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The Westin Resort & Spa, Whistler
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Reviews (2,205)
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1,248 - 1,253 of 2,205 reviews
Reviewed 3 December 2013

Very helpful staff and service. Great view and location. Had there own ski rack at the the bottom of the mountains to leave your rental skis so you didn't have to carry them back. Overall excellent stay with my family.

  • Stayed: January 2013, travelled with family
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1  Thank Albert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013 via mobile

Was attending a event. We had a large number of delegates and had a lunch here at in the banquet room. Yes there was a lot of people but tables were with out salt and pepper and that's the only thing that would have helped with this lunch. Served a rosoto with mushrooms and a couple of vegetables. Most of us thought "glue"
Was a odd thing to serve to us looked like most came back, no real flavor would rethink banquet menu.
Sorry chef just being honest.

  • Stayed: November 2013
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Thank Sales M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this reviewResponded 5 December 2013

Dear Mike,

Thank you for joining us for lunch. We appreciate your candid comments and will be sure to pass this along to our culinary team.

Stay well,
Lisa McCormick
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Attended a conference and stayed two nights. Check in painfully slow even though they had advance warning of large group arrivals due to traffic accident. Not enough staff on and the line up took 35 minutes!

Food - bar food horrible - we even had to negotiate space in the bar due to a wedding party buying out the only bar in the place. Bar service great and friendly but too bad the kitchen forces them to off load such poor food.

Worst was the banquet team! Event lunch took over 40 minutes to get served. Food was disgusting, cold and no apology was ever issued to explain why the service was so slow. In 1.5 hours they couldn't even manage to serve dessert and coffee! This is just not Westin standards and something has to be done.

  • Stayed: November 2013, travelled on business
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Thank DMC90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this reviewResponded 5 December 2013

Dear DMC90,

I appreciate you taking the time to share your comments. This is certainly not an accurate reflection of our standards of service, and it's important for me to know when we fall short. At your convenience, please email me at lisa.mccormick@westinwhistler.com so I can speak with you further about your experience.

Stay well,
Lisa McCormick
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

I spent Saturday and Sunday at the Westin and had the greatest little get away ever. The staff was extremely helpful and accommodating. They had a bed for the dog, which she loved after spending the day chasing sticks and snowballs. A special thanks to the concierge, Lori, for giving us directions to Peek Pies, YUM! Also our waitress, Jeanette, made for an excellent meal.
We can't wait to go back.

  • Stayed: November 2013, travelled as a couple
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Thank chris g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this reviewResponded 5 December 2013

Dear Chris,

Thank you for staying us on your weekend getaway! We're delighted you and the dog had such a memorable stay. We look forward to the next one!

Stay well,
Lisa McCormick
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

The only unfortunate part of our stay was that we had to leave! Two nights of mountain bliss. Eric J. (in the kitchen) was incredible and made us feel like royalty. The day life and night life were absolutely stunning. Whistler truly is a unique and unforgettable place. I encourage you to check out the Ziptrek ziplining (expensive but well worth it) and take in all of the sights by using the chair lifts and peak-to-peak. Incredible views, gorgeous air and wonderful scenery.

Oh, and the rooms. Rooms were great! We appreciated the ability to cook small dishes and keep things cold with the mini fridge. Cutlery and plates allowed us to eat food that wasn't deep fried (because I can't resist fries when we go out) and even staying in close quarters with my family (and me on the sofa bed) was fine because the rooms have ample space and the beds are very comfortable. I loved the amenities in the bathroom and the soaps/shampoos were refreshing. The lobby area is stunning and great for pictures. We enjoyed specialty coffees in the bar and I found a number of amazing ports to try. All in all a fabulous holiday - I just wish it was longer!

  • Stayed: August 2013, travelled with family
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Thank Coastaltripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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