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“BC/WA Resident Excellent Value” 5 of 5 bubbles
Review of Pan Pacific Whistler Mountainside

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Seattle
Level Contributor
224 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“BC/WA Resident Excellent Value”
5 of 5 bubbles Reviewed 8 October 2013

Stayed at Pan Pacific Mountainside when they offered the BC/WA Resident special deal as we are from Seattle. We had a studio suite (pull down bed, full kitchen, dinette, living room) which was discounted considerably, and included complimentary parking, which is another big savings as parking is very expensive in Whistler. The room was comfortable and clean with a fireplace (though not needed in Summer), and nice view of the pool/spa, Mountain, and Village gondola area. Location was perfect, steps from the Gondola, which is what my husband wanted as he was mountain biking. Pool and spa were clean and the pool temp was perfect as I swam laps every day, and amazingly, had the pool all to myself every time. Fitness centre was great, too. There is a sauna, but we didn't use it. Other nice touches were the comfy robes in the room and coffeemaker with Starbucks coffee. Housekeeping and staff friendly and efficient. The sports shop next to the hotel was very convenient, and my husband bought gear using his mountain biking pass discount. Only complaint was that the wifi was spotty at times, connecting/disconnecting, but hotel management told us that they were fixing the problem and will be changing providers to offer better service.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeeFry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this review, 17 October 2013
Dear guest,

Thank you for your kind review.
It sounds like you both had a great time here with us in resort and I'm pleased to hear you managed to take advantage of our amenities and our convenient location.
It sounds like you were very busy being active in the bike park, swimming laps and utilising our fitness room - perhaps you'll need to come and relax next time!

Thank you for your feedback regarding the Wi-Fi during your stay. Your comments are appreciated and this is being looked at as we speak.

Hopefully we can look forward to welcoming you back soon.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,179 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Great room with real fire, big TV and all amenities you need to be self sufficient. Murphy bed was comfy and folded away to give us plenty of room during the day. only disadvantage was lack of storage for snowboard bags so we had to keep them out but tucked against the wall, not a big problem.

Access to the slopes was so easy as they were right outside the door, was so easy to stop in for a rest before heading back out after a recharge. Lockers were provided so everything was safe, secure and dry for the following day. Room service was great as it came from the Irish Bar which is attached to the hotel, prices were very reasonable but everywhere in Whistler was when you live in Western Australia (this goes for the majority of places we have visited!)

Prices were very reasonable as we booked early and received 40% off our reservation. we will definitely stay there again!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cadickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this review, 16 October 2013
Dear Guest,

Thank you for sharing your lovely feedback with the travel community. We are thrilled to hear you loved our convenient slope side location and your suite. I'm pleased you had a great stay and your time on the slopes here with us.

We look forward to hopefully welcoming you back some day.

Ashley McMillan – Guest Experience Manager – Pan Pacific Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

A much needed break in September and everything went perfectly - from the booking, to check-in and out. Terrific value for the price - spotlessly clean, quiet, staff very friendly and helpful. Kitchen was perfect when needed, but really enjoyed the food and staff of the Dub Linh Gate pub in the hotel. So much to see and do in Whistler - will definitely go back and will definitely stay at this hotel again.

Room Tip: Check with hotel before booking on-line for room location if quiet at night is important to you. Hi...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cbmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this review, 17 October 2013
Well, what can we say - Thank you!

So glad to hear that you guys had a great getaway and our team was only too pleased to assist you.

We'd love to see you again, so please stay in touch so we can welcome you back

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
240 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

Stopped here on our way from Whitehorse to Nanaimo. Got a great deal on the room and used the $15 tripadvisor parking pass to save $15 (to be used at COWS ice cream !!). Had a small room with a murphy bed which was comfortable and nice to be able to swing into the wall so we didn't have to trip over it. Had a fantastic view of Whistler Mtn. and watched the downhillers (MTB) while it poured rain. Enjoyed the pool and hot tub and really enjoyed the swim suit water extractor !! ahhhh yes, the small things that count :o) Would absolutely stay here again, I am sure the peak rates are way more than we paid but is a great place in the shoulder season.

Room Tip: ask for a room up high and that faces the mtn (also overlooks the pool and hot tubs)
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scrufgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this review, 22 October 2013
Dear guest,

Thank you kindly for sharing your experiences here with the travel community.

We're glad to hear that you had a great time here in resort with us and found both our location and suite to your liking. 'Cows' was a great excuse to spend your savings. Always popular with the young and 'young at heart'.

Funny how the 'little things' sometimes make all the difference. Nothing worse than a soaking wet swimsuit to pack eh!

We'd love to welcome you back to Whitle some time again, so please stay in touch.

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler ashley.mcmillan@panpacific.com




Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler ashley.mcmillan@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medicine Hat, Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

We stayed in September, from the 23rd through the 27th... All I can say is that this hotel is a fantastic place! I was pleasantly surprised when I opened the door to the one bedroom room. from the stainless-steel appliances, to the marble tile in the bathroom, and the stunning cathedral floor-to-ceiling windows.. for the money you would be hard-pressed to find a better value. Some people complain that you have to pay for parking, but I would recommend it because the parking facility is immaculate, and feels very secure. If we ever come back to whistler we will certainly stay here again. great job!

Room Tip: try and get an upper, or top-floor, mountainside facing room if possible. The bar on the lower moun...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
panwhistler, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this review, 10 October 2013
Thank you for sharing your lovely feedback with the travel community. We are thrilled to hear you loved our location and your suite. I'm pleased to hear that you enjoyed your stay and we look forward to hopefully welcoming you back some day.

Ashley McMillan – Guest Experience Manager – Pan Pacific Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ladysmith, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

Love this hotel. Awesome location, staff was extra-friendly and very accommodating, the one bedroom suite was beautiful...the smaller, regular suites are very lovely, too...could be a little "tight" if 2 people tried storing a lot of luggage and ski equipment in it. In the summertime, they are fine. Enjoyed the view from the pool, and the eucalyptus steam bath. Watch for "deals" at this hotel.....eg "early bird" for winter.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnnBC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 September 2013 via mobile

We have stayed here previously 10 or more years ago for a ski holiday and this time for a quick summer break. The standard of the rooms and facilities are still excellent. You can't beat the location either. Both gondolas at your doorstep. Beautiful views. Worth paying for a mountain view. We had a one bedroom apartment for 2adults and 2 children who slept on the fold out lounge. Rooms are compact but have all you need including a kitchen and fireplace. Staff are very friendly and helpful. Will be back.

Stayed August 2013, travelled with family
Helpful?
1 Thank Janelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this review, 16 October 2013
Dear Guest,

Thank you for sharing your lovely feedback with the travel community. We are thrilled to hear that your family loved our location and your suite and chose to visit us this time around during our summer time

We're pleased that you enjoyed your stay and let us take care of your family and we look forward to hopefully welcoming you back some day....hopefully not as long as 10 years down the line for the next visit.

Ashley McMillan – Guest Experience Manager – Pan Pacific Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Whistler Mountainside

Property: Pan Pacific Whistler Mountainside
Address: 4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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