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Best Western Pacific Inn
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Reviews (253)
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All reviewsricky's restaurantfront deskattached restaurantchoose this hotelexcellent staynewer hoteloff the highwaycomfortable roomshighly recommend this hotelstay there againnice hotelfree breakfastseparate bedroomup to datefull kitchenlarge roombooked this hotel
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Reviewed 3 September 2013

This hotel had a pretty good location, right off the highway. The rooms were immaculate and nicely decorated, with a very comfortable king bed. I enjoyed staying here, however, I was really disappointed with their service at the front desk and their pre-auth policy. We had booked a room for 2 nights at $129 approx per night however, upon arrival were told that a $200 per night pre-auth would be required on a credit card. I am familiar with pre-auth policies and I understand they want to ensure you have the credit to cover your stay, usually one night on the pre-auth has been my experience. To require a pre-auth more than the actual stay is utterly ridiculous and when speaking with the manager I got the following explanation, "well we have a restaurant so just in case you order food". Are you kidding me? Do you charge $60 on the card of every person who walks in your restaurant just in case they rack up that much of a bill? Absolutely ridiculous. And the fact that they do not mention this policy anywhere when booking is shameful. People plan a budget on holiday with a certain amount for their hotel and shouldn't have a "hold" put on money they could spend elsewhere, on the off chance they order food. We could have used our $140 extra dollars for sightseeing but instead it was tied up in a credit card pre-auth. Way to show your guests you have no trust or respect for them.

  • Stayed: September 2013
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Thank chartravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erol B, Director of Sales at Best Western Pacific Inn, responded to this reviewResponded 17 September 2013

Hello,

Thanks for taking time to review our hotel. We are glad that you found our rooms, cleanliness and value to your liking. We are currently reviewing our pre-authorization policy and appreciate your input. We hope you will consider staying with us again.

Kind Regards,
Erol Bortucene

Sales Manager,
Pacific Inn & Suites
Vernon & Kamloops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

Friendly, helpful staff from the front desk through the room attendants. Comfortable, clean, quiet and spacious accommodation; and the in-room fridge, coffee-maker and microwave make it convenient as well.

The attached restaurant was a bonus and the menu offered plenty of options.

Fairly priced for the amenities.

  • Stayed: August 2013, travelled on business
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Thank MyraMaynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erol B, Director of Sales at Best Western Pacific Inn, responded to this reviewResponded 17 September 2013

Dear Myra,

Thanks so much for your great review! We are happy that you found our staff helpful, and your business stay comfortable. We look forward to hosting you again!

Kind Regards,
Erol Bortucene

Sales Manager,
Pacific Inn & Suites
Vernon & Kamloops

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

We stayed in a great suite with a separate bedroom. Loved it. Very new, very clean. The room was very contemporary with a full sized fridge and a kitchenette. Our visit to Vernon was pretty stressful and we called our room the Sanctuary. I wouldn't hesitate to stay there again.

Stayed: August 2013, travelled with family
Thank We_are_not_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erol B, Director of Sales at Best Western Pacific Inn, responded to this reviewResponded 17 September 2013

Hello,

Thanks so much for reviewing our hotel! We are glad that you loved our kitchen suite with full sized appliances! We would be happy for you to stay with us again!

Kind Regards,
Erol Bortucene

Sales Manager,
Pacific Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

nice, clean, convenient location. They were quite accommodating, allowing for a late check-in.
Washroom was clean, Front staff as well as cleaning staff were friendly. There is a restaurant that is attached but I did not get a chance to try it out.

  • Stayed: August 2013, travelled as a couple
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Thank IC59283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

Our family of 4 stayed in the 1 bedroom suite for two nights and couldn't have been happier. The layout for a family is fantastic, and a full kitchen is a nice feature. It's modern and clean, great choice and just 10 minute drive to Atlantis!

  • Stayed: August 2013, travelled with friends
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1  Thank Savagetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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