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“Wedding Anniversary in Whistler”

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 23 April 2014

That was second year in a row when we celebrated our wedding anniversary skiing in Whistler and staying at Pan Pacific Mountainside hotel. This year we have had another perfect vacation thanks to great skiing conditions, excellent facilities – room with the mountain view, and flawless service. We were particularly grateful for being upgraded to 1BR apt. as well as being surprised with the bottle of champagne, strawberries and a card signed by staff on our special day. Looking forward for the next year visit.

Room Tip: Mountain view is preferable.
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  • Stayed: April 2014, travelled as a couple
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Thank AlexWH147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 25 April 2014

Hi Alex,

Thank you kindly for your recent review you posted.

I am so glad to read that our team managed to add to your trip experience with the complimentary room upgrade and gift to allow us to say 'Congratulations'.

It always helps when the weather is compliant, but it is especially pleasing that your whole trip was rounded off with excellent skiing conditions and you enjoyed your suite and our property amenities and received great 'flawless' service from everyone at the Pan Pacific.

We shall indeed look forward to welcoming you back next year.

Warm regards from the Whistler team,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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666 - 672 of 1,335 reviews

Reviewed 22 April 2014

In our view, this is the best located hotel in the Whistler village area. There a few quibbles but overall, if you are coming to Whistler as a couple or a family and want to be in the heart of the village, there is not better hotel you could choose.

Pros:
- As close to ski-in / ski-out as you are going to be in the Village proper
- Ski lockers at ground floor right next door to equipmental rental locations
- Short walk from most of the best eateries / bars / shopping in the Village
- Outdoor hot tubs and swimming pool overlook the heart of the Village (and the mountains), and provide a great way to unwind while still connected to the mood and spirit of the village
- Rooms are spotless, well appointed, spacious and everything works

- The key point about the location is the flexibility and efficiency that this provides to a mixed group in terms of how you would spend the day (i.e. skiers/snowboarders can regroup with non-skiers for lunch, shoppers can return to the room repeatedly thru the day without having to trek for miles). Locker storage means that skiers / snowboarders don't have to worry about losing kit while joining drinks / meals etc.

Cons:
- Staffing was a little light so were sometimes left looking for help (acknowledging we were visiting near the end of the season)
- Service can be patchy (i.e. depends on the personality of the employer) but this is true of all of Whistler given the high reliance on seasonal workers who may not be looking to build a career in hospitality
- There are no "hotel" dining/drinking options other than the Irish pub (acknowledging the rest of the village is on your doorstep)
- Room decor is perfectly fine, if a little tired
- While the hotel is family friendly, there are no specific kid-friendly acitivities or infrastructure

Parking tip: Rather than self-parking or valet-parking, consider parking in Lot 4 or 5 (10 minute walk away), both of which are are free.

Room Tip: Rooms 819 and 820 have great views of the village, the pool and the mountains. Both have balconies...
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  • Stayed: April 2014, travelled with family
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2  Thank Strae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 25 April 2014

Dear Strae,

Thank you for kindly taking the time to generously share your thoughts and recent trip experiences with us - Your feedback in truly appreciated by all.

First and fore mostly, I am thrilled to read that your family thoroughly enjoyed your time here with us here in resort and appreciated our convenient location, ski locker access, spacious comfy suites and the 'oh so relaxing' hot tub and views after a hard day enjoying yourselves.

I am sorry to see though that you felt the service you may have received at times was anything less than exemplary, friendly and helpful. Our service is something that we pride ourselves on delivering to the highest standards and although your point is noted regarding the seasonal nature of employees who regularly pass through this town - Our team have been largely rooted in the town for several seasons and are in part employed for their passion for their resort and the hotel - That said, your feedback and other comments regarding the property have most certainly been noted and as always, will be considered.

Just a note on the free parking option you suggested - Please be mindful that by and large throughout the bulk of the winter season, there is no overnight parking available in the day lots owing to the need for the snow removal.

Please allow me to thank you again for your feedback on behalf of the Whistler team and hopefully we might be able to welcome you back one day to our resort.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler- ashley.mcmillan@panpacific.com

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Reviewed 20 April 2014

The mountain view room we were initially shown to was disappointing, we could only see the mountain from one corner of the room, whilst sitting on the arm of the couch. We called down to reception who found us a replacement room which directly overlooked the mountain and met our expectations. Given we were there over New Years, we were particularly impressed with this. Staff are very friendly and helpful, and they have a "cookie program" for kids, where they deliver choc chip cookies to kids in the room for an after dinner treat. The rooms are clean and well appointed, kitchen had what you needed. Pool and hot tub area is great and they put on free hot chocolate for the Fire and Ice shows. Well worth the splurge if you are thinking about this hotel. Great location in town and amazing views!

Room Tip: Make sure you ask for a room overlooking Whistler mountain, as our "mountain view" room wa...
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  • Stayed: January 2014, travelled with family
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1  Thank lily456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 22 April 2014

Dear guest,

Thank you kindly for taking the trouble to provide us with this review.

I am so pleased to read that your family had such a great time here in resort with us during your stay over the holiday season and that we were able to accommodate your requests so that we could meet your room viewing expectations.

The fact that you appreciated the benefits of our convenient location, evidently sampled the cookie programme that we run in winter for the kids and the hot chocolate on the pool deck to watch and enjoy the regular fire and ice shows and found the other hotel and suite amenities to your liking, is always pleasing to read.

We certainly take great pride in the service delivered to all our guests and I'm only too pleased to see you seem to feel as though the balance worked out just right for you.

Hopefully we will get the opportunity to welcome you and your family back to Whistler one day.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed 19 April 2014

Amazing ski in hotel, great ski locker set up, outdoor hot tub/pool over looking skiers and gondolas.excellent steam room too! Close to all the action and restataunts.excellent stay!!
rooms are very clean and the kitchen was full of all the necessities needed.

Room Tip: The higher you are the quieter and better view
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  • Stayed: April 2014, travelled as a couple
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Thank thomas l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 21 April 2014

Hi Thomas,

Thank you very much for your recent review.

I am absolutely thrilled to see that you so enjoyed our great, convenient location and appreciated all the hotel amenities, such as the ski lockers and the amazing mountain views from our pool deck and hot tubs.

Hopefully we can look forward to welcoming you back to enjoy it all over again sometime.

Warm regards from Whistler,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed 14 April 2014

We've been to Whistler for the past 4 yrs and have tried different hotels each year. Among the Four Seasons, the Fairmont Hotel and the Hilton, the Pan Pacific Mountainside by far has the most convenient location. It's literally steps from the slopes. You're also assigned a locker on the first floor of the hotel to store your rentals. The front lobby area is small, it has an adjacent bar, the Dub Linn Gate Pub. We didn't eat or drink there on this trip, I've tried their food on previous trips and it's worth the money. As for our suite, maid service kept our rooms cleaned and stocked everyday. To pool was heated and they have two spas on the top deck with a beautiful view of the mountain. It would be nice to have poolside bar service like that of the Fairmont. Overall, we would come back to this hotel again.

  • Stayed: March 2014, travelled with family
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2  Thank huntingtonbch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 21 April 2014

Dear valued guests,

Thank you for kindly taking the time to generously provide and share your feedback from your recent stay with us.

It was our pleasure to host you and your family this time around in Whistler and I am very pleased of course to read that you appreciated our convenient location, ground floor ski lockers and beautiful pool deck views of the surrounding mountains.

Hopefully we will get an opportunity to welcome your family back one day.

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed 10 April 2014

The Pan Pacific Mountainside is certainly the best located ski in-ski-out hotel in Whistler. It is easy to ski back to the hotel from either Whistler or Blackcomb mountains and is just a few steps from the Gondola to get up the mountain as quickly as possible in the morning. The other outstanding feature is the pool deck which contains two spacious hot-tubs which enable tired legs to unwind in the company of fellow guests after a hard-day's skiing - these are outdoor and right at he foot of the slopes with a stunning view. I have to also mention the Irish Pub downstairs which has a great selection of beers, whiskeys and quality food. We took a look at competing top-rated hotels in Whistler and whilst some may be slightly more modern and slightly more opulent, none are as well located as the Pan Pacific Mountainside.

  • Stayed: April 2014, travelled as a couple
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1  Thank ronca2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 11 April 2014

Dear guest.

Thank you kindly for taking a moment to share your recent trip experiences with us all.

I am absolutely thrilled to read that you found our convenient location and amazing pool deck views (whilst relaxing those overworked ski muscles) to your liking.

Hopefully we will have the opportunity to welcome you back for more skiing and relaxation at some point in the future.

Warm regards from Whistler.

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed 8 April 2014

Pros:
- Best location in the village. Right next to both the Blackcomb and Whistler gondolas
- Fun apres ski at the Dub Linn Gate pub. Crowded, but tons of fun!
- Ski lockers for skis/snowboards.
- Heat pool/whirlpool located on 2nd floor, outside overlooking the gondolas

Cons:
- Small studio room. Queen murphy bed which was okay. It was fine for us because we were out skiing all day and checking out the Village at night.

Sigh. Can't wait until next year's trip! I love Whistler!

  • Stayed: March 2014, travelled as a couple
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Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 11 April 2014

Hi Wonderwoman

Thank you kindly for posting your review online here.

I'm thrilled to read that you our convenient and great proximity to the slopes and all that Whistler has and that you managed to find time to appreciate our 2nd floor outdoor hot tub and pool deck and it's views. It sounds like just maybe the Dubh Linn Gate is one place you might be inclined to frequent again upon your return.

It was a pleasure having you stay with us and we shall look forward to the opportunity of welcoming you back.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Pl, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#3 Best Value Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range: £89 - £569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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