I usually don't do this but because I had such high expectations for this place and felt so disappointed that I wanted to give you some feedback with hopes that some things will be improved upon. On Monday, my husband and I stopped by for some drinks and nibbles at around 8:00PM. We were not that hungry but still wanted to check out the new place.
Needless to say we were pretty disappointed.
1. Service - The wait staff seemed not "in sync". Your front end staff usually sets the tone for the energy of the place and in this case they didn't seem to be very experienced (or happy!). My husband's beer didn't come to the table for about 5-10 mins. I asked her what was the best "house" cocktail and she had no idea. I ended up not drinking anything (Since my husband wanted to have a beer, I decided to drive... hence not ordering the drink)... just got water, but my water never got refilled.
2. We ordered "poutine" for starter and deep dish meat pizza to split later. We told our waitress that we weren't that hungry but still wanted to try some things before our movie. Unfortunately, our food came out at the same time. The poutine was cold, soggy and had only few pieces of cheese and not enough gravy. Deep fish pizza was kind of OK. Like the flavor and texture of the dough! Like the rustic look. However, the flavor was mediocre. All you could taste was “tomato”. (Both my husband and I have travelled a lot and we love to cook. We both sort of grew up in restaurants and our families are “foodies”. So we like to think that we know “good food”). I told the waitress about the poutine, but she sort of just shrugged and said : Oh... really?! and didn't do anything.
3. The music was kind of boring and overall the energy/athmosphere was just "blah”.
By the way, the decor is very nice and love the patio. I just feel like there is such potential with this place and all the little kinks need to be worked out… preferably sooner the better because there is only so much that you can do with advertising. You may get people “in” the first time, but if the food and service is not good, they won’t come back
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