. With our great features and close location to fun attractions, we're the best among Vernon, BC hotels. If you are a corporate traveler looking for hotels in Vernon, you need look no further. This Holiday Inn Express provides you with two meeting rooms, a Business Centre and free high-speed, wired and wireless Internet access in every room and throughout the public areas of the hotel. We invite you to stay with us at the Holiday Inn Express Hotel & Suites in Vernon, BC, where you can enjoy starting your day with our complimentary Express Start breakfast. With our Business Centre, Fitness Centre and indoor pool, you are sure to have a comfortable and convenient stay at our Vernon hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Vernon
Holiday Inn Vernon
Vernon Holiday Inn Express

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