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“Bad food and poor service.”

Match Eatery & Public House
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Ranked #35 of 221 Restaurants in Vernon
Price range: US$7 - US$20
Cuisines: Gastropub
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Restaurant details
Good for: Groups
Dining options: After-hours, Reservations
Description: MATCH Eatery & Public House is a contemporary themed Pub offering a great sporting, and entertainment experience. With energetic and attentive staff serving pub staples, with a local and gastro flare featuring Live Music, DJ’s and sporting events. Located in Lake City Casino Vernon, Match has an external and internal entrance allowing us to welcome all ages in for dining.
Reviewed 2 July 2014

I usually don't do this but because I had such high expectations for this place and felt so disappointed that I wanted to give you some feedback with hopes that some things will be improved upon. On Monday, my husband and I stopped by for some drinks and nibbles at around 8:00PM. We were not that hungry but still wanted to check out the new place.

Needless to say we were pretty disappointed.

1. Service - The wait staff seemed not "in sync". Your front end staff usually sets the tone for the energy of the place and in this case they didn't seem to be very experienced (or happy!). My husband's beer didn't come to the table for about 5-10 mins. I asked her what was the best "house" cocktail and she had no idea. I ended up not drinking anything (Since my husband wanted to have a beer, I decided to drive... hence not ordering the drink)... just got water, but my water never got refilled.

2. We ordered "poutine" for starter and deep dish meat pizza to split later. We told our waitress that we weren't that hungry but still wanted to try some things before our movie. Unfortunately, our food came out at the same time. The poutine was cold, soggy and had only few pieces of cheese and not enough gravy. Deep fish pizza was kind of OK. Like the flavor and texture of the dough! Like the rustic look. However, the flavor was mediocre. All you could taste was “tomato”. (Both my husband and I have travelled a lot and we love to cook. We both sort of grew up in restaurants and our families are “foodies”. So we like to think that we know “good food”). I told the waitress about the poutine, but she sort of just shrugged and said : Oh... really?! and didn't do anything.

3. The music was kind of boring and overall the energy/athmosphere was just "blah”.

By the way, the decor is very nice and love the patio. I just feel like there is such potential with this place and all the little kinks need to be worked out… preferably sooner the better because there is only so much that you can do with advertising. You may get people “in” the first time, but if the food and service is not good, they won’t come back

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1  Thank Uka N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel W, Manager at Match Eatery & Public House, responded to this reviewResponded 2 August 2014

Thank you so much for giving us a try and providing us with some feedback. We are working hard to work out those "kinks" and we are improving every day. We would love to have you back again to try some of our signature items and meet some of our fantastic staff. Our Chicken &waffles have become a guest and staff favourite, and the champagne sangria is my personal favourite signature cocktail. Please be assured that we are continually working to improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (123)
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121 - 124 of 124 reviews

Reviewed 19 May 2014 via mobile

Awesome atmosphere. Food was a little slow for a Monday lunch but understandable since they've just opened. Our server was super friendly. Only criticism was sitting in the lounge and being able to see the bartender. There were sleeves of bud on special and we watch the bartender pour half a glass out of our beers three times. Ended up with sticky glasses that had quite an amount missing from the top. Other than that no complaints and definitely will be coming back.

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2  Thank Englandian209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel W, Manager at Match Eatery & Public House, responded to this reviewResponded 2 August 2014

Thanks for the positive comments, see you in Match again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

The decor was nice and the menu looks great, but the food was a bit let down.
Dry ribs were completely bland, "gourmet spuds" was a bowl of fries with parsley, soup was pedestrian, and the sandwich was missing key elements listed on the menu.

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1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel W, Manager at Match Eatery & Public House, responded to this reviewResponded 2 August 2014

We appreciate you coming in and giving us a try. Our kitchen worked diligently to smooth out all the things you mentioned since our grand opening in May. We would love to have the opportunity for a second chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2016
Google Translation

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Thank Charly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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