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“Not a bad room but a very noisy heating system”

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Village Green Hotel
Ranked #8 of 20 Hotels in Vernon
Reviewed 21 January 2013

Pros: The property has undergone some upgrades and so one sees new tile and updated fixtures. The rooms are large with balconies and the fridge is always a useful thing to have. The flat screen TV worked well and overall the customer service seemed good. The indoor pool was a bit spartan, but it was a good size and the children I was travelling with seemed to enjoy it.

Cons: The heating system was unbearably loud. I have spent many nights in rooms where the HVAC unit would rumble on and off during the night. In winter I just turn down the heat and it comes on less often. However, this unit was not in my room. The noise coming throught the vents was like sleeping next to an idling 67 Volkswagen that was missing on one cylinder.

It finally turned off around 4 am and I was able to get a few hours sleep. If you are going to book this place, get some assurance that this issue has been addressed,

Room Tip: All the rooms are fairly large with balconies but it does face a fairly busy road. Ask for a room f...
  • Stayed: January 2013, travelled with family
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Thank Sagebrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, Director of Sales at Village Green Hotel, responded to this reviewResponded 18 February 2013

Dear TripAdvisor member, thank you for taking the time to provide such a great account of your stay with us. We regret that you experienced a fitful sleep due to the noise. This problem has been addressed and fortunately we have had no more similar complaints. Please ask for a Courtyard View room the next time to visit us. We can guarantee that road noise would not be an issue.

Joan Spencer
Director of Sales & Marketing

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208 - 214 of 270 reviews

Reviewed 28 December 2012

Very nice Hotel in Vernon. Rooms were very comfortable and clean. Staff extremely friendly and helpful. Entering the lobby, we found the room decorated very nicely for Christmas, and a warm and welcoming fire burning brightly. Enjoyed the sauna, hot tub, and pool ---- had it all to ourselves for a couple hours ---so that was a bonus!!! So convenient that a nice restaurant was in the hotel ---good food at a very reasonable price. Would definitely stay there again

  • Stayed: December 2012, travelled as a couple
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Thank slmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, Director of Sales at Village Green Hotel, responded to this reviewResponded 18 February 2013

Thank you for your kind words! It certainly makes our day when our guests have had a great experience with us and have taken the time to let others know. We hope we will be able to welcome you back soon!

Joan Spencer
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2012

My wife & I stayed at the Village Inn Hotel foe one night in Sept 2012.Renovations going on around exterior of building, plenty of parking in open car park,we had no problems.
Room was on second floor facing tropical courtyard,good sized room clean comfortable with all teh amenities we needed,perfectly happy with it.
We had dinner & breakfast in the 27th st grill, attached to the hotel,most enjoyable food,good service , enjoyed both meals.
Only gripe is website said guests laundry on site and there hadnt been one for some time so pity about that.
Overall enjoyed our stay here and would stay here again.

  • Stayed: September 2012, travelled as a couple
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1  Thank otistdriftwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2012

Nice travel hotel. Clean and functional. $80 a night, what do you want? Clean, ok restaurant and good location. Bed's are OK (all queen's) Property 30 or 40 years old but well maintained. Very good property for a sports team.

  • Stayed: November 2012, travelled solo
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1  Thank hulstonfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012 via mobile

Recently stayed at this hotel, was very impressed with the check in it was fast and the desk clerks were friendly. Room was very clean. It was so very convinent having the resturant in the hotel. I would for sure stay again. Thanks for the great stay!

  • Stayed: October 2012
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2  Thank happytrails7179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

Showroom clean, very comfortable. No hassle, streamlined front desk check in and out.

NOT soundproof - young hockey team crashed around the hallway until midnight with only so called adults drinking beer as chaperones.

  • Stayed: October 2012, travelled on business
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3  Thank hotSandColdTequila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2012

Checked in around midnight Aug 24/12. Very friendly informative lady at the front desk...said she was new but I would have never known!! Great first impression. Construction going on the exterior of the hotel, however, had no impact on my stay.

Room clean, beds good. Need new flat screen tv's! Apparently that is in the works! Extremley good restaurant for breakfast........food good and resaonable and waitresses were #1!!

I Like the Village Green. For the price and the what you recieve in comaprison to other Vernon hotels.........you can't go wrong with the Village Green!

Stayed: August 2012, travelled with family
4  Thank DJRCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, General Manager at Village Green Hotel, responded to this reviewResponded 1 April 2013

Dear valued guest and TripAdvisor member,
Thank you for taking the time to review your stay. I appreciate your kind comments, particularly with respect to the in-room tv's as we have just finished installing all of our guest rooms with new 40" LCD's! Now that our renovations have been completed I invited you to come and see what we have done.
Many thanks for letting others know about our hotel; we look forward to seeing you again at the newly improved Village Green Hotel.

Best regards,

Robert Glattfelder
General Manager
Village Green Hotel

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Additional Information about Village Green Hotel

Address: 4801 27 St, Vernon, British Columbia V1T 4Z1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 20 Hotels in Vernon
Price Range: £75 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Village Green Hotel 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Village Green Hotel is a full service located at the north end of Vernon, nestled in the heart of B.C.'s recreational paradise, the North Okanagan. With 127 guest rooms, family style restaurant, lively pub, indoor pool, hot tub, sauna, fitness room and liquor store, we are one of the area's largest hotels. In spring, summer and autumn, golf at one of the area's many challenging and scenic golf courses or just relax at one of Vernon's sandy beaches. In the winter enjoy superb skiing at Silver Star Mountain or Big White Resort, both only a short drive from the comfort of our hotel. Centrally located, we are close to shopping, dining, and many local tourist attractions. Kelowna International Airport is a scenic 35 minute drive from the hotel. ... more   less 
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