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“Surprisingly nice & clean”

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Village Green Hotel
Ranked #8 of 20 Hotels in Vernon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Surprisingly nice & clean”
Reviewed 28 July 2014

My wife hates it when we go to "non-brand " hotel.

The first think she normally does, is check the beds for any "anomalies", inspect the bathroom , etc...

This one passed her inspection, which, knowing my wife, is excellent !

Don 't get excited with their "free breakfast": you won't get much more than a coffee and a muffin...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay_ouellet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, General Manager at Village Green Hotel, responded to this review, 1 August 2014
Dear TripAdvisor reviewer and Village Green Hotel guest,

Thanks so much for taking the time to review our Hotel. I was delighted to note that we passed your inspection and frankly, I am always grateful to learn that we have succeeded in delivering this level of cleanliness for our guests.

I am somewhat concerned by your comment regarding our value breakfast as "you won't get much more than a coffee and a muffin... " when in fact we have 5 hot breakfast choices and one continental. I trust that this was an oversight when choosing your meal since we are very proud of our plated hot breakfasts that we serve our guests in our in-house restaurant.

Thanks for taking the time to review our fine hotel.

Best regards,

Robert Glattfelder
General Manager
Village Green Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Coquitlam BC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

Out of four different accommodation in our family road trip, Village Green gave me the worst impression of all. Good location, close to eat/ shop. But lobby was good, but the hallway and the rooms are out-dated furnished, with wet damp smell. noted it's just renovated but not good job though. As we got in the reception has nobody until we yelled out. good that we had free breakfast, but waitress didn't give us good service, knowing you have the breakfast cards with you. Overall, so so....

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, General Manager at Village Green Hotel, responded to this review, 1 August 2014
Dear TripAdvisor reviewer and Village Green Hotel guest,

I am delighted that you took the time to review our hotel; however, and am dismayed that you did not have an ideal stay. It appears that while we strive to meet our goals for service with every guest, that somehow we did not meet that goal in your instance. Our front desk and restaurant teams are usually found to be professional and service oriented and had I had any idea that you felt otherwise while you were here with us, I would have rebated your rate with profuse apologies. As it remains, I am grateful for your review since I can now review your comments with my front desk and restaurant teams with the hope of improving our overall service.

While I appreciate your comments regarding our renovations and selection of furniture we will have to note that most of our guests appreciate the update and we do realize that not all of our guests have the same taste when it comes to the above. In regard to a wet damp smell, it would have been ideal to have had that mentioned while you were with us so that we could determine a source since this an unusual occurrence that we certainly would like to mitigate. The good news is that we have not had any other mention of any kind of smell; clearly it would appear that this was an isolated incident.

I do thank you for your views; however, as above, I would have preferred that you had mentioned them while in-house so that we could have better isolated both staff and areas in the hotel that needed immediate attention. In the meantime, we will do our best to make it right for the next customer.

Thanks again and best regards,

Robert Glattfelder
General Manager
Village Green Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quesnel, Canada
1 review
Reviewed 9 June 2014

Stayed here with my roller derby team! Great Location, Service was friendly and it was a very clean hotel with comfortable beds! Very nice gardens too! The restaurant had a great breakfast in the morning!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villagegreenhotel, General Manager at Village Green Hotel, responded to this review, 1 August 2014
Dear TripAdvisor reviewer and Village Green Hotel guest,

Thanks so much for the kind words regarding your recent stay at our hotel. I am delighted that our service and cleanliness have lived up to not only your expectations, but ours as well. Thanks for mentioning that you enjoyed the restaurant, but did you know that we also have a full service pub that caters to live music on the weekends?
Thanks again for your positive comments! Please don't forget to ask about our team pub discounts when staying with us in the future.

Best regards,

Robert Glattfelder
General Manager
Village Green Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 May 2014

We decided to try the Village Green just on a whim. Had been staying at the Prestige. (but had grown tired of the restaurant, not into cajun all that much and housekeeping carts in the hallways AND felt was over-priced.) So last trip in January we went in and made enquiries. Corporate rate was very appealing, bar had dart boards set up, specified king bed and the place was recently renovated and very clean. Booked for end of April first of May for 2 nights. Room was very clean, quiet and the bed & pillows very comfy. Discovered the dart boards were only set up for winter dart league and had been removed, which was disappointing. Service and food in the bar was great. Breakfast was provided via a coupon and specific menu and no complaints. There was an issue the morning of the second day with the toilet. It nearly overflowed. Called front desk. Plumber arrived at room with in minutes. Plunged and everything seemed to be working. Nature called a few hours later but before taking care of business did a little paperwork test and the toilet nearly overflowed again. Called front desk. Plumber arrived right away and went to work on the toilet again. He did numerous paper tests and all worked fine. Fortunately ??? there was a restroom off the lobby which we had to use during the toilet issue. Upon checking out we mentioned the inconvenience of the morning toilette and were compt for one evening which was a VERY generous offer. Thank You. Hotel is aware of the problem with the design of the toilets and especially the square seat...Not Very Comfortable. THE HOTEL IS MAKING CHANGES. We will be back in a couple months and will update. Room number is not going to be shared. But I will say they have some great city view rooms.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kh1298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 May 2014

We arrived at the Village Green to find an excellent receptionist who did everything she could to find us the perfect room. We had breakfast included with our room. The food was really good. Everything was super clean . the swimming pool was great. They left extra towels for us for swimming. If you want a really nice place to stay in Vernon go the Green.

Room Tip: We were on the 7th floor and it was super good. Not too much road noise.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revelstoke
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 April 2014

We have stayed many times. The facility for pets is wonderful. They even supply doggydo bags. Valentine's dinner came with the room, as did breakfast. Both were enjoyable as was the indoor pool and hot tub. I would recomment anyone to stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coquitlam
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2014

We had a fantastic stay in Vernon last weekend at the Village Green Hotel. The staff were very friendly and accommodating, the room was pleasant (the 2 Queen Room) with great beds and pillows -- I am a huge pillow critic and these ones passed the test! Aside from having a great location across the street from the mall, attached to the hotel was a bar, which was nice as we didn't have to even leave the premise to have a nightcap.

Besides the staff and the room, the other things that were fantastic about our stay were the made to order breakfast that was included in our room rate. It was really nice to be able to go to a sit down restaurant and be served, not to mention the breakfast wrap was a great way to start my day.

But... the best part of our stay - the pool. It was like being in a bathtub! So warm that we didn't want to get out. In fact both mornings we stayed well longer than anticipated. It was especially great after a day (and evening) of wine tasting.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashmo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Village Green Hotel

Property: Village Green Hotel
Address: 4801 27 St, Vernon, British Columbia V1T 4Z1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Vernon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Village Green Hotel 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Village Green Hotel is a full service located at the north end of Vernon, nestled in the heart of B.C.'s recreational paradise, the North Okanagan. With 127 guest rooms, family style restaurant, lively pub, indoor pool, hot tub, sauna, fitness room and liquor store, we are one of the area's largest hotels. In spring, summer and autumn, golf at one of the area's many challenging and scenic golf courses or just relax at one of Vernon's sandy beaches. In the winter enjoy superb skiing at Silver Star Mountain or Big White Resort, both only a short drive from the comfort of our hotel. Centrally located, we are close to shopping, dining, and many local tourist attractions. Kelowna International Airport is a scenic 35 minute drive from the hotel. ... more   less 
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